Comments on: And the award for worst airline CEO goes to … http://www.elliott.org/blog/and-the-award-for-worst-airline-ceo-goes-to/ The travel troubleshooter. Mon, 22 Mar 2010 01:46:06 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Merryl http://www.elliott.org/blog/and-the-award-for-worst-airline-ceo-goes-to/comment-page-1/#comment-26283 Merryl Sat, 31 Oct 2009 01:24:55 +0000 http://www.elliott.org/?p=9191#comment-26283 This is quite obvious for anyone who's had training on good service. If someone feels underpaid, unappreciated, and overworked, it's much harder for that person to deliver fast friendly customer service. John Cleese made a series of training videos about customer service that pointed this out exactly. Frankly, it was clear when I was an elite flyer on United that they did not respect anything other than their own personal profits. I found that their "special" offers were nearly impossible to take advantage of. Whenever they'd send me any kind of communication, it was clear that it was tailored to deliver me minimum benefit with maximum fanfare and noise. I can easily see that if they treat customers like this, they must treat employees with even less respect. This is quite obvious for anyone who’s had training on good service. If someone feels underpaid, unappreciated, and overworked, it’s much harder for that person to deliver fast friendly customer service. John Cleese made a series of training videos about customer service that pointed this out exactly.

Frankly, it was clear when I was an elite flyer on United that they did not respect anything other than their own personal profits. I found that their “special” offers were nearly impossible to take advantage of. Whenever they’d send me any kind of communication, it was clear that it was tailored to deliver me minimum benefit with maximum fanfare and noise. I can easily see that if they treat customers like this, they must treat employees with even less respect.

]]> By: Christina http://www.elliott.org/blog/and-the-award-for-worst-airline-ceo-goes-to/comment-page-1/#comment-26255 Christina Fri, 30 Oct 2009 16:56:08 +0000 http://www.elliott.org/?p=9191#comment-26255 Wow, must be the "trickle-down-effect". The way the CEO treats his employees, United employees treat their customers the same way. This is why I have refused to fly United since a nightmare overseas flight over 11 years ago. I don't care if they give $5 flights-I won't bite. All airlines have their problems, but the manner in which my very young children and I were treated bordered on abuse. I have never encountered such uncaring, thoughtless and unkind staff at any company. I can't believe they're still in business. Wow, must be the “trickle-down-effect”. The way the CEO treats his employees, United employees treat their customers the same way. This is why I have refused to fly United since a nightmare overseas flight over 11 years ago. I don’t care if they give $5 flights-I won’t bite. All airlines have their problems, but the manner in which my very young children and I were treated bordered on abuse. I have never encountered such uncaring, thoughtless and unkind staff at any company. I can’t believe they’re still in business.

]]> By: Bob Walker http://www.elliott.org/blog/and-the-award-for-worst-airline-ceo-goes-to/comment-page-1/#comment-26249 Bob Walker Fri, 30 Oct 2009 15:54:47 +0000 http://www.elliott.org/?p=9191#comment-26249 Another great reason I hope Continental and United don't ever merge! Another great reason I hope Continental and United don’t ever merge!

]]> By: Scott http://www.elliott.org/blog/and-the-award-for-worst-airline-ceo-goes-to/comment-page-1/#comment-26198 Scott Fri, 30 Oct 2009 01:25:11 +0000 http://www.elliott.org/?p=9191#comment-26198 Except that many here have bashed American as well. All airlines have given people bad experiences. But....tell me something I didn't know. Tilton is a crooked oilman, but it is the Bush Administration and all their cronies that allow an a$$ like Tilton to be essentially a legal criminal, and all because he donates to the right people. Except that many here have bashed American as well. All airlines have given people bad experiences.

But….tell me something I didn’t know. Tilton is a crooked oilman, but it is the Bush Administration and all their cronies that allow an a$$ like Tilton to be essentially a legal criminal, and all because he donates to the right people.

]]> By: TOM BROLLINI http://www.elliott.org/blog/and-the-award-for-worst-airline-ceo-goes-to/comment-page-1/#comment-26126 TOM BROLLINI Wed, 28 Oct 2009 13:53:24 +0000 http://www.elliott.org/?p=9191#comment-26126 LOL well I can see that United still SUCKS! You might remember when Christopher Elliott posted my revenge against United for messing with me on a flight to Hawaii. I cost them the possibility of a couple hundred tickets from Alaska to the East Coast. Revenge is sweet. I recommed that everyone boycott all these airlines that are constantly providing lousy service, write the CEO telling them why, and PROMOTE those airlines like AMERICAN which in my case went far above & beyond to help me when I screwed up with a ticket. Remember, support those business that do good, and punish those that don't. LOL well I can see that United still SUCKS!

You might remember when Christopher Elliott posted my revenge against United for messing with me on a flight to Hawaii.

I cost them the possibility of a couple hundred tickets from Alaska to the East Coast.

Revenge is sweet.

I recommed that everyone boycott all these airlines that are constantly providing lousy service, write the CEO telling them why, and PROMOTE those airlines like AMERICAN which in my case went far above & beyond to help me when I screwed up with a ticket.

Remember, support those business that do good, and punish those that don’t.

]]> By: Brian http://www.elliott.org/blog/and-the-award-for-worst-airline-ceo-goes-to/comment-page-1/#comment-26117 Brian Wed, 28 Oct 2009 03:58:18 +0000 http://www.elliott.org/?p=9191#comment-26117 Why am I not surprised by this? After hearing about it in some many blogs, I can conclude that it's probably true. I have an aunt who is a flight attendant for United Airlines; though I have no idea what she thinks of Glenn Tilton. I do find that Ben Baldenza may be near the top of the list; especially after that insulting comment he made to the couple with a bad flight experience that made headlines in blogs everywhere. I haven't flown on Continental yet though I have heard many good things about them. Why am I not surprised by this? After hearing about it in some many blogs, I can conclude that it’s probably true. I have an aunt who is a flight attendant for United Airlines; though I have no idea what she thinks of Glenn Tilton. I do find that Ben Baldenza may be near the top of the list; especially after that insulting comment he made to the couple with a bad flight experience that made headlines in blogs everywhere. I haven’t flown on Continental yet though I have heard many good things about them.

]]> By: Carrie Charney http://www.elliott.org/blog/and-the-award-for-worst-airline-ceo-goes-to/comment-page-1/#comment-26110 Carrie Charney Tue, 27 Oct 2009 20:20:24 +0000 http://www.elliott.org/?p=9191#comment-26110 Well, with one exception, I have enjoyed traveling with CO. I find the personnel generally friendly and amenable. Well, with one exception, I have enjoyed traveling with CO. I find the personnel generally friendly and amenable.

]]> By: Caroline http://www.elliott.org/blog/and-the-award-for-worst-airline-ceo-goes-to/comment-page-1/#comment-26109 Caroline Tue, 27 Oct 2009 20:20:22 +0000 http://www.elliott.org/?p=9191#comment-26109 Interesting! On my recent int'l flight, the Continental folks did seem to be enjoying themselves rather more than I expected and it made my trip that much better. I was even offered a cocktail for giving up my seat to a mom traveling with little ones! (Chris, I still need to read your post about banning alcohol on board, if that includes air) And I've stayed at Marriott three times this month - all successful, pleasant and consistent, especially the Crystal City Marriott at Reagan National (highly recommend them). I'm inclined to believe there is some truth in the survey. Keep it up Continental and Marriott and I'll keep coming back. Interesting! On my recent int’l flight, the Continental folks did seem to be enjoying themselves rather more than I expected and it made my trip that much better. I was even offered a cocktail for giving up my seat to a mom traveling with little ones! (Chris, I still need to read your post about banning alcohol on board, if that includes air) And I’ve stayed at Marriott three times this month – all successful, pleasant and consistent, especially the Crystal City Marriott at Reagan National (highly recommend them). I’m inclined to believe there is some truth in the survey. Keep it up Continental and Marriott and I’ll keep coming back.

]]> By: barbie45 http://www.elliott.org/blog/and-the-award-for-worst-airline-ceo-goes-to/comment-page-1/#comment-26093 barbie45 Tue, 27 Oct 2009 17:19:34 +0000 http://www.elliott.org/?p=9191#comment-26093 INTERESTING UA POSTED A THIRD QUARTER LOSS ALONG WITH DELTA; airlines that posted a profit included JetBlue and Air Tran;i INTERESTING UA POSTED A THIRD QUARTER LOSS ALONG WITH DELTA; airlines that posted a profit included JetBlue and Air Tran;i

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