Elliott’s E-Mail: The top Twitter personalities, how to speak to a CEO, the truth about slow refunds

By | November 3rd, 2012

Who are the top Twitter personalities in travel? You voted, and the results are in! Here’s who to follow in 2013.

Please nominate your favorite domestic airline for next week’s list. Deadline is Tuesday morning. You can send your nominations directly to me.

How do you speak to a CEO? In this week’s Mint.com consumer column, I share a few thoughts on how to talk to the top dog.

Thank you, Squaremouth. Looking for a reliable travel insurance policy? Check out our sponsor, Squaremouth, which helps you compare travel insurance and save over 70 percent. Squaremouth also understands the value of the consumer advocacy on this site and supports good customer service — and that’s why they deserve your support.

This week. We are in Maui for a few more days, but you have to check out our story about taking the kids surfing in Hawaii on National Geographic Traveler’s blog, and our own close encounter with a tsunami warning on the Big Island. Scary stuff! (And exciting, too.)

On Elliott. Who should pay for your tow when your rental car breaks down? Did you say the car rental company? Then you might want to read this.

They “upgraded” to first class but found out it was torture class, instead. What would you do if this happened to you? Plus, should this customer have to pay for a class she didn’t take? Her university says “yes.” I say: why?

Also, what’s your hurry?

Should I mediate this case? What would you do?

Elsewhere. In Sunday’s Washington Post column, I ask if slow airfare refunds are a conspiracy. Read this before you answer. Plus, is this the only way to change the TSA? I offer my insights in the Huffington Post.

Related story:   Has JetBlue lost its heart?

Change is coming. Don’t say I didn’t warn you. But change is good.

I love to hear from you. As always, I’m keen to get your thoughts and feedback on the changes. Send me an email. Or just write to say “hi” — I love email from my friends.

Remember, you can follow me on Twitter or Facebook and you can track the Away is Home Twitter and Facebook site. I’ll see you out there.

Have an awesome week. Safe travels!

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