Comments on: “CheapoAir made my mother cry” http://www.elliott.org/blog/cheapoair-made-my-mother-cry/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: LeeAnne http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27704 LeeAnne Tue, 24 Nov 2009 22:35:32 +0000 http://www.elliott.org/?p=9539#comment-27704 Barbie, darling...I trust that you don't want me to point out your spelling error in the above post, the way you've doing to me. Stop harrassing me, dear. Barbie, darling…I trust that you don’t want me to point out your spelling error in the above post, the way you’ve doing to me.

Stop harrassing me, dear.

]]> By: barbie45 http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27697 barbie45 Tue, 24 Nov 2009 21:26:52 +0000 http://www.elliott.org/?p=9539#comment-27697 Mona,you are correct. She should have received that full amount without a doubt. However I assume they were just tired and wanted to setlle. I would have pressed on. Happy Holidays Mona,you are correct. She should have received that full amount without a doubt. However I assume they were just tired and wanted to setlle. I would have pressed on. Happy Holidays

]]> By: Mona http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27693 Mona Tue, 24 Nov 2009 20:45:40 +0000 http://www.elliott.org/?p=9539#comment-27693 @barbie45, yes she did agree to settle, so that does close the case, but maybe I wasn't clear when I said she should have gotten a "full refund." What I meant was a full refund of anything over the $926 her ticket originally cost. The $800 she accepted didn't quite hit that mark and, had it been my money, I would never have settled for less than a "full refund" of my addidional costs. Since she was willing to accept the $800 offered, then that's the end of the story for her. @barbie45, yes she did agree to settle, so that does close the case, but maybe I wasn’t clear when I said she should have gotten a “full refund.” What I meant was a full refund of anything over the $926 her ticket originally cost. The $800 she accepted didn’t quite hit that mark and, had it been my money, I would never have settled for less than a “full refund” of my addidional costs. Since she was willing to accept the $800 offered, then that’s the end of the story for her.

]]> By: Interview: CheapOair | Flight Wisdom http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27598 Interview: CheapOair | Flight Wisdom Mon, 23 Nov 2009 04:52:18 +0000 http://www.elliott.org/?p=9539#comment-27598 [...] But this week, we received help from Chris Elliott’s blog on that, when he wrote a post entitled “CheapOAir Made My Mother Cry.” It tells the story of Mary Ellyn Hutton, who bought a [...] [...] But this week, we received help from Chris Elliott’s blog on that, when he wrote a post entitled “CheapOAir Made My Mother Cry.” It tells the story of Mary Ellyn Hutton, who bought a [...]

]]> By: barbie45 http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27589 barbie45 Sun, 22 Nov 2009 18:33:14 +0000 http://www.elliott.org/?p=9539#comment-27589 Mona and Alfred,she did agree to settle period. As Chris stated even he is not sure how it could have been prevented. People have put forth various solutions. If she did not fly at all yes then a full refund. But she did get to her destination and bach home again poorer and none to happy. Maybe she was entitled to more compensation,but why full refund ? Mona and Alfred,she did agree to settle period. As Chris stated even he is not sure how it could have been prevented. People have put forth various solutions. If she did not fly at all yes then a full refund. But she did get to her destination and bach home again poorer and none to happy. Maybe she was entitled to more compensation,but why full refund ?

]]> By: alfred http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27570 alfred Sun, 22 Nov 2009 02:51:19 +0000 http://www.elliott.org/?p=9539#comment-27570 Exactly barbie. I am not saying cheapoair is some great company, but this does not sound like a case where they were in the wrong. People like to place blame on third party companies when in reality it is probably the airline or the person them self to blame. Exactly barbie. I am not saying cheapoair is some great company, but this does not sound like a case where they were in the wrong. People like to place blame on third party companies when in reality it is probably the airline or the person them self to blame.

]]> By: Mona http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27561 Mona Sat, 21 Nov 2009 23:08:55 +0000 http://www.elliott.org/?p=9539#comment-27561 @barbie45 - Why do you feel she isn't entitled to a full refund? I can't believe you wouldn't be fighting for all of your money back had this happened to you. What does third party have to do with it? Emotions aside, she had already paid in full for her ticket, so she should be reimbursed anything over and above the cost of that original ticket regardless of who issued it. @barbie45 – Why do you feel she isn’t entitled to a full refund? I can’t believe you wouldn’t be fighting for all of your money back had this happened to you. What does third party have to do with it? Emotions aside, she had already paid in full for her ticket, so she should be reimbursed anything over and above the cost of that original ticket regardless of who issued it.

]]> By: barbie45 http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27558 barbie45 Sat, 21 Nov 2009 22:09:44 +0000 http://www.elliott.org/?p=9539#comment-27558 Carver kudos for you post on travel agents. There is one who writes for another blog who in addition to her fee would enjoy some flowers, wine and candy. Carver kudos for you post on travel agents. There is one who writes for another blog who in addition to her fee would enjoy some flowers, wine and candy.

]]> By: barbie45 http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27530 barbie45 Sat, 21 Nov 2009 14:17:08 +0000 http://www.elliott.org/?p=9539#comment-27530 She is not entitled to a full refund.Let us not get emotional about this. She dealt with a third party period.The incident could have happened with Expedia.Orbitz,Travelocity. Maybe her family should have worked with her on her itinerary. Once again I would have spent some extra money and used a TA. She is not entitled to a full refund.Let us not get emotional about this. She dealt with a third party period.The incident could have happened with Expedia.Orbitz,Travelocity. Maybe her family should have worked with her on her itinerary. Once again I would have spent some extra money and used a TA.

]]> By: mike http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27524 mike Sat, 21 Nov 2009 03:10:48 +0000 http://www.elliott.org/?p=9539#comment-27524 I am with Vic and the other people in this post. Read the fine print when booking. It is so easy to just blame Cheapoair when something goes wrong. They are just a third party arent they? I am with Vic and the other people in this post. Read the fine print when booking. It is so easy to just blame Cheapoair when something goes wrong. They are just a third party arent they?

]]> By: Ronda http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27518 Ronda Sat, 21 Nov 2009 00:11:51 +0000 http://www.elliott.org/?p=9539#comment-27518 Wow, Which genious thaught that calling their company Cheapoair would be a good idea ??! Thats just asking for a bad experiance. I feel bad for this person, It sounds like she got screwed around by this airline big time and had a heck of a time figuring it all out. I'm so glad that theres people like Mr. Elliott because I'm sure if he didnt step in she'd still be out 1000 dollers instead of 200 dollers. Wow, Which genious thaught that calling their company Cheapoair would be a good idea ??! Thats just asking for a bad experiance. I feel bad for this person, It sounds like she got screwed around by this airline big time and had a heck of a time figuring it all out. I’m so glad that theres people like Mr. Elliott because I’m sure if he didnt step in she’d still be out 1000 dollers instead of 200 dollers.

]]> By: Vic http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27517 Vic Sat, 21 Nov 2009 00:02:03 +0000 http://www.elliott.org/?p=9539#comment-27517 Don't know what happened in this case but my wife and I have taken 2 vacations thru Cheapo Air. Hawaii and Bahama's with no problems. ya gotta read the fine print Don’t know what happened in this case but my wife and I have taken 2 vacations thru Cheapo Air. Hawaii and Bahama’s with no problems. ya gotta read the fine print

]]> By: Angel http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27515 Angel Fri, 20 Nov 2009 21:33:17 +0000 http://www.elliott.org/?p=9539#comment-27515 I'm a mother, too. -and if it was my trip or my mother's it would be a once in a life-time type of trip, and it is unforgivable to ruin that & basically charge her double because otherwise she'll end up stranded... I agree with Chicky November 20, 2009 at 4:00 pm but still with deference to Chris getting her some $ relief, because as I said I doubt she would have gotten anything besides the run-around otherwise. Obviously. ~Happy Weekend.... I’m a mother, too. -and if it was my trip or my mother’s it would be a once in a life-time type of trip, and it is unforgivable to ruin that & basically charge her double because otherwise she’ll end up stranded…
I agree with Chicky November 20, 2009 at 4:00 pm
but still with deference to Chris getting her some $ relief, because as I said I doubt she would have gotten anything besides the run-around otherwise. Obviously. ~Happy Weekend….

]]> By: Chicky http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27513 Chicky Fri, 20 Nov 2009 21:00:47 +0000 http://www.elliott.org/?p=9539#comment-27513 Not sure about Mary Ellyn's age, but I do know that slightly older people tend to trust a little more readily than those of us who view the Internet with a slightly jaundiced eye. As Liz said, she found the company, booked her itinerary, paid for it and showed up to check in. People not accustomed to air travel in particular, especially those who haven't traveled much since 9-11, often don't realize the potential disasters inherent in booking travel these days. We suspicious folks who read Chris' columns religiously, start out by calling the airline to confirm the reservations, etc. But someone who hasn't flown in a while probably wouldn't think to do that. I had a nostop flight from BNA to DEN in 2007, and rented a car. I called Frontier the day before to confirm my reservations. I called Avis to check the status of my rental. I signed up for cell phone notification if anything went screwy. I printed out copies of my e-mail confirmations. Then, as I recall, I e-mailed Chris to ask him if I needed to do anything else. LOL. He kindly replied he thought I had everything covered. I am just naturally paranoid the airline or car rental company is going to screw up, so I tend to over-prepare, simply to cover my bases. However, would a grandmother of seven think to do all this if she's not a frequent traveler, and doesn't read Chris' blog? Probably not. And she shouldn't be penalized for that. The Cheapo people owe her about $1,000 more for them being such a pain in the keister to deal with. Not sure about Mary Ellyn’s age, but I do know that slightly older people tend to trust a little more readily than those of us who view the Internet with a slightly jaundiced eye.
As Liz said, she found the company, booked her itinerary, paid for it and showed up to check in. People not accustomed to air travel in particular, especially those who haven’t traveled much since 9-11, often don’t realize the potential disasters inherent in booking travel these days. We suspicious folks who read Chris’ columns religiously, start out by calling the airline to confirm the reservations, etc. But someone who hasn’t flown in a while probably wouldn’t think to do that.
I had a nostop flight from BNA to DEN in 2007, and rented a car. I called Frontier the day before to confirm my reservations. I called Avis to check the status of my rental. I signed up for cell phone notification if anything went screwy. I printed out copies of my e-mail confirmations. Then, as I recall, I e-mailed Chris to ask him if I needed to do anything else. LOL. He kindly replied he thought I had everything covered.
I am just naturally paranoid the airline or car rental company is going to screw up, so I tend to over-prepare, simply to cover my bases. However, would a grandmother of seven think to do all this if she’s not a frequent traveler, and doesn’t read Chris’ blog? Probably not. And she shouldn’t be penalized for that.
The Cheapo people owe her about $1,000 more for them being such a pain in the keister to deal with.

]]> By: Joe Farrell http://www.elliott.org/blog/cheapoair-made-my-mother-cry/comment-page-1/#comment-27512 Joe Farrell Fri, 20 Nov 2009 19:59:29 +0000 http://www.elliott.org/?p=9539#comment-27512 Chris sez: Cheapo Air has moved very fast to resolve this . . .. Only AFTER Chris Elliott travel blogger and journalist got involved. When the CUSTOMER tried to resolve this they were met with the run around standard delay tactic - send me this - send me that- copy this copy that. I got an idea Chris - ask CheapoAir what happened to her original inquiries and where they were in 'process.' Why had the customer not received a timely response? I want to know THAT answer before I am willing to kick over any kudos to Cheapo Air. And the first post sez it all: who in their right mind books a complex itinerary to Eastern Europe with a connection in a non-English speaking country with an outfit called Cheapoair? Chris sez:

Cheapo Air has moved very fast to resolve this . . ..

Only AFTER Chris Elliott travel blogger and journalist got involved.

When the CUSTOMER tried to resolve this they were met with the run around standard delay tactic – send me this – send me that- copy this copy that.

I got an idea Chris – ask CheapoAir what happened to her original inquiries and where they were in ‘process.’ Why had the customer not received a timely response? I want to know THAT answer before I am willing to kick over any kudos to Cheapo Air.

And the first post sez it all: who in their right mind books a complex itinerary to Eastern Europe with a connection in a non-English speaking country with an outfit called Cheapoair?

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