Comments on: Are car rental companies double dipping on damage claims?

By: Anonymous

Anonymous — Wed, 25 Jan 2012 02:06:00 +0000

I received a claim from my rental car company for damage that I know did not happen when I had the vehicle. I was not notified when I returned the vehicle but only received a letter a month later. Is there a specific time rental companies need to bring damage to your attention and document it or – as it seems here – can they just assign damage at will to any of the customers that had the car that day?

By: Dipankar Ganguly

Dipankar Ganguly — Tue, 17 Jan 2012 04:03:00 +0000

Enterprise at Philly airport did the same
with me. When we rented the car, we walked thru all the side but who the hell
will think about the roof of the car. When we went to return it at the airport
return one tall guy pointed out that and later they sent me a bill of $500 for
a tiny little almost invisible scratch on the roof of the car. Now I want your
suggestion to how we can defy by not paying the amount.

By: Anonymous

Anonymous — Mon, 16 Jan 2012 14:46:00 +0000

DO NOT RENT ANY VEHICLE FROM DOLLAR RENT A CAR, THEY ARE CROOKS. When they ask if you want insurance and you say no you already bought it, they try tyo slide it in anyway and rush you through the sign-in process. when you return the car you find that a 465.00 charge has become 798.00. when you call to complain, they simply say “we don’t know what conversation you had with the desk clerk but you signed it so we refuse to do anything. If you ask for their legal department, they give you a p.o. box number

By: former enterprise customer

former enterprise customer — Thu, 01 Dec 2011 22:48:00 +0000

Also hit by Enterprise for $275 for 3 small dents in roof that weren’t obvious in the dark garage where I inspected the car but were obvious in the extremely well lit area where I returned. There had been no hail in the area, so it had to be previous damage.

By: Awallace95

Awallace95 — Tue, 08 Nov 2011 16:47:00 +0000

Just returned from a trip to Germany and found that Avis in Frankfurt is doing the same to us. I can’t prove it, yet, but am in the process of disputing it. We didn’t do ANY damage to the car and the ‘damage’ on the car were surface scratches. However, we were given a bill for $1,860.40 USD and said we had purchased insurance, but it only covered $1,168.07. This is the condensed version. I’m just not sure how we will get our money back that they have already charged our account.

By: Isabella james

Isabella james — Mon, 31 Oct 2011 09:21:00 +0000

what is the total price of minivan from 02/25/2010 5PM to 02/28/2010 5PM?http://dealsmonkey.com/Dollar_Rent-a-Car,__Coupons_Deals.html

By: Anne

Anne — Fri, 14 Oct 2011 05:25:00 +0000

I rented a car from Dollar Rent a car, associate of Thrifty, and my story was
exactly the same as Cynthia. when I collected the car from the airport, I did not see any damage. When I arrived home, I noticed a dent and immediately phoned the customer service agent notifying them about the dented spot. The lady on the phone said “No problem, I will take note of the dented spot.” I then asked her that I would like to return the car and exchange for another one, she mentioned that I needn’t have to, and can continue my journey, and that she will take note of the complaints.

When I return the car, I courteously informed the checker and went to pay up my bill. Believed me, don’t take any car when no one walks you around with the car to check it properly before u drive out of the airport or office.

By: Adoptapetnow

Adoptapetnow — Wed, 07 Sep 2011 21:34:00 +0000

I had this exact thing happen in Memphis to me last month with Enterprise. The man who went out with me opened the door and started talking about how much he loved the state I was from etc etc. I sat down and drive off. He didn’t even bother to tell me anything about the car. the front fender had a black mark on it no dent etc etc still fighting it.

By: Reeds20

Reeds20 — Wed, 24 Aug 2011 07:28:00 +0000

I rented a car from thrifty over 4 months ago, at the airport on panama city fl. I checked the vehicle over by myself, due to the distance between the vehicles and the rental desk inside. I drove the car for 3 days, without incident, i returned vehicle full of gas, i parked it in the same spot from where it was originally, no one came out to check the car with me. Now suddenly 4 months later I received a charge on my bank account for $621.00 even from thrifty at the same location. I had to cancel my card and make a fraud claim afraid someone used my card. Then called thrifty, who claim it was not fraud, but they are claiming I damaged the door handle 4 months ago, and tried to contact me by mail, NOT!!! she admitted the wrong address 1828 not mine at 1829, now I’ve demanded the claim untrue but still have the $621 out of my hands! HELP

By: JSW9

JSW9 — Tue, 19 Jul 2011 13:51:00 +0000

My 77 year old mother had to rent a car from Enterprise when somebody backed in to her own car and she took it to the body shop for repairs. When her car was ready, the body shop took posession of her rental car and said they’d take care of getting it back to Enterprise. A couple of weeks later she received a $440 bill from Enterprise for repairs on the car that Enterprise said it was returned damaged! They said it doesn’t matter if it wasn’t damaged when she returned it to the body shop, that she was still responsible. What rights does she have? Does she have the right to demand a picture of the damage, an invoice, etc? This sounds like it could be a scam.

By: Rob OConncll

Rob OConncll — Mon, 20 Jun 2011 13:22:00 +0000

I just found your story doing a search on Budget damage reports. The same thing just happened to me. I rented a car for 2 meeting (5 hours!) and was told I was responsible for scratches on the front bumper. The only phone number on the letter I just received put me in touch with a rep in India whos is no help.

What did you end up doing??

Thank you, Rob
roboconnell1@verizon.net

By: Hesimmons

Hesimmons — Sat, 11 Jun 2011 23:15:00 +0000

We rented a car from an Alamo location in the Orlando airport on May 8th . When we walked outside, the Alamo employee said to pick whatever car in a certain row. We did not look at the car for existing damage together. It was in a parking garage but from what I could see, the car looked fine. When we returned the car on May 17th, the Alamo employee also did not do a walk around to look for damage on the car, the Alamo employee simply handed me a receipt and said nothing. Almost a month later, I get a letter and a bill from Alamo Rent a Car’s Damage Recovery Unit saying that there was damage to the car that I rented. There was an amount and description of the damage. Actually I am surprised they didn’t charge me for the “lovebug” car wash! Now What??

By: Fernando

Fernando — Thu, 09 Jun 2011 20:25:00 +0000

I am being charged, apparently, for a lost tire and wheel $422! I can only speculate they are referring to the spare. To be honest, neither me not the agent checked if it was there or not, neither at pick-up or return. But I would think if they want to charge me for it, they should have checked when I returned the car. I received a phone call and a letter one month later! They are charging me for something that I am not responsible for, and that is plain dishonest!

By: Prayfon_may

Prayfon_may — Wed, 25 May 2011 17:01:00 +0000

I recently rented a car in USA from Enterprise. When I pick up the car, I have walk around and try to show them any where they had damage on the car with large dent on front passenger side rim. I also prefer my insurance from AAA and deny to get their protection insurance. In fact, I truth them by didn’t check back anything on the paper. When I returned, the agent told me have to pay for that damage because it didn’t mark on the paper….no any where mark on the paper, But they said I won’t be charged anything and don’t worried about it, my money for the deposits will back to your bank account. After I got home, I check on the received bill, it was charged me for $250. So how can I do? Could you help me for this case? Please contact me at prayfon_may@hotmail.com or give me a call at 1-626-818-9009.

Please help me…
Thank you.

By: Jwhitebball

Jwhitebball — Tue, 03 May 2011 16:07:00 +0000

RENTED FROM TERSTAPPEN IN MUNICH..I HAVE A 600 EURO CHARGE THAT WAS A DAMAGE WAIVER FEE THAT I WAS TOLD WOULD BE REFUNDED..WHEN I GET BACK HOME IT WAS CHARGED TO MY CREDIT CARD AND HAS NOT BEEN REFUNDED..CALLED DOLLAR THEY ARE LOOKING INTO IT..MY CREDIT CARD COMPANY SAYS THEY CAN’T DO ANYTHING FOR ME..I AGREE STAY AWAY FROM THEM..BOOKED THROUGH EXPEDIA AND AM GOING TO THEM NEXT..