Comments on: Bad airline service? Try complaining to the Better Business Bureau http://www.elliott.org/blog/bad-airline-service-try-complaining-to-the-better-business-bureau/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: benmar http://www.elliott.org/blog/bad-airline-service-try-complaining-to-the-better-business-bureau/comment-page-1/#comment-72310 benmar Thu, 16 Jun 2011 22:15:00 +0000 http://www.elliott.org/?p=6098#comment-72310 I was thinking that was a good possibility, considering all the "members" named in this article had good scores. None of the non members here have an "A+". I fly Continental almost exclusively because they take such good care of their customers. An "unsatisfactory" rating seems very strange to me. I was thinking that was a good possibility, considering all the “members” named in this article had good scores. None of the non members here have an “A+”. I fly Continental almost exclusively because they take such good care of their customers. An “unsatisfactory” rating seems very strange to me.

]]> By: Carver http://www.elliott.org/blog/bad-airline-service-try-complaining-to-the-better-business-bureau/comment-page-1/#comment-18478 Carver Sun, 29 Mar 2009 17:31:03 +0000 http://www.elliott.org/?p=6098#comment-18478 @Geoff The AG office is only interested in criminal wrongdoings and in particular fraud. Particularly as this case involves mostly miles, the AG's office wouldn't take it. @Geoff

The AG office is only interested in criminal wrongdoings and in particular fraud. Particularly as this case involves mostly miles, the AG’s office wouldn’t take it.

]]> By: Karen Berger http://www.elliott.org/blog/bad-airline-service-try-complaining-to-the-better-business-bureau/comment-page-1/#comment-18467 Karen Berger Sat, 28 Mar 2009 21:09:44 +0000 http://www.elliott.org/?p=6098#comment-18467 I am delighted that your reader received a just compensation from Delta after contacting the BBB. However, there are articles in the Hartford Courant about the CT Attorney General investigating the possible connection of membership in BBB and higher ratings. I am delighted that your reader received a just compensation from Delta after
contacting the BBB. However, there are articles in the Hartford Courant about
the CT Attorney General investigating the possible connection of membership
in BBB and higher ratings.

]]> By: Geoff http://www.elliott.org/blog/bad-airline-service-try-complaining-to-the-better-business-bureau/comment-page-1/#comment-18383 Geoff Tue, 24 Mar 2009 16:21:52 +0000 http://www.elliott.org/?p=6098#comment-18383 File the complaint with the state attorney general.....fireworks! File the complaint with the state attorney general…..fireworks!

]]> By: Carver http://www.elliott.org/blog/bad-airline-service-try-complaining-to-the-better-business-bureau/comment-page-1/#comment-18279 Carver Fri, 20 Mar 2009 20:45:14 +0000 http://www.elliott.org/?p=6098#comment-18279 I have to admit being surprised. My experience is that the BBB works best for local businesses, less so for national ones. I have to admit being surprised. My experience is that the BBB works best for local businesses, less so for national ones.

]]> By: Jennifer Singh http://www.elliott.org/blog/bad-airline-service-try-complaining-to-the-better-business-bureau/comment-page-1/#comment-18269 Jennifer Singh Fri, 20 Mar 2009 15:24:27 +0000 http://www.elliott.org/?p=6098#comment-18269 This is an avenue of complaint I had never considered. Thanks! This is an avenue of complaint I had never considered. Thanks!

]]> By: Bruce InCharlotte http://www.elliott.org/blog/bad-airline-service-try-complaining-to-the-better-business-bureau/comment-page-1/#comment-18267 Bruce InCharlotte Fri, 20 Mar 2009 14:48:32 +0000 http://www.elliott.org/?p=6098#comment-18267 US Airways is not a member and has a "D" rating. http://central-northern-western-arizona.bbb.org/WWWRoot/Report.aspx?site=30&bbb=1126&firm=717 US Airways is not a member and has a “D” rating. http://central-northern-western-arizona.bbb.org/WWWRoot/Report.aspx?site=30&bbb=1126&firm=717

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