Comments on: American Airlines: A year is actually nine months http://www.elliott.org/blog/american-airlines-a-year-is-actually-nine-months/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Why can’t every customer service interaction be this good? http://www.elliott.org/blog/american-airlines-a-year-is-actually-nine-months/comment-page-1/#comment-23891 Why can’t every customer service interaction be this good? Tue, 08 Sep 2009 14:17:07 +0000 http://www.elliott.org/?p=5300#comment-23891 [...] Tom Brollini had to cancel a recent American Airlines flight because of health problems. He was left with the impression that he had until mid-October to rebook the flight — a common misunderstanding, as I’ve noted in the past. [...] [...] Tom Brollini had to cancel a recent American Airlines flight because of health problems. He was left with the impression that he had until mid-October to rebook the flight — a common misunderstanding, as I’ve noted in the past. [...]

]]> By: Fighting travel companies that fudge the numbers http://www.elliott.org/blog/american-airlines-a-year-is-actually-nine-months/comment-page-1/#comment-23883 Fighting travel companies that fudge the numbers Tue, 08 Sep 2009 10:05:21 +0000 http://www.elliott.org/?p=5300#comment-23883 [...] me to go on? I could tell you the story of Larry Thompson, who lost his ticket credit on American Airlines after one year was abbreviated to nine months. But I’ll spare [...] [...] me to go on? I could tell you the story of Larry Thompson, who lost his ticket credit on American Airlines after one year was abbreviated to nine months. But I’ll spare [...]

]]> By: Jennifer http://www.elliott.org/blog/american-airlines-a-year-is-actually-nine-months/comment-page-1/#comment-15334 Jennifer Wed, 12 Nov 2008 16:59:40 +0000 http://www.elliott.org/?p=5300#comment-15334 Jenna, initially, he was told he had one year from the date of the flight; later, AA changed it to date of issue, making it 9 months from the date of his previous trip. I guess if he could jump on a moments' notice to travel, it wouldn't be a problem. My better guess is that there is a problem. Curious given your first post, do you work for the airline? Do you believe airlines' representatives always tell the truth? The only thing Mr. Thompson did wrong was not get the first rep's statement in writing. Jenna, initially, he was told he had one year from the date of the flight; later, AA changed it to date of issue, making it 9 months from the date of his previous trip. I guess if he could jump on a moments’ notice to travel, it wouldn’t be a problem. My better guess is that there is a problem.

Curious given your first post, do you work for the airline? Do you believe airlines’ representatives always tell the truth?

The only thing Mr. Thompson did wrong was not get the first rep’s statement in writing.

]]> By: Jenna http://www.elliott.org/blog/american-airlines-a-year-is-actually-nine-months/comment-page-1/#comment-15332 Jenna Wed, 12 Nov 2008 16:33:53 +0000 http://www.elliott.org/?p=5300#comment-15332 And just to add, what is hard to understand about his statement? He was advised he had one year from the date of issue..JANUARY 6 2008 to use his tickets. From my calculation, one year is January 6, 2009..today is November 12..what's the issue here? If he used them now, it'd be fine wouldn't it? And just to add, what is hard to understand about his statement? He was advised he had one year from the date of issue..JANUARY 6 2008 to use his tickets. From my calculation, one year is January 6, 2009..today is November 12..what’s the issue here? If he used them now, it’d be fine wouldn’t it?

]]> By: Jenna http://www.elliott.org/blog/american-airlines-a-year-is-actually-nine-months/comment-page-1/#comment-15330 Jenna Wed, 12 Nov 2008 16:22:20 +0000 http://www.elliott.org/?p=5300#comment-15330 Perhaps you shouldn't post what doesn't exist. The year starts from the date the original ticket was purchased. An oft times misconception with bookings. One year from the date of b o o k i n g. Not travel, not cancellation. Perhaps you shouldn’t post what doesn’t exist. The year starts from the date the original ticket was purchased. An oft times misconception with bookings. One year from the date of b o o k i n g. Not travel, not cancellation.

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