Comments on: 5 things you need to know about EU Regulation 261/2004

By: Anke

Anke — Mon, 30 Jan 2012 22:25:00 +0000

what if a flight was purchased with EU-carrier (KLM, from Guatemala through Panama to Amsterdam), but the first leg was serviced by COPA (Non-EU carrier, but KLM partner), and the denied boarding/”lost reservation” happened on that part of the journey?

By: Leslie_barber

Leslie_barber — Tue, 08 Nov 2011 13:50:00 +0000

My student daughter flew from UK on a KLM / Delta code share to US. Connecting flight was cancelled due to Hurricane warning and she was delayed for 2 nights at her expense before she could get on another flight to her booked destination…is that right?

By: Anthony Scicluna

Anthony Scicluna — Wed, 30 Mar 2011 21:45:25 +0000

I have two confirmed tickets by two different airlines MLA-MXP
with Air MALTA and a connecting flight MXP-TIA with Alitalia.
Air Malta changed the airport to LIN therefore I will miss the connecting. As per EC Regulation what are my rights.

By: Melody Lundgren

Melody Lundgren — Sun, 23 May 2010 18:19:14 +0000

We were delayed in Dublin Ireland for three days because of the volcanic ash. United booked our ticket. We were given a phone number but could never get through to rebook (busy) so our son in the USA booked a ticket for our return. There was no United desk in the Dublin Airport and British Midlands (the carrier we were booked on from Heathrow to Dublin) said to go back to our hotel. United now says we are not covered for any additional expense because they did not arrange it and give us vouchers. Since there was no United desk, how could we have gotten vouchers? Is United correct in denying our claim for reimbursement of the expenses for the three days we were delayed?

By: sonia

sonia — Sat, 30 Jan 2010 10:39:24 +0000

i was on a pia flight from pakistan to manchester, england when our flight was rerouted to moscow due to a problem with the plane, we were delayed there for 30 hours!! am i still due compensation under this regulation? please help as i’m not sure what im entitled to. Thanks

By: José Vivancos

José Vivancos — Fri, 22 May 2009 19:59:55 +0000

On Sep.5th,2008 we sent complaint to IB and to AENA. On Nov. 6th,2008 AENA replied stating that they were sending the matter to the french authority since the flight cancellation took place at CDG. IB ignored all attempts to obtain at least an acknowledgement of our claim and on Jan. 11th 2009 We filled in a complaint sheet of IB and delivered it to IB at MJV, to no avail until today. Our Civilair is in concomitance with IB to get weary the claimants. You could contact Antonio Tajani, Transport Commissioner under CAB-TAJANI-WEBPAGE@ec.europa.eu
and Mrs Kuneva, Consumer Affairs Commissioner under Maria.Homem@
ec.europa.eu
Reg. 295 is no longer applicable. Good luck

By: Benny Germanski

Benny Germanski — Wed, 04 Feb 2009 14:45:01 +0000

My daughter was offended by Iberia airlines that did not follow and respect the REGULATION (EC) No 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91.
In additional they ignor my letters.
Can you help me with legal advice what shell I do and how?
Thanks