Comments on: A truly macabre reason to join Delta’s frequent flier program

By: Team Roster

Team Roster — Sat, 30 Oct 2010 09:23:16 +0000

Best you could change the page subject A truly macabre reason to join Delta’s frequent flier program to something more specific for your subject you write. I liked the blog post yet.

By: Stephanie Noble

Stephanie Noble — Thu, 31 Dec 2009 17:41:37 +0000

Delta representatives must not know the policy changed. They told me today that I must be a Sky Miles member for bereavement fare. Plus a Saturday night must be involved. Odd. This is the info I received from 800-221-1212 and their site.

By: Carrie

Carrie — Sun, 13 Dec 2009 13:10:47 +0000

I asked Delta for a bereavement fare in 2006 to attend my grandmother’s funeral. The representative told me that Delta no longer offered bereavement fares. I called several airlines and the ONLY ONE that offered a bereavement fare was United. I used them again a year later when my grandfather passed away–they gave me amazing service and offered full-fare flex options on their bereavement fairs (e.g. no change penalties).

By: Rich

Rich — Tue, 08 Dec 2009 22:12:58 +0000

Having an airline frequent flyer number wouild allow the airline to track such use and identify fraudulent use or abuse of the berevement program.
That the traveler suffered having to correct the situation post-trip is inexcusable.
But, as we’ve seen countless other times, the airline will do the right thing when there’s no other option left.

By: barbie45

barbie45 — Mon, 07 Dec 2009 18:48:53 +0000

Chris , Thank you for providing the contact information for Delta and other carriers. Also thank you for providing pertinent information for other travel related resources.

By: Liz

Liz — Mon, 07 Dec 2009 17:34:11 +0000

Contacting the people on top of the food chain is usually best. When I had a problem with NWA last year (just before they merged), I contacted Beth Reed and she immediately responded & handed my issue off to a customer service representative who worked to resolve the issue. It took awhile to actually get the entire refund processed, but I never got a “no” or a form letter.

By: LeeAnne

LeeAnne — Mon, 07 Dec 2009 17:03:25 +0000

I’m pretty sure I got that same email! It looks awfully familiar. I had a big problem with a booked Delta flight to Paris a couple years ago, which ended up in a lengthy email back-and-forth…and this email popped up about half-way through the exchange. Fortunately I didn’t let this shining example of non-communication stop me — I continued pressing for a solution, until finally somebody apparently actually READ my complaint. They fixed my flight the week before we left.

Moral of the story: if you get a response that doesn’t include a single actual detail about your situation, it’s a form letter. Probably, nobody has even read your situation. Don’t give up…pursue until you get somebody to pay attention.

By: amanda

amanda — Mon, 07 Dec 2009 11:55:31 +0000

I have received exactly that same email from Delta so I’m positive it’s a form letter, albeit a well written one for until I saw the response above from Delta Customer Care, I didn’t think it was a form letter. Obviously, no one actually is “concerned” and “reviewing with my supervisor.” Glad they did the right thing in this instance.