http://www.elliott.org/blog/damned-hotel-lies/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/blog/damned-hotel-lies/comment-page-1/#comment-15596 Bill Mon, 01 Dec 2008 05:29:40 +0000 http://beta.elliott.org/photos/damned-hotel-lies/#comment-15596 I seem to recall that under Texas law, they aren't allowed to make guests leave, which is a problem if people overstay. I seem to recall that under Texas law, they aren’t allowed to make guests leave, which is a problem if people overstay.

]]> http://www.elliott.org/blog/damned-hotel-lies/comment-page-1/#comment-2235 Michael Anderson Tue, 07 Aug 2007 10:51:59 +0000 http://beta.elliott.org/photos/damned-hotel-lies/#comment-2235 I have worked for franchises of both the Hilton and Marriott corporations and it really isn't always the direct hotels fault. The frequent stay program reservation centers force reservations into the system on a daily basis. There is supposed to be a pre-booking time limit for it but if the guest complains to them enough they're just going to put it in anyway and let the hotel figure out what they're going to do. Please keep this in mind the next time you're at a hotel and something happens. It's probably not the fault of the person you're talking to and the nicer you are to them, the more they'll probably do for you. Which in a lot of cases is more than you'll probably get out of the manager. I have worked for franchises of both the Hilton and Marriott corporations and it really isn’t always the direct hotels fault. The frequent stay program reservation centers force reservations into the system on a daily basis. There is supposed to be a pre-booking time limit for it but if the guest complains to them enough they’re just going to put it in anyway and let the hotel figure out what they’re going to do. Please keep this in mind the next time you’re at a hotel and something happens. It’s probably not the fault of the person you’re talking to and the nicer you are to them, the more they’ll probably do for you. Which in a lot of cases is more than you’ll probably get out of the manager.

]]> http://www.elliott.org/blog/damned-hotel-lies/comment-page-1/#comment-2234 Joel Wechsler Wed, 06 Sep 2006 20:52:39 +0000 http://beta.elliott.org/photos/damned-hotel-lies/#comment-2234 Isn't the solution to this problem for hotels to require a guarantee for every reservation? That way, if there is a no-show they get paid anyway. Isn’t the solution to this problem for hotels to require a guarantee for every reservation? That way, if there is a no-show they get paid anyway.

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