I’ve booked a lot of travel online, and nobody gets my CC# until I’m ready to book. If a site wanted my CC# to quote a price, it would indicate to me that they are up to no good, so I would run along to the competition, never to come back.

It would be very difficult to dispute a charge in these circumstances, as the CC company could simply say “Why did you give your card number, if not to make a purchase?”

The dirty room, snotty staff, and inane rules were bad enough, but fact was, it was almost impossible to get the same answer from two different NCL employees.

We were told that 10-12 year old children can’t sign themselves out of the kids club. But they let my 11 year old sign himself in and out, no problem.

We were told that if one cruise card had to be remade, they all had to be remade. Another time, a single cruise card was remade, with no problems.

We were told there were available seats in the Japanese restaurant, then turned away at the door, in spite of there being several empty tables.

We were told to take photo ID onshore, even though they almost never checked them.

The list goes on and on.

So, I think you’re dreaming if you’re expecting two people from NCL to handle a situation in the same way. When I wanted to get the same outcome on NCL, I just made sure to deal with the very same person each time.

The key thing here is that Sonalika should have gotten something in writing. The law seems to protect vendors and discriminate against consumers. I have learned the hard way to require statements to be put in writing–of course, most companies refuse to do that which means you either walk away or take a huge risk. Reading these stories, I think it is pretty obvious that every time we make a purchase we are taking a huge risk. It shouldn’t be that way, but it is.

The cruise line held an additional cabin and lost revenue because of her mistake. And it might be a mistake but there needs to be some common ground