Comments on: easyJet: slow boarding, no refund

By: kevin mendelsohn

kevin mendelsohn — Tue, 14 Oct 2008 20:00:36 +0000

I dreaded my first easyJET flight. It was a dream. The airbus 319 was a fine plane with seats that were not narrow. They fly usually out of MAJOR airports. I caught them from London GATWICK, as well as Stansted. They fly out of MILANO as well as NAPOLI, only three miles from downtown.And I agree, baggage limit is 44 pounds, as wellas a generous carry-on limit.

By: Jon

Jon — Tue, 14 Oct 2008 17:55:07 +0000

I have flown Easyjet and other discount airlines throughout Europe on many occasions over the last few years. They have been much better to fly with than some of the other discount airlines. They were always helpful and on time. Their baggage weight limits are higher than most and I disagree with the comment that these requirements are vague – they are very clear on their web site and in every airport where they operate. The only drawback for any of these airlines is that they generally do not fly out of the major airports in larger cities so if you fly to Zurich you need to fly from Basel instead or from Gerona instead of Barcelona. On these small planes priority boarding has limited value, although it does have some.

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By: Trevor

Trevor — Sat, 29 Sep 2007 20:56:10 +0000

I had a horrible experience with EasyJet as well. They have a vague baggage rule that can be read a number of ways, I read the weight restriction as per bag, not total per passenger and ended up paying about 120 euros extra for myself and travelling companion. Call after call, letter after letter, no useful response other than I’m wrong, and out the money. I would rather pay 200euros more and fly a different airline, never again will I travel EasyJet. Interestingly enough, while in Barcelona discussing this EasyJet problem with a fellow American tourist, she recalled a similar problem and hasn’t flown EasyJet in years. Being a discount airline doesn’t mean abusing customers.

By: Nancy Miller

Nancy Miller — Wed, 18 Jul 2007 16:51:33 +0000

A couple of years ago, a young friend of mine checked in a bag at Malaga for his flight to the UK.

The bag did not arrive and I offered to assist with making inquiries with the airline (I’m a former travel agent and airline employee, so I speak the lingo).

Many transatlantic calls and letters later, we finally gave up. We kept getting conflicting information (they found the bag, then maybe lost it again) and never got the bag back (or the iPod inside).

That’s when I decided I will probably never fly Easyjet.

By: Charlie Leocha

Charlie Leocha — Wed, 18 Jul 2007 15:32:45 +0000

I’m not sure whether you have flown Easy Jet within Europe, but my experiences are quite good. Their service and on-time performance when I flew with them were fine and the planes are in exceptional condition. Mr. Di Costanzo is cutting off his nose to spite his face. Use the credit. Though he is irritated, BA wouldn’t give him much more satisfaction, especially if his luggage was lost, which presumably costs far more than the Speedy Boarding charge.

By: gamsmmtl

gamsmmtl — Wed, 18 Jul 2007 15:19:24 +0000

It’s a gimmick which doesn’t make any sense or logic.
Maximum 15 minutes difference (all the Easjet planes are small) don’t make you arrive sooner (specially your seat row is in the back of the plane your will get off the last). And unless you are in the windows seat why pay to be bothered to stand up when others passagers arrive to get their seat. There was a reason for overhead storage but today with the luggaged restriction applied zealously by airlines to squize the money from the passengers, the overhead compartments have usually plenty of spaces now. Most people prefer put their cabine luggage under the seat in front of them. On my last Air France full flight from Paris to Montreal, my overhead compartment is empty.
Thank Ron Di Costanzo for warning us. I think EasyJet must reimburse him the non-provided service.
Of course, after luggage, foods, boarding, soon, the airline will install the coin machine for the toilets on theirs planes or may be we will pay for oxygen too.