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	<title>Comments on: Are online travel agencies quoting higher rates because of your Web cookies?</title>
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	<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/</link>
	<description>Consumer advocate Christopher Elliott&#039;s site.</description>
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		<title>By: Travel News &#8211; US Airways 1549 Animation, Revenge of the Whales, Man De-Planes&#8230; Early, The Cost of Cookies &#124; The Amateur Traveler Travel Podcast - best places to travel</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-39848</link>
		<dc:creator>Travel News &#8211; US Airways 1549 Animation, Revenge of the Whales, Man De-Planes&#8230; Early, The Cost of Cookies &#124; The Amateur Traveler Travel Podcast - best places to travel</dc:creator>
		<pubDate>Tue, 18 May 2010 17:38:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-39848</guid>
		<description>[...] 87 passengers.Chris Elliott had a great article about how your browser might be costing you money.Are online travel agencies quoting higher rates because of your Web cookies?Are online travel agencies quoting higher prices because of your personal information? It’s been [...]</description>
		<content:encoded><![CDATA[<p>[...] 87 passengers.Chris Elliott had a great article about how your browser might be costing you money.Are online travel agencies quoting higher rates because of your Web cookies?Are online travel agencies quoting higher prices because of your personal information? It’s been [...]</p>
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		<title>By: john doe</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-34589</link>
		<dc:creator>john doe</dc:creator>
		<pubDate>Wed, 24 Feb 2010 20:01:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-34589</guid>
		<description>I had the exact same issue today across 3 browsers (a higher price on a browser I&#039;d been using to do comparison shopping which persisted even after clearing the cookies and a cheaper rate on each of the other two browsers on my computer).   Unless my cookies didn&#039;t really clear, it implies that Hotwire is raising the price for frequent searchers (I&#039;d been checking the prices for weeks) and using IP address, browser type, and search dates in their matching algorithm.</description>
		<content:encoded><![CDATA[<p>I had the exact same issue today across 3 browsers (a higher price on a browser I&#8217;d been using to do comparison shopping which persisted even after clearing the cookies and a cheaper rate on each of the other two browsers on my computer).   Unless my cookies didn&#8217;t really clear, it implies that Hotwire is raising the price for frequent searchers (I&#8217;d been checking the prices for weeks) and using IP address, browser type, and search dates in their matching algorithm.</p>
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		<title>By: tripso.com &#124; Dot bomb! How to handle online travel purchases gone bad</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-19602</link>
		<dc:creator>tripso.com &#124; Dot bomb! How to handle online travel purchases gone bad</dc:creator>
		<pubDate>Thu, 21 May 2009 00:47:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-19602</guid>
		<description>[...] leveraging technology to squeeze every last dollar from travelers. Customers contend that Web sites use so-called “cookies” (the crumbs of information you leave behind when you visit a site) to control virtually every [...]</description>
		<content:encoded><![CDATA[<p>[...] leveraging technology to squeeze every last dollar from travelers. Customers contend that Web sites use so-called “cookies” (the crumbs of information you leave behind when you visit a site) to control virtually every [...]</p>
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		<title>By: envie</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-19029</link>
		<dc:creator>envie</dc:creator>
		<pubDate>Sun, 26 Apr 2009 23:32:30 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-19029</guid>
		<description>why do you keep looking over and over again anyway? i sorta don&#039;t get the whole debate.</description>
		<content:encoded><![CDATA[<p>why do you keep looking over and over again anyway? i sorta don&#8217;t get the whole debate.</p>
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		<title>By: Travel News - US Airways 1549 Animation, Revenge of the Whales, Man De-Planes… Early, The Cost of Cookies &#124; Global Visionent Travel Guides</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-18286</link>
		<dc:creator>Travel News - US Airways 1549 Animation, Revenge of the Whales, Man De-Planes… Early, The Cost of Cookies &#124; Global Visionent Travel Guides</dc:creator>
		<pubDate>Sat, 21 Mar 2009 07:16:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-18286</guid>
		<description>[...] Are online travel agencies quoting higher rates because of your Web cookies? Are online travel agencies quoting higher prices because of your personal information? It’s been difficult to prove that Web “cookies” were being used in that way. Until now, maybe. [...]</description>
		<content:encoded><![CDATA[<p>[...] Are online travel agencies quoting higher rates because of your Web cookies? Are online travel agencies quoting higher prices because of your personal information? It’s been difficult to prove that Web “cookies” were being used in that way. Until now, maybe. [...]</p>
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		<title>By: Mark</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-18007</link>
		<dc:creator>Mark</dc:creator>
		<pubDate>Wed, 11 Mar 2009 06:25:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-18007</guid>
		<description>I noticed that the price may vary according to country of residence. If you book car rentals online direct from the company website, there is often a check box  and they attempt to justify it as some type of insurance matter. But I think it is gero-targeting. It may be reading this from a cookie.

I get really irate with discount airlines in Australia, after selecting a good fare, choosing the flight, and submitting all the passenger and payment details they want, the website tells me the fare is no longer available and I should choose one for $20 more. This has happened more than once even when I really hurry with making the booking. I suspect airlines play with people, using cookies perhaps, to expect people to pay more since theve spent all that time finding the right flight.</description>
		<content:encoded><![CDATA[<p>I noticed that the price may vary according to country of residence. If you book car rentals online direct from the company website, there is often a check box  and they attempt to justify it as some type of insurance matter. But I think it is gero-targeting. It may be reading this from a cookie.</p>
<p>I get really irate with discount airlines in Australia, after selecting a good fare, choosing the flight, and submitting all the passenger and payment details they want, the website tells me the fare is no longer available and I should choose one for $20 more. This has happened more than once even when I really hurry with making the booking. I suspect airlines play with people, using cookies perhaps, to expect people to pay more since theve spent all that time finding the right flight.</p>
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		<title>By: David Z</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-17900</link>
		<dc:creator>David Z</dc:creator>
		<pubDate>Fri, 06 Mar 2009 05:15:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-17900</guid>
		<description>&lt;blockquote&gt;Or they may want to discourage price shoppers (people who log onto Hotwire to get a quote, and then hop over to Expedia or Travelocity to compare prices, and then try to book the Hotwire deal when they find Expedia or Travelocity’s prices were higher).&lt;/blockquote&gt;

Heh, good luck with that.</description>
		<content:encoded><![CDATA[<blockquote><p>Or they may want to discourage price shoppers (people who log onto Hotwire to get a quote, and then hop over to Expedia or Travelocity to compare prices, and then try to book the Hotwire deal when they find Expedia or Travelocity’s prices were higher).</p></blockquote>
<p>Heh, good luck with that.</p>
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		<title>By: The Good Doctor</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-17887</link>
		<dc:creator>The Good Doctor</dc:creator>
		<pubDate>Thu, 05 Mar 2009 16:22:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-17887</guid>
		<description>Or they may want to discourage price shoppers (people who log onto Hotwire to get a quote, and then hop over to Expedia or Travelocity to compare prices, and then try to book the Hotwire deal when they find Expedia or Travelocity&#039;s prices were higher).</description>
		<content:encoded><![CDATA[<p>Or they may want to discourage price shoppers (people who log onto Hotwire to get a quote, and then hop over to Expedia or Travelocity to compare prices, and then try to book the Hotwire deal when they find Expedia or Travelocity&#8217;s prices were higher).</p>
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		<title>By: Carver</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-17738</link>
		<dc:creator>Carver</dc:creator>
		<pubDate>Fri, 27 Feb 2009 09:49:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-17738</guid>
		<description>Another thing that happens with me when booking is that I have certain preferences which are automatically loaded as part of my account.  For example, my hotel preference is a king, non-smoking room.  When logged in, my preferred sites will ignore all other rooms.  However, when I am not logged in and my preferrence not loaded, I see all sorts of cheap rates for twin beds, queen beds, smoking rooms.  However, since none of these room conform to my requests, they are ignored when I log in, resulting in higher prices being displayed.

Same with car rentals.  When I used to use Yahoo to rent cars, my profile included numbers for Hertz, Budget, and Alamo.  as a result, those companies rates topped the list, regardless of whether they were the cheapest of not.  When I logged out, I would get the list in a different order.  Also, like with Starwood, my frequent renter rate would dominate, even if a cheaper rate was available.  The reason was that my rate might have perks, or required for requalification of elite status, etc.</description>
		<content:encoded><![CDATA[<p>Another thing that happens with me when booking is that I have certain preferences which are automatically loaded as part of my account.  For example, my hotel preference is a king, non-smoking room.  When logged in, my preferred sites will ignore all other rooms.  However, when I am not logged in and my preferrence not loaded, I see all sorts of cheap rates for twin beds, queen beds, smoking rooms.  However, since none of these room conform to my requests, they are ignored when I log in, resulting in higher prices being displayed.</p>
<p>Same with car rentals.  When I used to use Yahoo to rent cars, my profile included numbers for Hertz, Budget, and Alamo.  as a result, those companies rates topped the list, regardless of whether they were the cheapest of not.  When I logged out, I would get the list in a different order.  Also, like with Starwood, my frequent renter rate would dominate, even if a cheaper rate was available.  The reason was that my rate might have perks, or required for requalification of elite status, etc.</p>
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		<title>By: David Z</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-17734</link>
		<dc:creator>David Z</dc:creator>
		<pubDate>Thu, 26 Feb 2009 23:51:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-17734</guid>
		<description>&lt;blockquote&gt;He called Hotwire to ask why being logged in would result in a higher price&lt;/blockquote&gt;

I had something like that happen to me a few times, this time for a flight.

What happened was I searched for a flight, then saved a record in my account with an airline or travel agency if I couldn&#039;t book it on the spot. The price went up by the time I get around to it.

After seeing this occurring a few more times, I decided to test it. I searched for the same flight I originally saved a record of, but &lt;b&gt;didn&#039;t&lt;/b&gt; save it anew. 

The price didn&#039;t go up even after I finally booked it. I deleted the saved but unpaid record.

Unfortunately subsequent testing didn&#039;t show any consistency. But a few things I learned since then is just take note of the trip if I really can&#039;t book it there and then, and &lt;b&gt;not&lt;/b&gt; expect its price to remain that way by the time I get to it.</description>
		<content:encoded><![CDATA[<blockquote><p>He called Hotwire to ask why being logged in would result in a higher price</p></blockquote>
<p>I had something like that happen to me a few times, this time for a flight.</p>
<p>What happened was I searched for a flight, then saved a record in my account with an airline or travel agency if I couldn&#8217;t book it on the spot. The price went up by the time I get around to it.</p>
<p>After seeing this occurring a few more times, I decided to test it. I searched for the same flight I originally saved a record of, but <b>didn&#8217;t</b> save it anew. </p>
<p>The price didn&#8217;t go up even after I finally booked it. I deleted the saved but unpaid record.</p>
<p>Unfortunately subsequent testing didn&#8217;t show any consistency. But a few things I learned since then is just take note of the trip if I really can&#8217;t book it there and then, and <b>not</b> expect its price to remain that way by the time I get to it.</p>
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		<title>By: Irv</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-17732</link>
		<dc:creator>Irv</dc:creator>
		<pubDate>Thu, 26 Feb 2009 23:22:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-17732</guid>
		<description>A really interesting question, and I hope you figure it out. Geo-targeting is definitely a possible reason for the discrepency -- sites are getting more savvy about tracking cookies geographically, which is why geo-targeted ads are becoming more and more prevalent. But to pinpoint by zip-code and not just by city--that&#039;s pretty specific, and would require lots of extra data about median income, etc to be synced up with the system. I think a problem with their algorithm is more likely the guilty culprit, as Carver mentioned. If you figure it out, but sure and post!</description>
		<content:encoded><![CDATA[<p>A really interesting question, and I hope you figure it out. Geo-targeting is definitely a possible reason for the discrepency &#8212; sites are getting more savvy about tracking cookies geographically, which is why geo-targeted ads are becoming more and more prevalent. But to pinpoint by zip-code and not just by city&#8211;that&#8217;s pretty specific, and would require lots of extra data about median income, etc to be synced up with the system. I think a problem with their algorithm is more likely the guilty culprit, as Carver mentioned. If you figure it out, but sure and post!</p>
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		<title>By: Aaron</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-17726</link>
		<dc:creator>Aaron</dc:creator>
		<pubDate>Thu, 26 Feb 2009 19:49:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-17726</guid>
		<description>Cookies are a good target, but the problem may also be geo-location.

Geo-location is the (inexact) science of determining where a computer physically is located based on its IP address.

Hotwire may have determined that one ZIP code is more likely to be affluent or business-oriented, and therefore gets a higher-rate than another ZIP code, which may be lower-income or more likely to be vacation travelers.</description>
		<content:encoded><![CDATA[<p>Cookies are a good target, but the problem may also be geo-location.</p>
<p>Geo-location is the (inexact) science of determining where a computer physically is located based on its IP address.</p>
<p>Hotwire may have determined that one ZIP code is more likely to be affluent or business-oriented, and therefore gets a higher-rate than another ZIP code, which may be lower-income or more likely to be vacation travelers.</p>
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		<title>By: Carol Margolis</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-17724</link>
		<dc:creator>Carol Margolis</dc:creator>
		<pubDate>Thu, 26 Feb 2009 19:41:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-17724</guid>
		<description>I experienced higher rates last week on a cruise line&#039;s website after getting a quote on a cruise. I opened up a different browser, went to the same site to book the same cruise and the price was back to the original price I was given.
I&#039;ve experienced the same thing on airline websites.  Delete cookies or use a different browser -- always!</description>
		<content:encoded><![CDATA[<p>I experienced higher rates last week on a cruise line&#8217;s website after getting a quote on a cruise. I opened up a different browser, went to the same site to book the same cruise and the price was back to the original price I was given.<br />
I&#8217;ve experienced the same thing on airline websites.  Delete cookies or use a different browser &#8212; always!</p>
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		<title>By: The man who notices things</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-17723</link>
		<dc:creator>The man who notices things</dc:creator>
		<pubDate>Thu, 26 Feb 2009 19:36:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-17723</guid>
		<description>one would think that they would offer the highest price first and if you did not bite, then lower the price on subsequent trips - but I supposed the logic is that you looked here - then looked elsewhere - then came back because this price was lower so you will pay more - good logic .  . . if I am not doing business with you now - then showing me a higher price will not get me to do business with you later - 

just a crazy thought. . . .</description>
		<content:encoded><![CDATA[<p>one would think that they would offer the highest price first and if you did not bite, then lower the price on subsequent trips &#8211; but I supposed the logic is that you looked here &#8211; then looked elsewhere &#8211; then came back because this price was lower so you will pay more &#8211; good logic .  . . if I am not doing business with you now &#8211; then showing me a higher price will not get me to do business with you later &#8211; </p>
<p>just a crazy thought. . . .</p>
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		<title>By: Adele</title>
		<link>http://www.elliott.org/blog/are-online-travel-agencies-quoting-higher-rates-because-of-your-web-cookies/comment-page-1/#comment-17722</link>
		<dc:creator>Adele</dc:creator>
		<pubDate>Thu, 26 Feb 2009 19:06:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5893#comment-17722</guid>
		<description>Although this doesn&#039;t apply in a rental car situation, consider the following scenario regarding flight reservations.  You plan a trip with your spouse, but check the airline ticket prices using default values (1 traveler).  You get quoted price X.   &quot;Great price,&quot; you think, so you redo everything, but change 1 traveler to 2, in anticipation of booking the reservation for both of you.  Suddenly, the price is much higher/ticket.  Frustrated, you think, &quot;They just changed the price on me.&quot;  So you do the search again using default numbers, and the cheaper fare is still there.  

What happened?  The airline has exactly 1 seat left at the cheaper fare, but the software won&#039;t allow you to book two tickets using the same reservation, one at the cheaper fare, one at the more expensive fare.  Naturally, if there is still one cheap ticket left, you&#039;d like to have it.  The only way I&#039;ve found to make it work is to just book two reservations.  So it&#039;s always a good idea when buying airline tickets on line to run the search first looking for only one ticket.  You may be able to save significant money by snagging that last cheap seat.</description>
		<content:encoded><![CDATA[<p>Although this doesn&#8217;t apply in a rental car situation, consider the following scenario regarding flight reservations.  You plan a trip with your spouse, but check the airline ticket prices using default values (1 traveler).  You get quoted price X.   &#8220;Great price,&#8221; you think, so you redo everything, but change 1 traveler to 2, in anticipation of booking the reservation for both of you.  Suddenly, the price is much higher/ticket.  Frustrated, you think, &#8220;They just changed the price on me.&#8221;  So you do the search again using default numbers, and the cheaper fare is still there.  </p>
<p>What happened?  The airline has exactly 1 seat left at the cheaper fare, but the software won&#8217;t allow you to book two tickets using the same reservation, one at the cheaper fare, one at the more expensive fare.  Naturally, if there is still one cheap ticket left, you&#8217;d like to have it.  The only way I&#8217;ve found to make it work is to just book two reservations.  So it&#8217;s always a good idea when buying airline tickets on line to run the search first looking for only one ticket.  You may be able to save significant money by snagging that last cheap seat.</p>
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