Comments on: ‘C’ is for car rental company: headmaster J.D. punishes auto firms http://www.elliott.org/blog/c-is-for-car-rental-company-headmaster-jd-punishes-auto-firms/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jesper Spannow http://www.elliott.org/blog/c-is-for-car-rental-company-headmaster-jd-punishes-auto-firms/comment-page-1/#comment-36970 Jesper Spannow Sun, 04 Apr 2010 02:43:12 +0000 http://www.elliott.org/blog/c-is-for-car-rental-company-headmaster-jd-punishes-auto-firms/#comment-36970 Fake car rental company and homepage. Be aware of Honk USA at www.honkcarrental.com and www.bostanairportcarrental.net and other similar pages. They are fake and you will be cheated if you reserve a car trough these pages. Unfortunately I payed in advance and was cheated. I tried to contact he company b email and was first directed to National car rental. Then to Thrifty. Non of these companies had ever heard of Honk USA. The phone number for Honk USA was a dead end answering machine. Beware!!! Fake car rental company and homepage. Be aware of Honk USA at http://www.honkcarrental.com and http://www.bostanairportcarrental.net and other similar pages. They are fake and you will be cheated if you reserve a car trough these pages. Unfortunately I payed in advance and was cheated. I tried to contact he company b email and was first directed to National car rental. Then to Thrifty. Non of these companies had ever heard of Honk USA. The phone number for Honk USA was a dead end answering machine. Beware!!!

]]> By: Stephen Paliska http://www.elliott.org/blog/c-is-for-car-rental-company-headmaster-jd-punishes-auto-firms/comment-page-1/#comment-6328 Stephen Paliska Tue, 20 Nov 2007 19:55:04 +0000 http://www.elliott.org/blog/c-is-for-car-rental-company-headmaster-jd-punishes-auto-firms/#comment-6328 About a month ago I attended an off site class reunion in Kansas City. A vehicle was not required until Sunday and the hotel in which we stayed has a Hertz off airport office at the hotel. I had not rented from Hertz in years since I gravitated to Budget and National because of the Emerald Isle and a similar, choose your own vehicle, at Budget. One of the reasons was the local classmates told me the airport taxes on rental vehicles from the Airport is over 50% of the rental cost, off airport rentals have a much lower tax. Hertz provided me with a Trailblazer SUV (I both own and rent SUVs because of the safety issue should a wreck occur) whixh was in excellent condition and the counter lady could not have been nicer. Visited spouse's relatives in Oklahoma and left Thursday from MCI for SNA. Turned the vehicle in at the airport for a charge of aproximately $250. thus saving about $125 on the rental. Almost decided to switch back to Hertz and the JD Powers survey clinched the decision. About a month ago I attended an off site class reunion in Kansas City. A vehicle was not required until Sunday and the hotel in which we stayed has a Hertz off
airport office at the hotel. I had not rented from Hertz in years since I gravitated to Budget and National because of the Emerald Isle and a similar, choose your own vehicle, at Budget.
One of the reasons was the local classmates told me the airport taxes on rental vehicles from the Airport is over 50% of the rental cost, off airport rentals have a much lower tax. Hertz provided me with a Trailblazer SUV (I both own and rent SUVs because of the safety issue should a wreck occur) whixh was in excellent condition and the counter lady could not have been nicer. Visited spouse’s relatives in Oklahoma and left Thursday from MCI for SNA. Turned the vehicle in at the airport for a charge of aproximately $250. thus saving about $125 on the rental. Almost decided to switch back to Hertz and the JD Powers survey clinched the decision.

]]> By: L M http://www.elliott.org/blog/c-is-for-car-rental-company-headmaster-jd-punishes-auto-firms/comment-page-1/#comment-6251 L M Fri, 16 Nov 2007 17:23:43 +0000 http://www.elliott.org/blog/c-is-for-car-rental-company-headmaster-jd-punishes-auto-firms/#comment-6251 I rented a car with Budget in Laguardia, NY for three days for a rate of $65 a day. As a newbie mistake I changed the delivery to another place at about 20 miles from the original destination. That little change cost me $500. The change was not pure lazyness and I called the company trying to find a way that worked for everybody. The only thing that came up from those conversations was that I expended another $70 in long distance calls from the hotel. All what I got was frustration and the feeling that the word service doesn't exist in their vocabulaty. I don't think this is something that we should endure as the new "bed bugs" of travelling. We deserve a better service and our personal needs to be taken care of. We deserve car rental companies to go the extra mile for us. We shouldn't accept less than that. I rented a car with Budget in Laguardia, NY for three days for a rate of $65 a day. As a newbie mistake I changed the delivery to another place at about 20 miles from the original destination. That little change cost me $500.

The change was not pure lazyness and I called the company trying to find a way that worked for everybody. The only thing that came up from those conversations was that I expended another $70 in long distance calls from the hotel. All what I got was frustration and the feeling that the word service doesn’t exist in their vocabulaty.

I don’t think this is something that we should endure as the new “bed bugs” of travelling. We deserve a better service and our personal needs to be taken care of. We deserve car rental companies to go the extra mile for us. We shouldn’t accept less than that.

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