Comments on: British Airways does it again

By: brian from nodebtworldtravel.com

brian from nodebtworldtravel.com — Sun, 11 Oct 2009 20:15:10 +0000

Is there a central, frequently updated contact list at airlines that fliers can refer to when their needs are not being met?

I’m not talking about the standard customer support, but the bigwigs who can actually make something happen if you have a legitimate complaint that has not received satisfaction.

By: Travel News and Stories for 10/09/2009 : Kathika Travel Website

Travel News and Stories for 10/09/2009 : Kathika Travel Website — Fri, 09 Oct 2009 16:29:09 +0000

[...] British Airways does it again British Airways can’t seem to stay out of the news this week. First, there was its fat-finger fare fiasco — still unresolved at this hour as many passengers wait to hear how they’ll be compensated. And just yesterday, I received word about a resolution on another case involving the airline. http://www.elliott.org [...]

By: Ronda

Ronda — Fri, 09 Oct 2009 01:54:43 +0000

The government need to work on making laws so that airline contracts are less vague.

By: Anonymous

Anonymous — Thu, 08 Oct 2009 17:36:08 +0000

Not defending BA, but had the American flights for the day all left (or been closed/full) by the time the 9 pm flight was cancelled? Were there any earlier American flights the next day? I don’t know the schedules but perhaps that 5pm the next day flight on American WAS the next available flight on BA or AA. If that was the case, then even if they had put her on that flight while she was still waiting at the airport she still would’ve missed the graduation (of course that brings up the the issue of BA not looking at other airlines, or reroutes through other cities which might have gotten there on time).

No matter what though it’s not good that whether or not you get offered another airline is based on how well you know the airline’s contract.

By: Phil

Phil — Thu, 08 Oct 2009 16:43:04 +0000

Would not fly BA under any circumstances, would rather walk.

By: David Z

David Z — Thu, 08 Oct 2009 14:15:44 +0000

Not a lawyer, but regarding 9b1 and 9b2: who exactly decides them? And note the portion before that said “may” rather than “will” or “should” or whatever word you prefer.

When that person told Ms. Ostrofsky they didn’t have “a reciprocal agreement with another airline that flew to London”, I wonder if that person meant they didn’t have one that readily flew into London that time or that person didn’t really know? BA’s site indicated they do have an agreement with American Airlines.

By: Kathyj

Kathyj — Thu, 08 Oct 2009 13:49:11 +0000

She missed her son’s graduation in England (I presume) and a $250 credit toward future BA travel is supposed to be adequate compensation for that? After they lied to her about their ability to get her there on time?

I am quite glad I will not be depending on BA to get me to my son’s college graduation next May!

By: Joe Farrell

Joe Farrell — Thu, 08 Oct 2009 12:52:53 +0000

The only solution for all of these problems is that the government needs to station a lawyer in every terminal so they can read and enforce the the contracts of carriage and provide legal representation to passengers. This will soak up all of the excess lawyers out there – and make it easier for the passengers to enforce their rights . . . its ok, you can use stimulus money.

By: Wayne Dayton

Wayne Dayton — Thu, 08 Oct 2009 12:31:31 +0000

Nothing like the big British cry babies at BA (and their equally mamby-pamby toadies at AA in DFW) weeping for OneWorld TATL anti-trust immunity…and then when it is convenient for them try to say that they can’t/won’t/do not want to be bothered with interchanging and helping pax. This proves, once more, that all of the alliances — OneWorld/SkyTeam/Star Alliance — are anti-consumer with fictional benefits to travelers.