Comments on: An “unfortunate lag” delays refund by half a year — how do you speed things up?

By: Douglas Muth

Douglas Muth — Fri, 23 Oct 2009 00:27:36 +0000

As a computer programmer, I approve of the picture used for this post! :-)

By: David Z

David Z — Wed, 21 Oct 2009 18:37:21 +0000

I may be wrong, but is it because Travelocity wanted United to refund them first before Mr. Grdesic in turn?

Of course, that potentially means revealing a part of their business they might not want others to know. But…what do I know?

By: Jamie

Jamie — Wed, 21 Oct 2009 12:00:41 +0000

I think if they keep your money over one month, they should pay interest and penalties. After all, YOU have to pay the interest and fines on your charge card until it is paid off. Why shouldn’t the company holding your money hostage?

By: Ronda

Ronda — Wed, 21 Oct 2009 05:20:21 +0000

nice rant, but what he says is very true. when you are able to take someones money in just a couple of seconds, you should be just as able to return it in a couple of seconds. The foot dragging does nothign except hurt your reputation and costomers will start going elsewhere.

By: Kelly

Kelly — Tue, 20 Oct 2009 18:55:23 +0000

@Joel from travelocity: Regardless this refund was processed almost a month ago DOES NOT matter. This customer was promised a refund and should have promptly been given one. I am so sick and tired of companies like you giving the run around to customers who are owed money. Your intent is have them forget about it and poof! your company banks the money. So taking in account your “processed almost a month ago” would still put this customer waiting for a refund for OVER 5 MONTHS. What don’t you people get at travelocity/orbitz/insert any travel company here? You are losing customers by the minute because of your poor customer service and lack of caring. This disgusts me. $4,747 may not seem like a lot of money to you, but for us folks it is a lot of money to be held up on a credit card.If this customer didn’t have the money to pay off the credit card, are you paying for the interest this charge incurred since it took 5 or 6 billing cycles? Yea, I didn’t think so. It’s all a scheme to keep people’s money and you have lost yet another customer for life.

Ok, deep breath……that’s my rant for the day.

By: Bill Foster

Bill Foster — Tue, 20 Oct 2009 17:52:20 +0000

Monte Carlo Casino Hotel in Vegas takes a one night payment immediately when reserving a room but when you cancel without penality it takes 7 to 10 business days to return the credit to the card? I don’t understand….

By: Josh

Josh — Tue, 20 Oct 2009 17:20:28 +0000

Claims that refunds take “1-2 billing cycles” are very disingenuous — when I return something (even an expensive something) at my local Home Depot, Lowes, etc, the credit is processed while I wait, and appears on my credit card’s online site the next day. There’s no reason a refund can’t be processed just as quickly as a charge (as Chris points out).

By: Joel

Joel — Tue, 20 Oct 2009 17:10:21 +0000

Hello from Travelocity. Chris, just for the record, the refund was processed almost a month ago. My apologies for not making that clear to you when I emailed you last week to update you on this case. We realize, ff course, that such a delay is still too long. Have a great day.

By: “This situation is just an intolerable insult”

“This situation is just an intolerable insult” — Tue, 20 Oct 2009 16:47:34 +0000

[...] I pointed out in this morning’s post, which coincidentally also involved a United problem, there are other remedies at your disposal, [...]

By: barbie45

barbie45 — Tue, 20 Oct 2009 16:20:17 +0000

Well guess all the big three are outsourcing; from now on if have a complicated trip; will consult a reputable travel agent; for a simple ticket shop around the airlines and book with them;and hofefully find an American to work with; with our economy is really a shame to be sending so many jobs overseas.