What can failure teach you about advocacy?

By | November 26th, 2016


You’ve seen a lot of it on this site lately. The last few posts have been “Case Dismissed!” stories where we had no choice but to write them off.

No one likes to fail. You don’t — and I definitely don’t.

Failure continually teaches me new lessons as a consumer advocate. I think it can teach us a lot beyond the initial sting of defeat, beyond even inspiring corrective measures that will prevent a situation from repeating itself. Failure is a great teacher.

You probably expect me to say something about how failure can help you make better decisions the next time you’re at the checkout counter. That’s certainly true, but that’s also well-trodden territory for this site. We talk about failures in order to avoid them in the future.

But what else can it do?

Failure builds character.
Dave Checketts is right: Success builds character; failure reveals it. We know that sometimes we’ll strike out when we’re at bat, but what then? Do we swear, spit and toss the bat away? Or do we tip our hat and walk back into the dugout? I’ve seen a lot of consumers and advocates come through this organization. When the best ones fall flat on their faces, they dust themselves off, say “Thank you,” and move on to the next case. Same thing goes for consumers. Sometimes you win, sometimes you lose. But when you’re unsuccessful, you have a chance to show everyone what you’re made of. What are you made of?

Failure makes you more compassionate
When I fail at something — and believe me, it happens — I develop a sense of empathy for the people who get beaten down by the system every day. I feel for them. That’s what failure does. You truly understand those who haven’t been as successful, because you’re walking in their shoes. An advocate who always succeeds is incapable of understanding that. This is perhaps one of the least understood lessons of failure — the fact that it develops and deepens your compassion for the people who you’re trying to help. Where would we be without empathy?

Related story:   What to do when a company ignores you -- and us

Failure motivates you.
After you don’t succeed, then what? Confucius once said that our greatest glory is not in never failing, but in rising every time we fail. How true. That’s what I love about being denied, about hitting rock bottom. There’s only one place to go: up. For me, that’s the most powerful lesson of all that failure offers. It motivates us to do better the next time, to not fail. Are you allowing failure to motivate you or to defeat you?

So as I look at the thread of failures that we’ve just recounted on this site, I’m grateful. Do I wish we could have fixed them? Of course. But I can’t overlook the silver lining.

Failure is a great teacher. It’s an honor to learn from it. I’m a better advocate because of it.

  • AAGK

    Ideally everyone would find failure as a source of motivation. However, sometimes while we see the lesson, we still feel discouraged or question whether we were ever effective in the 1st place. There’s also a school of thought that so long as certain aspects of life are working well, the rest is just minutiae, like X went wrong at work, at least my kids are healthy. Chris seems to advocate hope and optimism in all our affairs. This is a very inspiring post.

  • David___1

    Ben Franklin said that there are only two absolutes in life: death and taxes. He missed a couple of others. If you don’t ask the answer is always “no”. And you can’t guarantee success, but you can guarantee failure if you don’t try.

    My daughter is 18. I’ve been telling her both these things most of her life. I figured that as a teen it was mostly ignored. But this past spring I said again, to her, that the answer is always no if you don’t ask. She replied “I know. I tell my friends that all the time!”

    Keep up the good work. I’ve used some of what I’ve learned here as well as your company contacts to navigate fixing my own problems.

  • Bill

    I’ve coached my daughter’s basketball and soccer teams for about 5 years … I’ve always told all the players, regardless of their respective skill level, that the only basket/goal you are guaranteed not to score is the one that you didn’t try. So, get out there, shoot on goal or for the basket at every opportunity as you can’t score if you don’t try.

  • Tricia K

    When my kids were younger I listened to a series of parenting tapes (I wish I could remember the author), but his theory was that parents who were interested in raising good, successful children had to be willing to let them fail, and that those failures were a chance for the child to get it right the next time. I remember him saying that “you want them to fail.” So you can guide them through the recovery if needed. And while my father used the expression “it builds character” as code for crappy experience, I do think our finer moments come from failure, or at least what seemed like it at the time.

  • Stephen0118

    One of my favorite songs is by Toby Mac and it’s called Get Back Up. A part of the lyrics I use for my email signature: “You may be knocked down but not out forever.” It applies to what you do, Chris. Thanks for doing what you do,

  • Don Spilky

    My mantra is: Fail often, fail fast and fail forward. Don’t be afraid to take risks, recognize when it doesn’t work out and learn from your experience.

We want your feedback. Your opinion is important to us. Here's how you can share your thoughts:
  • Send us a letter to the editor. We'll publish your most thoughtful missives in our daily newsletter or in an upcoming post.
  • Leave a message on one of our social networks. We have an active Facebook page, a LinkedIn presence and a Twitter account. Every story on this site is posted on those channels. The conversation ranges from completely unmoderated (Twitter) to moderated (Facebook and LinkedIn).
  • Post a question to our help forums or ask our advocates for a hand through our assistance intake form. Please note that our help forum is not a place for debate. It's there primarily to assist readers with a consumer problem.
  • If you have a news tip or want to report an error or omission, you can email the site publisher directly. You may also contact the post's author directly. Contact information is in the author tagline.