Comments on: Airports escape passenger rights rules http://www.elliott.org/blog/airports-escape-passenger-rights-rules/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Billy Bell http://www.elliott.org/blog/airports-escape-passenger-rights-rules/comment-page-1/#comment-11568 Billy Bell Sat, 26 Apr 2008 23:39:41 +0000 http://beta.elliott.org/photos/airports-escape-passenger-rights-rules/#comment-11568 I have to disagree about your negative comments about Jet Blue. I own a real valet parking co serving Logan customers, by reservation only. I come in contact with many Jet Blue employees. They are the best. They always try to help out a customer with a problem and they are very polite. Especially the sky caps. When I fly to Fla I always go on Jet Blue. sincerely Billy Bell 4/26/08 I have to disagree about your negative comments about Jet Blue. I own a real valet parking co serving Logan customers, by reservation only. I come in contact with many Jet Blue employees. They are the best. They always try to help out a customer with a problem and they are very polite. Especially the sky caps. When I fly to Fla I always go on Jet Blue. sincerely Billy Bell 4/26/08

]]> By: Chicky http://www.elliott.org/blog/airports-escape-passenger-rights-rules/comment-page-1/#comment-1846 Chicky Thu, 07 Jun 2007 23:08:16 +0000 http://beta.elliott.org/photos/airports-escape-passenger-rights-rules/#comment-1846 It's pathetic that airlines and airports have so little thought for passenger welfare that we have to petition Congress to jerk knots in their tails. It’s pathetic that airlines and airports have so little thought for passenger welfare that we have to petition Congress to jerk knots in their tails.

]]> By: happypassenger http://www.elliott.org/blog/airports-escape-passenger-rights-rules/comment-page-1/#comment-1844 happypassenger Sat, 24 Feb 2007 01:51:28 +0000 http://beta.elliott.org/photos/airports-escape-passenger-rights-rules/#comment-1844 I need to correct the ignorant jetblue person that left a comment about booking on another carrier. I had a ticket on Delta the day of the storm and because they were proactive UNLIKE jetblow, I was authorized a refund. I suggest next time before you go shooting your mouth off like you know the rules of other airlines get your facts staight. Your Jetblue sucks, and I will NEVER buy a ticket on them. Employees are young immature they have no clue on how to treat a customer. I need to correct the ignorant jetblue person that left a comment about booking on another carrier. I had a ticket on Delta the day of the storm and because they were proactive UNLIKE jetblow, I was authorized a refund. I suggest next time before you go shooting your mouth off like you know the rules of other airlines get your facts staight. Your Jetblue sucks, and I will NEVER buy a ticket on them. Employees are young immature they have no clue on how to treat a customer.

]]> By: Brooks Hurd http://www.elliott.org/blog/airports-escape-passenger-rights-rules/comment-page-1/#comment-1842 Brooks Hurd Mon, 19 Feb 2007 16:45:27 +0000 http://beta.elliott.org/photos/airports-escape-passenger-rights-rules/#comment-1842 Global Traveler, My point in bringing this up is to change the situation for the better. My concern is not the monetary issue, but rather motivating airports to fix their problems. I do not think that monetary penalties or litigation will really fix airport related problems (and there are many more of these than are listed above). Additional costs will simply be passed on to the users through increased landing fees, or increased rent for airport concessionaires. Ultimately, we would end up paying for any monetary penalties levied on airports. Therefore, I do not see how any sort of moentary penalties would actually fix airport problems such as the tiny space that LAX alots to the TSA at their International Terminal, or the failure of ATL or CVG to provide a method for arriving international travelers whose final destination is ATL or CVG to leave the airport without going through the domestic terminal (and thus through a fuill TSA screening on arrival before they can leave the airport) or the failure of the Port Authority to provide adequate inter-terminal busses at JFK (the lack of busses at JFK may have been a major factor in the Jet Blue fiasco). Some airports are well managed and they are a joy to pass through. Others suffer from poor management and I dread going to, from or through them. When I wrote to Chris, my intent was to find a method of motivating airports to fix their problems. My point is that rather than gripe and fix blame, let's create a Passenger Bill of Rights which will fix the problems as well as compensate passengers. Global Traveler,

My point in bringing this up is to change the situation for the better. My concern is not the monetary issue, but rather motivating airports to fix their problems. I do not think that monetary penalties or litigation will really fix airport related problems (and there are many more of these than are listed above).

Additional costs will simply be passed on to the users through increased landing fees, or increased rent for airport concessionaires. Ultimately, we would end up paying for any monetary penalties levied on airports. Therefore, I do not see how any sort of moentary penalties would actually fix airport problems such as the tiny space that LAX alots to the TSA at their International Terminal, or the failure of ATL or CVG to provide a method for arriving international travelers whose final destination is ATL or CVG to leave the airport without going through the domestic terminal (and thus through a fuill TSA screening on arrival before they can leave the airport) or the failure of the Port Authority to provide adequate inter-terminal busses at JFK (the lack of busses at JFK may have been a major factor in the Jet Blue fiasco).

Some airports are well managed and they are a joy to pass through. Others suffer from poor management and I dread going to, from or through them. When I wrote to Chris, my intent was to find a method of motivating airports to fix their problems.

My point is that rather than gripe and fix blame, let’s create a Passenger Bill of Rights which will fix the problems as well as compensate passengers.

]]> By: The Global Traveller http://www.elliott.org/blog/airports-escape-passenger-rights-rules/comment-page-1/#comment-1841 The Global Traveller Mon, 19 Feb 2007 05:23:53 +0000 http://beta.elliott.org/photos/airports-escape-passenger-rights-rules/#comment-1841 As I posted on my blog I don't see this as being much different to misplaced luggage. <a href="http://theglobaltraveller.blogspot.com/2007/02/passenger-bill-of-rights.html" rel="nofollow">http://theglobaltraveller.blogspot.com/2007/02/passenger-bill-of-rights.html</a> With misplaced luggage it could be one of a number of airlines, or airports, at fault. Yet the passenger only needs to deal with the last airline involved in the itinerary to get the bag delivered and any compensation due. I think the same system could work for unreasonably long confinement onboard. Keep the system simple so that passenger only deals with the airline. If the airport is at fault let the airline deal with reimbursement (eg through the airline's contracts with the airport). As I posted on my blog I don’t see this as being much different to misplaced luggage.

http://theglobaltraveller.blogspot.com/2007/02/passenger-bill-of-rights.html

With misplaced luggage it could be one of a number of airlines, or airports, at fault. Yet the passenger only needs to deal with the last airline involved in the itinerary to get the bag delivered and any compensation due.

I think the same system could work for unreasonably long confinement onboard. Keep the system simple so that passenger only deals with the airline. If the airport is at fault let the airline deal with reimbursement (eg through the airline’s contracts with the airport).

]]>