http://www.elliott.org/blog/car-fraud-on-trial/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 03:57:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/blog/car-fraud-on-trial/comment-page-1/#comment-16078 JulieK Wed, 31 Dec 2008 19:37:41 +0000 http://beta.elliott.org/photos/car-fraud-on-trial/#comment-16078 Last year a friend rented a car and then picked me up for a short trip upstate. She said that when she rented the car, it was wet from the car wash, and she hadn't noticed a chip in the windshield. We decided that we should let the rental company know what happened, so I called them on my cell phone. I wrote down the name of the person I spoke with, who said we would not be held responsible for the chip. I realize now that we should have confirmed this with the agent when we returned the car because apparently the person I spoke with did not pass along the details of our conversation. The next thing we knew, my friend got a letter from the rental company (don't remember which one) stating that she owed them for a new windshield. I drafted a strongly worded letter describing what had happened that stating that we were not going to pay for a new windshield. That was the last we heard from them, and we don't rent from that company any more. Now I just need to ask her which one it was so I don't accidentally make a reservation with them! Last year a friend rented a car and then picked me up for a short trip upstate. She said that when she rented the car, it was wet from the car wash, and she hadn’t noticed a chip in the windshield. We decided that we should let the rental company know what happened, so I called them on my cell phone. I wrote down the name of the person I spoke with, who said we would not be held responsible for the chip. I realize now that we should have confirmed this with the agent when we returned the car because apparently the person I spoke with did not pass along the details of our conversation. The next thing we knew, my friend got a letter from the rental company (don’t remember which one) stating that she owed them for a new windshield. I drafted a strongly worded letter describing what had happened that stating that we were not going to pay for a new windshield. That was the last we heard from them, and we don’t rent from that company any more. Now I just need to ask her which one it was so I don’t accidentally make a reservation with them!

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