Carnival kicks mother and son off Christmas cruise

By | December 19th, 2011

This is Rebecca Dickerson and her son, Jordan. A few days ago, they were cruising to the Bahamas on the Carnival Fascination. But last week, they were removed from the ship in a “shocking” turn of events, according to Rebecca Dickerson.

Their nightmare began shortly after boarding the vessel on Dec. 10 in Jacksonville, Fla. On the first day, Dickerson reports that her room was burglarized.

Her son picks up the story,

We obtained door key card documents showing that someone had been going in and out of my mother’s room without authorization, both when she was out of the room and attempting to get in when she was sleeping in the room. I myself witnessed an employee attempting to override the deadbolt on my mother’s door and enter while she was asleep.

Despite of the blatant evidence, the ship’s crew covered for all of their coworkers, and we were ultimately blamed for everything.

My mom was moved to place a chair in front of her door to feel somewhat safe at night. When she voluntarily told this to the second in command of the ship – the captain’s right hand man – she was told that she was in violation of the ship’s rules, and she was chastised in front of crew and passengers.

The Dickersons reported the incident to local police when they arrived in the Bahamas, which made the ship’s security personnel “very angry,” according to Jordan Dickerson.

And that’s when they were removed.

The Nassau police came on board, but upon the initiation of filing a report, the ship’s second-in-command told us that we were being thrown off of the ship, and put an end to the police interview.

It was obvious to us that we were not given the opportunity to exercise our rights in filing a police report. We were forced off of the ship in a different country with nowhere to stay, no way to get home, and no information to go about doing so.

When we asked the ship’s senior security officer who delivered the news to us that we were being thrown off the ship, how we were to get back to the U.S., the second in command simply responded by saying “that’s not my problem.”

On several occasions, the Fascination’s security personnel mocked the Dickersons, they say. At one point during the dispute, the ship also cut off the passenger’s line of credit, preventing them from being able to buy basic necessities.

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“We were stuck on a ship with no allies, no justice, and no way to purchase something as simple as Tylenol or water — all because the people in authority on the ship seemed to rule the vessel with an iron fisted Napoleon complex,” Jordan Dickerson told me.

Carnival’s side

I checked with Carnival on Friday and it filled in some of the missing details. Here’s what a representative had to say about the Dickersons:

When Ms. Dickerson reported that her wallet was stolen, normal procedures were followed including an investigation by the shipboard security team, completion of a formal report, examination of lock link readings and a search of her cabin with her permission.

The comprehensive cabin search did not turn up the wallet. A lock link reading produces a record of every time a cabin is entered and what key card was used to access the cabin. The reading indicated that the only keys used to access the cabin were hers and her cabin steward’s.

Ms. Dickerson requested that for the remainder of her cruise, no one access her cabin other than herself. Shipboard team members were advised accordingly.

Later that day, she informed the shipboard staff that she found her wallet under a towel on her bed. She indicated that everything was intact other than $250. She insisted that someone must have re-entered the cabin to return the wallet but kept the $250.

Another lock link reading was done which clearly demonstrated that she was the only person who had accessed her cabin between the time the cabin search was done and when she allegedly discovered the wallet. When presented with the lock link documentation, she aggressively snatched it from a staff member and stuffed it in her cleavage.

Throughout the situation, Ms. Dickerson was repeatedly profane, vulgar and abusive towards the staff.

The level of profanity and verbal abusiveness escalated to a point where the ship’s captain made the decision to disembark Ms. Dickerson during a scheduled port call in Nassau.

Despite her extremely inappropriate behavior having been the root cause of her disembarkation in Nassau, in the interest of exceptional customer care, Carnival covered the cost of flights home for her and her son.

OK, slightly different story. I asked the Dickersons to review Carnival’s rebuttal. Rebecca Dickerson responded:

Sadly, but not surprising, they appear to be choosing to assassinate my character rather than dealing responsibly and professionally with me.

Please know the only reason I have pursued this complaint and was compelled to file a police report was due to this type of bullying behavior.

I ensured them all that I was not at all concerned about the missing cash. Apparently, I should have been grateful that my items were returned, even though they would not take one ounce of responsibility and instead accused me of this whole matter.

At that time, I informed them that it was my responsibility to file a police report with Bahama authorities given Carnival’s gross indifference toward customer safety. Little did I know that I would be punished for exercising my rights.

At no time was I abusive, vulgar or profane against staff. This is blatantly false and obviously a juvenile attempt to deflect responsibility by the onboard personnel who in fact were abusive to me and my son, laughing in our faces regarding this stressful situation, suspending my purchasing privileges without telling me, and finally kicking us off the ship immediately after Nassau police came on board to investigate and invite me to file a police report at the local station.

This infuriated David Perinciola, staff captain. After the police left my cabin area, Mr. Perinciola said “you are off this ship”. Within a few minutes, security Rajendra Negi and James Desouza returned to my cabin with Carnival letters stating we were being evicted from ship and prevented from ever taking another Carnival cruise.

We were in shock to be treated in such a manner as a result of our wanting to file a police report. When I asked these Carnival security members how my son and I were to get home to the states, they told me that is “not their problem”.

Thankfully, the Nassau police and the Ministry of Tourism were not amused by the behavior of Carnival personnel. The chief of police immediately got on the phone to the ship’s agent and demanded that they (Carnival) take responsibility to take care of us while in Nassau and get us home safely.

We have been assured by the Nassau authorities that this incident is being escalated and are continually corresponding with me. It was at that point in time that Carnival accepted my calls and arranged for travel back to Nashville.

Regardless of whose side you believe, I think we can all agree that no one wanted it to end this way. This had been the Dickersons’ Christmas present to themselves, and they ended up stranded in a foreign country. And Carnival must be unhappy, too. No one needs this kind of PR.

The Dickersons have contacted me to see if I can mediate their dispute, but I’m not sure whether my involvement will help. I could ask Carnival to refund their fare, but given the cruise line’s account of what happen, I’m not sure if it will budge.

  • sirwired

    This is clearly a case which cannot be mediated.  We have two wildly varying versions of events with little overlap.  I don’t see how any common ground is even remotely possible here.

    If we could hear from any fellow passengers that witnessed any of this, then there might be something to mediate.  But right now we are stuck with an extreme he-said/she-said.

  • I’ve always suspect when someone has claims which require multiple people to somehow choose to gangup on someone totally random.

    Ships have procedures in place. I’m sure they have documented everything and I have no idea why it would be in the best interest of anyone on a ship to protect a thief. Ships are small places. If there is a thief, everyone would want that person off the ship. 

    Also, if it is true that she later found her wallet under a towel, it makes the whole thing sound like an attempt to save face after erroneously reporting it stolen. 

  • LadySiren

    There’s such a disconnect, I’m not sure if you’re the right person to get involved, Chris. At this point, it might be best left to the lawyers. On the other hand, the nosy side of me wouldn’t mind if you mediated this one, just so I can see how it ends. ;)

  • bruceincharlotte

    I’d really like to see that room access report.

  • Chris_In_NC

    Since Nassau authorities have escalated the case, let them finish the job. Since Carnival has provided transportation from Nassau back to Jacksonville, what is there to mediate? Carnival has written off this customer as a future customer, so they have no reason to provide additional goodwill.

    Frankly, I find the Dickerson’s story hard to believe. As Gary Arndt wrote, ships have procedures in place. While Carnival may not be the most luxurious cruise line, it is a registered and reputable company (not a fly by night carrier). Something significant has to occur before someone is simply “kicked off a vessel.”

  • I take the side of the cruise line.  I don’t doubt at all that she lost her own wallet, then tried to cover up the fact that she found it.  I also don’t doubt that she went ballistic…it’s such typical “customer” behaviour.  There’s no case to be won here for either side.

  • I say no just because of the extreme difference between the two versions of this story. Someone is obviously lying like a rug.
    Like my late father (a lawyer) said – there are three sides to every story – the first party’s, the second party’s, and the truth.

  • Not yet. In her first letter to you she talks about being abandoned in Nassau. Only when Carnival told you that they handled her transport home did she admit that they indeed did handle it.

    Also, Carnival really could care less about their staff. The guest is much more valuable to them and most guests spend  more onboard in a week than than they pay their staff in a month. Getting rig of the Cabin Steward for suspicion (no need for documentation as it does not fall under any US employment rules) of theft and just have him or her replaced.

    Finally, if a thorough search was done with her permission (and likely with her in the room I am sure), the wallet would have turned up. I find it hard to believe that a security team who probably does 100 searches a week would not strip down the bed and shake out the towels and look on the bed?  Sort of like saying that you found your missing shoes on your feet!

  • I voted no for a couple of reasons.  Most importantly, it would appear more information is needed to decide to mediate or not.  What do authorities in Nassau say?  Learning that may require an authorization from the complainant(s).  As one post notes, it would be enlightening if other passengers on the cruise shared their knowledge of the public events.  If one or both of these sources corroborate either side, a decision can be taken.

    Given the diametrically opposite nature and polarity of the narratives of the incident, I doubt that any mediation efforts will be fruitful.


  • Kairho

    Mediate this, Chris, and you’re only going to get dragged down into the mud.

  • john4868

    Honestly Chris what is there to mediate? The two stories are so separate that they lack any common ground to start the mediation process. Beyond that, Carnival’s story would seem to meld with Dickerson’s son’s account where it was the cabin steward (who is supposed to enter the room) attempting to enter.
    One thing I do find interesting is that the OP and her son don’t seem to understand that the “rules” change when they board a ship. The captain and his/her staff are king and maritime law is very different than normal law. As the vessel master, he can put you ashore if he deems it appropriate which he did in this case.
    After reading this a number of times, I would say the truth in somewhere in the middle but closer to the Carnival side. Carnival’s story never contradicts the OPs and offers plausible explanations for everything (ie the OP lost her wallet and opted to blame the crew only to find it later). They also have digital evidence to corroborate their version of events. In order for the OP to be correct, the entire crew had to conspire against them over $250. I find that unlikely.

  • cowboyinbrla

    The OP lost my support (whatever might have been there, that is) when Chris asked for her response to their version, and she completely omitted any reference to the access log which showed no one had entered the room after she asked that access be restricted. Instead, she glossed over it with vague allegations of “character assassination”.

    When the opposing side specifically points to evidence that contradicts your version of events, it’s your job to explain away the evidence, even if all you can do is claim it must be forged. She didn’t even do that, which tells me she wanted to deflect attention from that evidence. At that point, I become suspicious of the entire event.

  • Raven_Altosk

    I voted no. I despise Carnival, but I don’t think getting involved in this one would be wise. The stories are two diverse and Carnival DID get them back to the states. That’s more than they were obligated to do if they were indeed disembarked for bad behavior. 

    Carnival may be the bottom of the barrel for cruising, but this whole story sounds fishy. When given the opportunity to reply to Carnival’s answer, the OP seemed too busy worrying about “character assassination” and bullying.”

    That said, while I’m not completely certain that Carnival was responsible for the wallet missing, I’m also certain that Ms. Dickerson behaved badly. 

    Also, I really hate it when people use the term “bullying.” While bullying is a problem in our schools, it’s not appropriate to throw around a buzzword in the hopes of painting yourself as more of a victim.

  • Owassonian

    I am quite surprised to see a line of thought that Chris should not mediate in this case because it might be too hard or impossible. I didn’t realize that was ever a factor. Besides, whatever the differences were between the accounts of either sides, some questions do come to my mind.
    1) Why did Carnival wait to take any kind of action till the OP filed a police complaint if OP’s behaviour was not up to their standards?
    2) Could they not have used security camera or collected video evidence of her behaviour as a proof? Almost anyone and everyone these days has a cell phone with video recording capability.
    3) If OP’s actions were so despicable, why didn’t the Carnival’s security officer file a police complaint against her with the Nassau police when they were on board? It would have been an easier solution than having them thrown off in another country without recourse.
    4) Why was there a need to freeze credit (as OP claims) at all? That’s a child’s way to handle crisis.
    5) Unless Carnival claims that there was any bodily harm or threat thereof, Carnival could have waited till they returned to the point of origin of the cruise. Vocal abuse hardly seems a sufficient reason to leave someone in the middle of the cruise in a foreign country. Even the airlines don’t throw people off the flight mid-air or without contacting authorities if there is an airport on-route.
    6) Why did Nassau police and other authorities have to get involved to help the OP fly back? I understand that in Carnival’s opinion, the OP wasn’t behaving appropriately. Couldn’t Carnival behave professionally by providing alternate means of conveyance before the OP was made to disembark?

    Finally, I voted YES for mediation till Chris finds some sort of proof from Carnival as to show (on video) that the OP was in fact extremely dangerous and a physical threat to the well being of the crew members and other passengers of the cruise. There is a possibility that the OP is not giving all the facts and neither is the Carnival. The reason I put the burden of proof on the Carnival is because anything lesser than that situation mentioned above would put Carnival’s actions to leave OP stranded as too harsh and unnecessary in my opinion.


    This is Exactly the kind of case that begs mediation.  Provided of course you are compensated at a decent rate to compensate one key problem area.  Separating all parties over differing takes,  prior to asking any questions.  Solve that problem and the rest comes easy.  

  • mainframe1

    Somewhere between the two stories lies the truth which is probably that both sides could have done a better job at working this out. She probably was rude, they probably got tired of it, maybe someone returned the wallet and the logs were edited but probably not. Maybe her son took the money for the casino…..who knows. Slowly back away Chris LOL.

  • MJonTravel

    I just don’t see how you can get to a positive outcome with such wildly divergent versions of events. I voted no.

  • Cybrsk8r

    I voted yes, but only to the extent that Carnival should issue a pro-rated refund for the portion of the cruise the OP did not get to take.  Anything more than that is not going to happen.

  • Kotch11

    Do not get involved with this case.  It’s clearly the passenger’s fault for lying about the wallet in the first place, then trying to bully everyone by trying to cover it up.  Seems to me Carnival has done everything it can for them.  They weren’t stranded as she says.  Just because it’s a cruise or airline or busline, they don’t have to take this.  They acted professionally.  She and her son did not.  I’m sure everything would have been fine and they could have finished the cruise if she had just said she found the wallet (which she evidently lost)

  • emanon256

    Chris, what exactly does the OP want you to mediate?  In their first letter, it sounds like they want you to help them get home, but when Carnival states they did fly them home, the OP responds that the police are investigating the alleged incident.  If I were you, I would not get involved is something that is being investigated by the police. Though, I wonder if the police really are involved.  The OPS story goes all over the place and seems to change, while Carnival has a very simple cut-and-dry explanation.
    Also, what would you mediate?  I am not sure what in fact it is they are asking for?  An apology?  The $250 back?  A full refund on the cruise?    They seem unclear as to what they want you to do, it sounds like they just want sympathy.

  • Chicky

    Stay a mile away from this one. Like other posters, I was at first sympathetic to Ms. Dickerson, and then, when I heard the Carnival version, I said, “Yep, that has the ring of truth.” I’m not saying their version is EXACTLY what happened, but considering how often I’ve had readers call to yell at me about something that went into the paper, when it was the information they gave me, and I had the form THEY filled out to prove it, well, I’m a little more skeptical.
    I really don’t know enough about onboard security procedures to make a guess as to everything Carnival should have done, but I’d say the OP’s behavior had to have been pretty extreme for them to be booted in Nassau. Cruise lines deal with ill and upset passengers every day, and they don’t get kicked off the boat.
    The security people checked the lock log. Now, I’m sure these can be edited, but I suspect, knowing what I do know about computer systems, it would take someone with a great deal of computer expertise to do it, and I doubt anyone short of one of the IT people in Jacksonville has the know-how — or admin privileges — to do it.
    Now, one of the security people may well have dressed her down in front of passengers, but if this happened, here’s how I’ll bet it went down. The OP saw the security person on deck somewhere, and jumped his/her case in front of whoever happened to be standing around, and instead of doing what he should have done and said, “Ma’am, let’s take this to the purser’s office” or wherever, he told her to take a hike. Or perhaps, he did offer to go to a more private location and she said, “No! I’m having this out with you here and now!” At which time, he should have said, “Ma’am, I cannot discuss this with you in front of other passengers. Please meet me in the purser’s office in 10 minutes,” and walked away. Of course, then, Chris probably would have gotten an e-mail saying they completely ignored her.
    As sirwired said, there is no common ground here, nothing to work from. Any of us talking about who is actually right, well, we’re speculating at best. This may have happened exactly as the OP said, although I seriously doubt it. I can’t see either party getting any satisfaction out of mediation. Let them take it to small claims court and let a judge decide.

  • TonyA_says

    Must be angling for the full refund. This seems to be the favorite “compensation” of recent complainers who do not get 100% satisfaction.

  • When I was younger, I drove down from Ohio to Nashville for a college visit.  My first hour there, I was in the bathroom, heard a door-like noise, assumed it was the room next to me and went on my merry way.  It wasn’t until a few minutes later, when I went to my wallet to get change for a pop that I realized my money had been stolen.  Seems the hotel had a history of their cleaning staff ripping guests off.

    The hotel refused to do anything at all and I had to call the police.  It wasn’t until the police officer arrived my money was “mysteriously” found lying in a hallway I had no access to.  The hotel went out of their way to protect their employees and the police officer was on the verge of arresting the entire staff, including the manager, and shared with me they got a lot of calls to this hotel.  The police officer made them give me back my room charge and he led me to a much more reputable place to stay.

    While Carnival Cruise Lines isn’t a hotel in Nashville, they still would fight to protect their reputation, even if it means letting a thief go free.  An unreported crime in the corporate world is a crime that didn’t happen and their safety records remain unblemished.

    Sounds to me as though the OP was doing everything she could to work with them and I don’t know I trust the cruise line to do the right thing.  Additionally, if my money were stolen and I were cut off from being able to buy even a toothbrush because someone else was having a bad day, I don’t know I wouldn’t be cursing a little bit myself.

    Honestly, I think this woman needs a lawyer more than a consumer advocate.  However, Chris, she should also get the money back she paid for this cruise – every red cent.

  • Lindabator

    And I’d vote it is her – after all, she first said they were stranded in Nassau, but when Carnival explained they had transported them home, THEN she admitted it, but again, tried to foist blame on Carnival for being forced to do so by the Bahamian authorities

  • Lindabator

    Actually, if you read the account from Carnival, their next port of call was Nassau, where they chose to put them off.  And they don’t need anyone to be physically threatened to do so – her vulgar and abusive behavior was ample reason.  They didn’t freeze her credit – just did not allow her to charge items onboard, knowing they were going to put her off the ship.  As far as police from the Bahamas coming onboard, they wouldn’t have DONE so till AFTER the passengers were told they would be put off the ship, as that decision had been made prior to their arrival.

  • Lindabator

    When your poor behavior causes you to be put off a ship, you are not ENTITLED to a refund.  (And believe me, not many cases occur!)

  • Lindabator

    Not true at all – the cruise lines pay their staff very little, and take ANY claims of theft seriously – they would have fired him without a second thought, and replaced him with a choice of dozens of others happy to replace him.  That’s why this story rings so untrue by the OP – and Carnival’s version appears the true one.

  • JT

    I think you have to stay out of this one because there is no common ground.  This is one for the attorneys.  Someone is clearly lying – and if the OP has the documents showing that the door was opened at times where they were out of the room, then their lawyers will have a field day with Carnival.  If not, they’ll lose.

    I have reason to doubt Carnival’s version of events due to the following two statements.

    “The comprehensive cabin search did not turn up the wallet.”
    “Later that day, she informed the shipboard staff that she found her wallet under a towel on her bed.”

    I don’t find these two statements very compatible with one another.  These cabins are tiny.  There’s not much room for anything to hide.  If there was a “comprehensive” search, then the wallet should have turned up the first time.  By Carnival’s own admission, it didn’t.  So where did it come from the next day? 

    By saying that she was the only one who entered the room between the time the wallet was lost and the time it was found, they are suggesting that Mrs. Dickerson knowingly hid the wallet and then notified them that it re-appeared.  That makes no sense whatsoever.  As such, I’m not voting for mediation, but I will say that Carnival’s version of events is difficult to believe. 

  • flip44

    I am amused at Dickerson grabbing and shoving the entry lock report into her bra. She may have seen evidence that she was right and wanted it as evidence; or, she saw it proved her wrong and thot this was the only copy.
    Conduct so unbecoming to get kicked off the ship must be extreme, therefore I must side with Carnival as to their version. 

    Anger often overrides common sense and accuracy. 

  • Based on what?  An allegation she made that later turned into another allegation – neither of which was proven?  

  • $16635417

    Mediate. I would like to hear how many other “incovenient truths” were omitted for dramatic effect.

    Dickerson claimed they had no way to get home and the shipboard staff indicated that wasn’t their problem.

    Canival Corporate indicated they covered the flights back to Nashville.

    Dickerson admits that was indeed the case.

    Did she get a complimentary bowl from the gift shop as well?

  • bc

    Reading Ms. Dickerson’s emails, I have little doubt that Carnival’s reports of hostile actions and profane language are true. I know I would be mad, but there’s a limit to how much Carnival should have to tolerate a childish customer. Statements like, ” she aggressively snatched it from a staff member and stuffed it in her cleavage” make me shake my head. You just can’t make up stuff like that.

    Walk away Chris, this one will only lead to headaches.

  • asdflkjasdflkj

    While on my honeymoon in Bermuda, I left my husband’s wallet on the bed in our room when we stepped out to have breakfast.  (It was the first time all week I had forgotten to use the room safe.)  We were gone less than 30 minutes, but by the time we returned, $200 was missing from the wallet.  I couldn’t get any assistance from the resort’s management. They wouldn’t look into the matter, check the key card usage, ask anyone any questions… nothing!  I didn’t have time to pursue the matter because after breakfast we were leaving for the airport to return home. I can certainly relate to the Dickerson’s situation and I definitely believe their story in its entirety.

  • Michael__K

    why it would be in the best interest of anyone on a ship to protect a thief.

    Disbelief, denial, and loyalty to one’s company and one’s colleagues.

    Haven’t we seen it demonstrated enough in recent high profile cases (e.g. Penn State & Syracuse) how even extremely well-respected authority figures with (probably) no ill-intentions can succumb to supremely poor judgement and show blind faith towards colleagues they think they know very well?

  • Lindabator

    To go so far as to phony docs?  PLEASE.

  • Lindabator

    It could have come from her son’s cabin – they do NOT say that one was searched!

  • Michael__K

     I don’t doubt at all that she lost her own wallet

    By Carnival’s own account:
    [A] comprehensive cabin search did not turn up the wallet

    Doesn’t that make it very unlikely that the wallet was in the room the whole time? 

    And if she really “lost her own wallet” and found it herself, do you really think the OP’s would jointly file a false police report and fabricate out of thin air that: “someone had been going in and out of my mother’s room without authorization, both when she was out of the room and attempting to get in when she was sleeping in the room.”

    Anything is possible, but that does not strike me as the most plausible scenario.

  • Lindabator

    Just because you had a bad situation, doesn’t mean everyone does – and the story from Carnival brought out the fact she already LIED about the airfare – so what else DID she lie about?  Frankly, it’s HER I don’t believe!

  • asdflkjasdflkj

    Just because everyone doesn’t have a bad situation doesn’t mean the Dickerson’s did not.  Why are you so quick believe the cruise line?  Is it possible you are employed by them?

  • emanon256

    I have another question?  Why do so many people carry so much cash?  And why do they leave it in their wallet and leave their wallet out? When I travel, I use my credit card exclusively.  If I want to make a purchase and a place does not take credit cards, I generally go elsewhere.  If my card is lost or stolen, it’s very easy to replace, and I am not liable for fraudulent transactions.
    I do not ever carry a Debit card; I do however carry an “ATM Only” card that I use sometimes to get small amounts of local currency for tipping and incidentals.  My bank charges me $5 a year to allow me to not have a debit card.  However, if a debit card is stolen and used a credit card, the money is gone, and very hard to get back, that’s worth $5 to me.
    So many people seem to have large amounts of cash, and it seems to get stolen.  I rarely carry more than $50 cash ever.  A few times I have traveled to places where I have been advised credit cards are not widely accepted, or places like Vegas where you put cash down on the table.  In those cases I keep my cash secure in a money belt, and only put what I think I will need into wallet.  I do recall a few times where I did carry cash, and after a fun trip it seems like some of it is missing.  However, after going back through all of my receipts and notes, etc. it is always accounted for.  It just feels like I couldn’t have spent that extra $100 when in fact I did.  I wonder how many times people spend the money, and don’t realize how much they spent, and then think it was stolen.

  • Joe Farrell

    Well.  Both of these parties are spinning the facts to reflect their own bias and interests. 

    That being said – there is video of EVERYTHING shipboard.  Show me the video tapes Carnival – back up your claims with Ships security video. Further – there is security video in the hallways – my gosh – EVERY public space these days has video.  

    Show me the hallway video – show me her interacting with staff – I simply cannot imagine that the keycard records being stuffed in her bra would not be on video somewhere. 

    Further, do the keycards reveal access ‘attempts’ or merely access?  If the keycard only records successful entry and not attempts – well – then – her story could have an element of truth in it.  Why would a cabin attendant try to access a cabin and defeat a deadbolt in the middle of the night when its likely a guest is present in the room?

    Is the OP on any medication?  I have heard these types of stories before in my professional life and they usually involve someone off their meds . . . .

  • emanon256

    How come anytime someone sides with a travel company on this site, people accuse them of working for the travel company?  It is possible to side with a travel company and not work for them too.  Every time I side with an airline or hotel on here I get accused of working for them, I must work for a lot of airlines by now.

  • Michael__K

    she first said they were stranded in Nassau

    Sounds like she WAS stranded until the police chief forcefully intervened. 

    If that’s what really happened then the Nassau police should be able to verify it.  

    And while it doesn’t make the OP’s look great if they left that out, it doesn’t make Carnival look great either if they chalked it up to “exceptional customer care” instead of “pressure from govt authorities.”

  • Michael__K

    Why do so many people carry so much cash?


    If you don’t opt for the pricey cruiseline-sponsored shore excursions, the local tour guides who try to sell their services to disembarking passengers generally take cash only.  Small/outdoor vendors are often all-cash as well.

  • Michael__K

    Who said anything about phony docs?

    You would have us believe that the OP’s went so far as to jointly file a phony police report and fabricate testimony about “an employee attempting to override the deadbolt”?

  • Lindabator

    The locklink (docs) showed her to be telling tales about someone entering the room when the wallet “magically” reappeared.  And the employee in question may have been the room steward attempting to enter the cabin to clean it — since they do so several times a day, its not too surprising.  Funny, though, that Carnival had told ONE story, and the passenger told SEVERAL.  That’s why I don’t believe her.

  • Lindabator

    But her son had another cabin, and she could have easily lost it there – since IT wasn’t searched, that’s the most plausible.  And people file false police reports ALL THE TIME to try and collect money they are NOT entitled to, so that wouldn’t surprise me, either!

  • Michael__K

    I see NOTHING even in Carnival’s own account to support your claims.

  • Lindabator

    The Police could NOT force a cruise line to pay monies to the client to fly them home.  They only thing they can do is take a report, investigate, and either hold the ship or release it.  Since Carnival didn’t even MENTION the authorities, and the only crime report they talk about is the one they took from the client originally, I’m fairly skeptical about her whole story here.  Besides, if she REALLY had the Bahamian authorities working on this case, what in heaven’s name would she expect Chris to do for her in addition to this?

  • Bryan Kilian

    No one had to phony docs. It’s relatively easy to clone a magnetic card, so the door link info doesn’t prove anything at all.

    I don’t know who is in the right on this one, but if it had been me breaking into the rooms, I’d clone the occupants card.

  • Lindabator

    No – but I have dealt with clients many times, and where there is ONE lie (we were stranded – oops! not true), there are usually others.  PLUS – if the bahamas officials are REALLY handling this case, why does she need Chris to intervene as well?  Does she want a big payday?  Her story is the one which has changed, not Carnival’s.  So my belief is there is a reason for it – she’s a liar!

  • Lindabator

    HAHA – got any specials to share then?  :)

  • Lindabator

    Then she COULD have put it in the safe – and set her own password for it – and eliminated the problem in the first place!

  • Lindabator

    It may not have been the middle of the night – he may have been trying to access the room for turndown.  But I liked the comment about the meds – works for me!  After all, Carnival told one story, she’s told several.  Leads me to doubt her.

  • Michael__K

    people file false police reports ALL THE TIME


    Do you have a source showing what proportion of police reports are false?  

    There are plenty of well-documented cases of employees covering up bad behavior.  Happens “all the time” — some of us have even witnessed it first hand.

    That doesn’t necessarily mean that’s what Carnival did in this case either.

    Sounds like you’re injecting personal prejudices.

  • Michael__K

    Police could NOT force a cruise line to pay monies

    Which is why I wrote “pressure from govt authorities.”  That can be a little more persuasive than a pair of passengers.  And if the police chief saw fit to advocate forcefully on behalf of the passengers, that should tell us something.

    what in heaven’s name would she expect Chris to do for her in addition to this?


    If it was me, and the essential facts were like the OP’s describe, then I would want to shine as much light on the case as possible and I would want as many people as possible to know, especially anyone who might be in a position to help.

  • Zod

    I think Dorothy said it best when she said, “I don’t think we’re in Kansas anymore Toto!”
    When you are on a cruise ship, you are *NOT* in America! As such, you are governed by far *FAR* different laws…As an American, it pains me to say this, but Americans go to foreign lands and fully expect that US laws apply to them for the sole reason that they are US citizens! Uh, *WRONG*. When in a country other than the USA, you are at the mercy of the laws of whereever you happen to be. Pure and simple!

  • i wouldn’t take the case, was this a case of someone trying to extort money out of a cruise line because it feels like that.

  • Michael__K

    Both sides left out details.  I fail to see where either side contradicted themselves.

    We don’t have enough detail about the precise time-lines or about the locklink system (which is programmed and operated by human beings — garbage in / garbage out) to rule much out.

  • *SIGH* Based on the fact she was, for all intents and purposes, abandoned in a foreign country.  Carnival only did the right thing when the local police and tourism board demanded they do so.

    I’ll be honest, I do believe there is some hyperbole involved on the part of the OP but the response from Carnival sounds like a cop-out to me.  It’s too easy for them to say, “We were GREAT, it was the passenger who ran rough-shod over every one.”

    Customer service has gone so far downhill with the employees leaping at the chance to point the finger at the customer.

    I was on a call once with our insurance agent (USAA) when they told me an accident caused by another person (long story – they came from a side road and didn’t stop)) who hit my husband was being found against my husband.  My reaction was, “Are you flippin’ kidding me?”  (exact words but with more incredulity than is expressed in print) to which the reply I got was, “Mrs. Dickinson – if you’re going to be verbally abusive and use swear words, I’m terminating this call right now.”

    Where did I swear?  Where was I verbally abusive?

    It’s too easy for the company to take this tact and while I don’t buy the entire story from the OP, hook, line and sinker, I sure don’t buy the story from the cruise line either.  They have a MUCH greater motivation to lie than does the OP.

    And as far as proven allegations – why is it you, dear reader, DEMAND proof from the OP regarding her actions but nothing from the cruise line?  You wouldn’t work for Carnival, would you?

  • Michael__K

    Does she want a big payday?

    If she does, then I would have expected her (not Carnival) to bring up the $250.  And I wouldn’t expect her to state that she “was not at all concerned about the missing cash.

    You keep insisting that she lied, but all she did was quote the ship’s 2nd officer.  She left out relevant details she shouldn’t have, but you apparently have no problem with Carnival leaving out relevant details.

  • Michael__K

    The Nassau police came on board, but upon the initiation of filing a report, the ship’s second-in-command told us that we were being thrown off of the ship, and put an end to the police interview. 


    I would like to know if the Nassau police can corroborate that sequence of events.

    *IF* that’s true (and Carnival’s account does not directly contradict it) , then IMO Carnival has quite a bit of explaining to do.

  • john4868

    Michael let’s look at motivation…
    According to you, over $250 Carnival decided to fire a customer permanently. They also lost any of the ancillary income they would have derived from this cruise and income from future cruises plus any income they would have received from the friends of the people just given the boot (would you ever travel Carnival if they were your friend?). In an industry that is known for throwing employees off at the next port for the mere suspicion of wrong doing. Carnival had everything to lose from their actions. Based on the one Carnival cruise I took where it was closer to a 7 day drunken frat party than a relaxing vacation, I would say that the OP would have to become VERY abusive for Carnival to take the action they did.
    Again, all of this for $250. I’d imagine that Carnival had projected that they would make more than that on them on the single cruise they were on. If there was any indication that they might be in the wrong, do you really think that the cruiseline wouldn’t have thrown $250 at them just to make them happy? That is an incredibly small amount.
    You oppose this with an OP that has conveniently left out facts (ummm like the one where Carnival paid to fly them home regardless if they were forced to or not). When Carnival presented their case, she opted to play the victim card (look they’re being mean to me again) instead of attempting to refute what Carnival said she adds to the story again. Sorry but her whole follow on letter sounds like someone in a lawsuit and looking for the big pay day.
    Honestly, the reads like another person trying to get Chris to twist an arm for something they don’t deserve.
    Chris stay away… Stay very far away or make sure that your attorney’s retainer is up to date. You might be next.

  • pauletteb

    Can you say “grifters”?

  • emanon256

    Book early, book often :)

  • Michael__K

    Your fallacy is that you equate the motivation of Carnival as a company with the motivation of the crew members who had to deal with the OP’s complaint.  

    If the OP’s were so abusive, what was the motivation for aborting the police interview and waiting until that point to kick off the passengers?  If that’s the way it happened, there is no defensible motivation for that.

  • pauletteb

    Are you a friend of the family? A relative? She likely had the wallet all the time or had it stashed in the son’s cabin. I’d be very interested in knowing if there are similar incidents in this duo’s past.

  • pauletteb

    We have only the OP’s word that the police intervened. Until I see the paperwork . . .

  • D Ruis

    “We have been assured by the Nassau authorities that this incident is being escalated and are continually corresponding with me. It was at that point in time that Carnival accepted my calls and arranged for travel back to Nashville. ”

    I think that the correspondence of the Nassau authorities might be the crucial difference here between the two stories.

  • Michael__K

    Are you affiliated with Carnival or with the travel industry?

    I’m a regular reader of this blog with no dog in this fight other than frustration with the “blame the payday hungry victim” mentality that pervades the comments here in spite of well documented cases (Exhibit A: the recent Syracuse abuse scandal) that should give us pause and reason to tread more carefully.

  • john4868

    If this is true, she’s lied so many times I’ve lost track, why does she need Chris?

  • I was going to reply to several of your points, but your last sentence is just ridiculous and shows that you’re not really interested in analyzing this.  That’s like me saying, “Why are you siding with her? Are you her sister?  Her cousin?  Are you sure you’re not her daughter, hmmm??”

  • john4868

    It took an action by the captain to have her barred from the ship. Not some flunky. I’m so glad that you think that this conspiracy extends to the Captain, who by definition is a senior manager in Carnival. He was prepared for all of this bad publicity over $250.


  • There’s analyzing to reach a somewhat logical opinion, which is what I am doing based on my life experiences.

    Then there’s over anal-lyzing, beating it to death from every angle until you’ve gone off on so many tangents everyone is lost – which is what you are doing.

    And calling it analyzing is most ridiculous – who are you?  Carl Sagan?

    It’s a flippin’ consumer column, not an impaneled group of experts for a talk show.  Get over it already and move on!

  • Michael__K

    Was it the ship’s captain or was it the staff captain — David Perinciola —  with the ship’s captain possibly acting as a rubber stamp?

    I don’t think you know any better than I do.  

    And aborting a police interview would be inappropriate IMO no matter who did it, even if it was the CEO.

  • Michael__K

    Chris Elliott– can you confirm if this is the same account you quoted from (Dec 14 2011):
    If this is accurate, the OP’s WERE stranded for *5* days, and they DO mention that they were accommodated by the airline after police advised them  they were entitled to this and worked with the ship’s agent in Nassau.

  • I can’t confirm that, because he doesn’t use his full name, but it appears to match what Jordan sent to me. 

    I published their account practically verbatim. Also, they sent their story to me by email.

  • Michael__K

    Lindabator , John Baker , mikegun :

    Chris Elliott wrote that he asked Carnival for their account of this incident last Friday (that would  be Dec 16).

    You can read an unedited, uncropped version of the OP’s account that was posted on Wednesday Dec 14 here: 

    and posted on Thursday Dec 15 here: 

    The OPs do indeed disclose that they were finally “provided proper services” — including a flight home– but only after several days and only after the police captain personally demanded this from the ship’s agent in Nassau.

    I think each of you owes the OPs an apology for your faux-certain accusations that they “lied” and “changed their story” and supposedly tried to hide the fact that Carnival ultimately paid for their return airfare. 

    But I’m not holding my breath.

  • IslandGirl4500

    A few things cross my mind.  In many islands a round trip ticket is required for entry, if this is the case in the Bahamas, then Carnival quite likely may have been responsible for the returning the passengers to the US.  This should not have required intervention by the Bahamian authorities.  
    Perhaps there is a problem with the ship’s security staff and others are covering?  Most institutions with a private security force dread any contact with the local authorities. IMHO, when the passenger mentioned filing an official report, they possibly would do almost anything to discredit the passenger and keep a clean record.  There’s a lot that goes on in resorts that isn’t officially reported, and even police invesitations sometimes are kept quiet in order to not alarm tourists. 

    I don’t think this is a situation suitable for mediation, though would love to know the result of the Bahamian police investigation.  Perhaps they’ve had other complaints and this is not an isolated incident. 

  • Cybrsk8r

    I have never, not will I ever, take a cruise.

  • TonyA_says

    Hey Mike,
    There are other posts about the same cruise 

  • finance_tony

    Ha, I was going to ask her that before you did.  Clearly something going on there.

  • backprop

    Um, s/he wrote two sentences…and you wrote two novels.  Someone is definitely a bit unhinged here and it’s not ChrisP….

  • I make this succinct:

    Backprop – you got your psychology degree where?  Or is it you’re just the one who suffers from being ‘unhinged’ so imagines you see it everywhere.

    Others – I only just noticed the OPs last name and mine were similar – not related, have no clue whom they are, just a coincidence.

    If looking for what’s fair makes it seem I’m “unhinged” or slanted, well, I feel sorry for those of you who are just too jaded to imagine a company such as Carnival really CAN and DOES mess up this badly, sometimes.

    Funny how I use logic and my detractors use name-calling.  School yard tactics – I’m not surprised.

  • backprop

     Exactly.  To think that a cruise line would leave a passenger (and pay dearly to have it shipped back home) to cover up a supposed $250 theft is pretty ridiculous. It could happen, I guess, but nothing about the OP’s story rings true.  The fact that Chris had to go back to her to get some semblance of truth leads a logical person to assume she’s a whole lot of trouble.

  • backprop

    They do look kind of similar! ;)  (Actually the OP looks like trouble to me, but what are first impressions…)

  • Ann Lamoy

    The thing is-we don’t have any corroboration from an unbiased third party-namely the Nassau police. If a report from them was provided stating the events as happened reported by the OP, then I would be more inclined to take them at their word. As it is, I think the truth lies somewhere in between the two stories. I think that the wallet was mislaid, the OP found it and was embarrassed and “found it” under a towel. I also think she probably was loud and probably foul-mouthed towards the security people. And it is entirely possible that they treated her with a lack of courtesy as she indicated.

    The posts you linked are entirely posts from her-or her point of view. Which of course are going to paint her in the best light. As would anything from Carnival Cruise at this point. Which is why independent third party witnesses or a police report is what needed to really know exactly what happened.

    As to whether or not they refused to fly her home until the police intervened? That is something that could be proven by a police report. Which is what I would like to see. But I don’t think this is something that Chris should mediate. If the OP wants further satisfaction, she needs to take it up with the cruise line-possibly in small claims court.

  • Ann Lamoy

    That’s what I am saying. You would think that she would send Chris a copy of the paperwork she received  or at least some of the correspondence she claims they are continuing with. If I were Chris, I would demand that in order to consider any kind of mediation. But then again, I’m not Chris *g*

  • Ann Lamoy

    Chris-according to this from Ms. Dickerson “We have been assured by the Nassau authorities that this incident is being escalated and are continually corresponding with me.”-have you seen any police reports or any of this correspondence from the Nassau authorities? Because this would go a long way to making her claims more credible. I think if she can send you those and they hold more weight as to making her story fit a lot more than it does now, you should then consider mediating.

    If she can’t send you these documents, I vote stay away because it become a big case of she said/they said and frankly, her story stinks a lot more than theirs does.

  • Michael__K

    we don’t have any corroboration from an unbiased third party

    That didn’t stop the commenters I refer to above from making bold, unequivocal accusations that the OP’s lied about their flights and tried to hide that Carnival ultimately paid for them.  We can now plainly see from the sequence of the links above that those strong accusations were unfounded.

    One of the few things it appears we can corroborate are the entry requirements for the Bahamas.  As @IslandGirl4500:disqus astutely points out, and as appears to be supported by official sources (, an onward ticket is required for entry.  Which very likely means that the cruise line was legally responsible for the passenger’s onward/return transportation.  Which would completely support the OP’s account and put to shame the cruise line’s claim that they covered this “in the interest of exceptional customer care”


    she needs to take it up with the cruise line-possibly in small claims court.

    That would probably cost the OP’s more than they stand to gain, because Carnival can only be sued in Miami, FL — even for small claims:

    So if you sincerely want 3rd party verification (or refutation), I would think you would be in favor of *someone* doing some investigative reporting.  I doubt many of the commenters here would be satisfied with (for example) a copy of a police report produced by the OP’s themselves.

  • Caitlin Fitzsimmons

    As it stands, I don’t think you can mediate. If you get evidence or verification from the authorities in Nassau then I think you can, and should. 

    She probably was abusive – but then again they probably did mock her too. No one comes out well here. 

  • $16635417

    Why? Based on the facts presented in the original post I stand by my comments, which Chris solicited BTW.

    The articles you reference were posted later. Please apologize to Lindabator, John Baker and me for calling us out.

  • emanon256

    Interesting that the story on this website starts the same, but also has a different ending.  Now three different stories from the OP.

  • JT

    So even though you misunderstood the facts, you still stand by your comments.  What a big man you are! 

    FYI, you don’t deserve an apology until you issue one first. 

  • john4868

    Like Mikegun I ask why? The burden of proof is on the OP to prove what she says occured really did not on Carnival to prove that it didn’t occur (which is virtually impossible).

    Again … Carnival has had one story all along. Their actions are consistent with that story. Her story changes continuously. She brings up new “facts” every time Carnival presents evidence (as opposed to opinions like she does) that her statements are factually incorrect. Next thing you know, she will decide that the tooth fairy stole her wallet and returned it. When Carnival can’t prove that that didn’t happen, she’ll point out that it proves she was right all along.

  • Michael__K

    The articles you reference were posted later


    So you prefer to argue that Dec 14 and Dec 15 come after Dec 16 than admit you were wrong?

  • a1b2c3d4e5f6

    I have been a friend of the Dickerson’s for over six years, and I can attest to their honesty as well as to the fact that they both treat people with respect and do not use vulgar language.  In addition to knowing them on a personal basis, I have directly reported to Ms. Dickerson in a working relationship for two years and I have repeatedly entrusted her son with the care of my children when I’ve needed a babysitter.  I cannot stress enough what an honest and fair manager she has been, and what a wonderful influence her son has been on my children.  The character assassinations found on this website are completely unjustified.  Furthermore, I’m certain that if Carnival had any grounds for their actions, they would produce surveillance video of the Dickersons that would back up their claims. The problem for Carnival, though, is that there is no evidence of bad behavior on the part of the Dickerson family because it simply didn’t happen. 

  • Michael__K

    You’re the one issuing very bold accusations that the OPs lied and changed their story (e.g. about return flights).  The  burden of proof is on you to support your bold claims.

    And that’s pretty hard for you to do when it’s clear that the OP’s posted the alleged “changes” to their story online for the entire world to see BEFORE Carnival even offered their side to Chris.

  • $16635417

    I was not wrong. I was using the information provided by Chris. Please show where the original posts indicate Dec. 14, 15 and 16.

    Original post from OP indicated Carnival refused flight assistance.

    Carnival’s response indicated the DID provide flight assistance.

    OP THEN acknowledged they DID receive flights.

    I used the facts presented and formed an opinion…the point of Chris’ column. OP indicated she did not receive flights…but she did. 

    The other pages referenced in the comments are not part of the original facts presented. A simple timeline clarification by the OP or Chris could have put that issue to rest.

  • $16635417

    Please show what facts in the original post I misunderstood?

  • Michael__K

    Please show where the original posts indicate Dec. 14, 15 and 16.

    Do you bother to read what you’re responding to?  

    Read my post above and click on the links. Look closely and you will see the submission timestamps.

  • LOL. 

  • $16635417

    Again…those were not part of the original facts presented by Chris. Please do me a favor and read the original story by Chris and let me know where those facts are.

  • Michael__K

    For all the posters who argue that Carnival has one consistent upstanding story:

    Doesn’t it disturb you that they do not even bother to contest the claim that they aborted a police interview when they kicked the passengers off the ship?  If the passengers were so disruptive, then why wait until that point?  And if they waited until that point, why not wait until the police finished their interview?

    Doesn’t it bother you that Carnival claims they covered the cost of flights in the interest of exceptional customer care?  I’ll defer to any attorneys or travel specialists with subject matter expertise — but it appears based on the entry requirements for the Bahamas (and the OPs story) that Carnival was legally on the hook for the OPs onward transportation.  And they apparently avoided that obligation for several days.  Is that what anyone would honestly describe as “exceptional customer care?”

    Doesn’t it bother you that (based on the link provided by TonyA) a different passenger who completed the SAME CRUISE also reported a stolen wallet and also reported similar “very unproffessional” behavior and tactics by the ship’s security staff?

  • Michael__K

    You stated as fact that “inconvenient truths were omitted for dramatic effect.”

    That claim has been demonstrated to be false: those supposedly  “inconvenient” truths were already published to the world by the OPs.

    You made assumptions, which in retrospect were wrong.  It happens to me once in a blue moon, and when it does I admit it.

  • bc

    Likewise, just because you had a bad situation doesn’t mean Ms. Dickerson did. The old adage “the customer is always right” is complete BS, sometimes the customer is a complete jerk who lies and/or exaggerates to get what they want. In this case, Ms. Dickerson has lied by omission and is trying to get further enriched for something that she herself caused. She may not have been the cause of the money being missing (I wont make a judgement on that) but her actions AFTER that is what caused her to be removed from the ship. Filing a police report and asking for answers from the ship is not what got her kicked off. It was her bad attitude. 

  • $16635417

    They were not presented in Chris’ story, either by Chris or the OP’s statements.

  • Michael__K

    And you’ve amply demonstrated what happens when you fill in the blanks with your prejudices.

  • $16635417



  • JT

    We need to buy mikegun a jump to conclusions mat for X-Mas. 

  • Kevin Mathews

    Wow, JT and Michael__K, Grow Up.  It is a very common occurrence on Chris’ site to formulate opinions based on incomplete stories and/or facts.  I’d be willing to bet that more then 3/4 of the stories that Chris comes across don’t contain all the facts of the case.
    Based solely on the story presented by Chris, mikegun made a perfectly reasonable assumption that stories changed some and things were added to original statements.  I can’t say that until reading some of the responses, that I didn’t assume the same thing.

    It wasn’t until after the Chris’ story came out and those other links were posted, that we could truly see that the OP’s story seems to have remained consistent.  So, while I could appreciate mikegun revising his earlier opinion based on “new” facts, I see no reason what so ever for him to apologize for his earlier opinion based on the facts at hand at that time.
    You guys, JT and Michael__K, on the otherhand, acting like complete jackasses, could learn the value of apologizing.  Under no circumstances is it cool or OK to talk to someone like that.

  • Lindabator

    But she DID contradict herself – she CLEARLY stated they were left stranded and Carnival told them too bad, when in fact, Carnival had already taken care of their flights home.  She lied once, so not too hard to see her lying again.

  • Lindabator

    ACTUALLY – coming from a family of law enforcement professionals, I can make that statement without a second thought.  And this is something police and fire departments have had to deal with for years – some people will do ANYTHING to get what they want, or get their point across, or even just for attention. And it only makes it that much harder when someone has a legitimate claim. 

  • Lindabator

    So if someone thinks that the COMPANy is in the right they MUST work for them???  Seems like the only one prejudiced here is YOU!

  • Lindabator

    If you knew anything about cruising itineraries, or cruise ships in general, that might actually HELP

  • Lindabator

    I have been on MANY – and have seen cases of staff removed and passengers removed.  But very few incidents over the scope of things — do not let bad apples like this one set you off cruising as a whole – great way to see new places you might never otherwise get a chance to see.

  • Lindabator


  • Lindabator

    Don’t waste your time – he’ll just accuse you of working for Carnival — when the question is why is he so hostile to anyone who DARES question this obvious liar.  When she gets caught lying, she still won’t address the issues.  RUN FROM THIS ONE, CHRIS!

  • Lindabator

    Why, because now she’s told a THIRD story?  And the police cannot DEMAND a cruise line pay something for a put off passenger anyway.  They do not have the power to do so, and knowing the reps in the Bahamas as I do, they wouldn’t push too hard with a cruiseline anyway – which is why her story smells to high heaven.  The police barely investigate REAL crimes, why would they get involved and potentially lose the monies they get from Carnival?  You need to open your eyes here, and realize a grifter when you see one.

  • Michael__K

    She lied

    Instead of digging yourself deeper, why don’t you actually show us a quote from the OP’s own words and demonstrate how you disprove it? 

    And while you’re at it please prove to us how you know that Carnival did not in fact wait for 3 days to take care of flights, and please prove to us that Carnival was not obligated under Bahamas immigration law to provide onward transportation for its passengers.

  • Lindabator

    Just a head’s up on this – the cruise sailed from Saturday to Thursday, and this is the itin: 10th – left Jacksonville/11th – day at sea/12th – stopped in Key West/13th – stopped in Nassau, where they were put off the ship.  they would have had the next day at sea before returning to Jacksonville on the 15th.  The fact that the captain decided to put them off at the next port of call (Nassau) tells us a lot.  ALSO – if the clients had been SO upset over everything which happened, why wait to make the police report in Nassau, rather than doing so the day before while still in the US?  Story gets fishier and fishier to me.  Chris – don’t waste your time.

  • Michael__K

    Flatly calling a possible crime victim a liar on the basis of unsupported assumptions is your idea of grown-up behavior?   It’s totally cool and okay with you?

    And pointing out information that shows the accusers were badly mistaken in their zeal is your idea of jack*ss behavior?  That’s not okay and totally uncool?

    Sadly predictable unfortunately, which is exactly why I wasn’t holding my breath.

  • Lindabator

    She said they were left stranded, and only admitted that Carnival had provided flights when confronted by Chris again.  Since they were put off the ship on the 13th, Carnival COULDN’T have waited till the 16th to book them, as even THEY stated they were scheduled to fly home that day.  You posted other links, just wonder if you READ them?

  • Lindabator

    But the locklink only showed the times she entered, and when staff did – she didn’t dispute the number of times SHE entered (so not cloned), just the staff (which that is their job, after all).  That’s why this one smells to me.

  • Michael__K

    The sarcasm flew over your head.  

    Or you think like pauletteb that  anyone who dares to express skepticism about a company’s story really must be a friend or family member of the aggrieved traveler.

  • Kevin Mathews

    Unsupported Assumptions? 
    As the Story is stated above:
    1) She got booted off cruise
    2) Police and Ministry of Tourism got involved
    3) Carnival made arrangements for her travel.

    The main reason for the mistrust is easy.  She sensationalized the story to create bias against Carnival.  Once hit with the fact that Carnival did indeed take care of their travel arrangements back home, she made it sound like she had been trying for days to contact Carnival and it was only after the authorities got involved did they take responsibility.
    Her exact quote: “It was at that point in time that Carnival accepted my calls and arranged for travel back to Nashville.”  That statement makes it sounds like she had tried previously to contact Carnival, but no where previously in the article did she state that.
    Had she put in dates and times and a little more fact then her story would be more believable.  As it stands right now, it’s simply a case of He Said/She Said.

    As far as being a jackass goes, let’s list off your comments that fall into that category:
    1) “So you prefer to argue that Dec 14 and Dec 15 come after Dec 16 than admit you were wrong?” – Instead of actually reading what he wrote about his opinion being about the ORIGINAL ARTICLE, you jump to a smart-ass comment like this
    2) “Do you bother to read what you’re responding to? 
    Read my post above and click on the links. Look closely and you will see the submission timestamps.” – Again, see response to #1.  His opinion was based simply on the facts Chris Presented.  If Chris mis-represented the OP’s story, take it up with him.
    3) “You made assumptions, which in retrospect were wrong.  It happens to me once in a blue moon, and when it does I admit it. ” – This assumes that you are always right and rarely wrong, which in this case, if you bothered to actually read what people write, you’d see that you are off-base in most of your comments.

    So, it’s not necessarily the fact that you pointed out a few facts that were not present in the story to help prove a point, it’s the way you went about it.  The links were helpful in getting the complete story from the OP, but they in no way prove their account of what happened.  It’s still their story against the cruise lines and as a number of people have stated, a simply copy of the Police Report she filed would’ve lent a lot of credence to her story.

  • Michael__K

    She said they were left stranded

    Please quote for us where she uses the word “stranded.”

  • Michael__K

    I would expect any commenters who can flatly call a possible crime victim a liar — with no hard evidence, just “mistrust” — to have thicker skin than you give them credit for.

  • Michael__K

    Again, I invite you to show us how the OP’s postings truly differ.  Using actual quotes, not strawman quotes of your own invention.

    And again, if you have hard evidence that Carnival was legally exempt from providing the onward transportation that appears to be a prerequisite for entry to the Bahamas, please share it with us.

    Do facts matter, or will you continue to support Carnival just as strongly if their claims about providing airfare out of “exceptional customer care” are completely discredited?

    My eyes are open and I’ve made no bold claims as to which side is lying.  

    You might want to open your eyes: thieves exist and supervisors who enable them — sometimes out of blind faith in their colleagues and out of knee-jerk assumptions about grifting accusers that you seem to share — exist as well.

  • Prairie Girl

    You’re not Michael K from Orlando, are you? 

  • Kevin Mathews

    We live in a Country where the accused is supposed to be innocent until proven guilty.  Right now this story is simply a He Said/She Said battle.  By choosing the side of the OP, you are in essence saying that Carnival is lying as well.  How do we know that they aren’t being targeted for some sort of fruitless lawsuit where the OP is playing up the media before filing?

    Responses to the story are opinions.  Without any sort of actual hard evidence in the case, both sides make the assumption the other one is lying…

  • Michael__K

    @google-e5eabf0d11935de7741833b357dae45c:disqus  — The only side I’ve chosen is to call out bullies who’ve made very bold accusations w/o evidence and who’ve made an assumption that proved false.

  • Michael__K

    BTW if I found information that discredited the OP’s or exonerated Carnival I would not hesitate to point it out.

    Have those who made a false assumption shown any ability to adjust their bold opinions in the face of new evidence?

  • Michael__K

    @google-e5eabf0d11935de7741833b357dae45c:disqus : 

    Note also that filing a false police report is a serious crime — usually a felony in the U.S.

    Several commenters have flatly accused the OP’s of this crime (with  zero proof)  and I haven’t seen you pull out the “innocent until proven guilty” card.


    If the OPs were to sue Carnival, that would be in civil court or small claims court, not criminal court. I.e. “innocent until proven guilty” would not even be the standard.

  • jodylax

    I have been subjected to the exact type of behavior by cruise passengers as described by the cruise line. I really doubt her “story” and she should be happy they paid for her and her middle aged son’s flight back to whatever trailer park they came from.

  • dgo76

    This is exactly why I will never travel with Carnival again! Had the same issue on the same ship several years ago do not disturb sign was on the door I was in the shower and the cabin steward just walked in the room.  I complained nicely and it happened again at the end of the cruise I took all gratuites off my final bill and told them this was why.   Sorry Carnival saftey is a big issue with me!

  • 46Shasta19

    She must have been extremely  obnoxious 

  • 1princes

    Being in dispute with the HAL, I CAN believe this. I spoke to a cruise law attorney, and he said he would NEVER take a cruise. We are at their mercy for whatever  they deem inappropriate or not. It’s one big monopoly. At the very least, they paid for their airfare home, as I had to pay for mine, in addition to hotels, and transfer charges to safely arrive home with 2 handicapped men..
         I will NEVER, NEVER cruise again! It took me 15+ cruises to learn my lesson on this last one.     

  • Gigi

    Why didn’t she say the wallet was returned in her first statement? Sketchy.

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