http://www.elliott.org/blog/embaarrassed/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:02:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/blog/embaarrassed/comment-page-1/#comment-1657 Jerry Wed, 26 Apr 2006 18:02:32 +0000 http://beta.elliott.org/photos/embaarrassed/#comment-1657 Let's face it. Humans work at the airlines and sometimes humans make mistakes. A few years ago I was a reservation agent for a legacy carrier working the graveyard shift when another agent discovered a computer pricing error which was quoting fares from the US to Manila for about $35.00. Word spread through the center like wild fire and employess began calling family and friends to spread the news. Within a few hours all the seats were sold. When management found out about it they began systematically cancelling all the reservations which had been made but not yet paid for or any reservation made in the name of an employee. Reservations which had been made and paid for by credit card at the time of the booking had to be honored but the employee responsible for booking the reservation was reprimanded. Let’s face it. Humans work at the airlines and sometimes humans make mistakes. A few years ago I was a reservation agent for a legacy carrier working the graveyard shift when another agent discovered a computer pricing error which was quoting fares from the US to Manila for about $35.00. Word spread through the center like wild fire and employess began calling family and friends to spread the news. Within a few hours all the seats were sold. When management found out about it they began systematically cancelling all the reservations which had been made but not yet paid for or any reservation made in the name of an employee. Reservations which had been made and paid for by credit card at the time of the booking had to be honored but the employee responsible for booking the reservation was reprimanded.

]]> http://www.elliott.org/blog/embaarrassed/comment-page-1/#comment-1656 bing Wed, 26 Apr 2006 00:13:05 +0000 http://beta.elliott.org/photos/embaarrassed/#comment-1656 The problem at FT are the moderators, who try to control everything you say or do. I guess they are just trying to keep their (stupid) jobs. What d***a*****!!! The problem at FT are the moderators, who try to control everything you say or do. I guess they are just trying to keep their (stupid) jobs. What d***a*****!!!

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