St. Augustine, Fla., founded in 1565, is the oldest continuously occupied European-established settlement within the borders of the continental United States and is a destination for history buffs. But in late November through January it is transformed into a magical destination during the Nights of Lights with over 3 million lights welcoming visitors to the town.
James Nutter’s trip was canceled because of a flight change. Why can’t he get a refund for the rental car?
United Cruises and Norwegian Cruise Lines emailed Evelyn Jaffe with a promotion for “free” gratuities on a Hawaiian cruise. Why wasn’t the money credited when she booked the cruise?
Denise Morin has emergency surgery for a detached retina. Why can’t she get a refund for her plane ticket from
Thrifty Rent A Car in Omaha rented Charles Sass a car with a damaged tire, which needed to be replaced
Vickie Collett thought she was getting a quote for a hotel stay from Priceline, but instead books a room. A non-refundable room. Now she’s being charged. Is there a way out?
Can cats fly in first class on Alaska Airlines? Beth Allen is about to find out the answer. And she’s not going to like it.
When Sharon Kaiser rents a car from Hertz, she has a written reservation for $525 including fuel and GPS. Why
When Bradley Justice and his wife were delayed overnight at Heathrow, they were given a pamphlet about their rights under EC261. So, why didn’t United give them the 600 Euros to which the law entitled them?
Joan Rohrer wrote us after her husband has a traumatic brain injury with brain surgery and a subsequent stay in rehab. You voted that we should take the case. Here’s what happened.
Where have Katherine Martin’s miles gone? And will someone from Alaska Airlines help her find them?
Shan Forgham Newham’s suitcase goes missing for 15 days on a trip from Istanbul to Manchester, England. When he finally received it, it’s damaged and some of his possessions are missing. Why can’t he get any reimbursement from Turkish Airlines?
Nancy Friedman paid a $1,500 damage deposit when she rented a condo in Santa Barbara, Calif. through HomeAway. There’s no damage. Why is her refund delayed?
Leeward Islands Air Transport (LIAT) canceled Alfred Cass’ flight from Antigua to St. Kitts, leaving him stranded in Antigua for a day. Why haven’t they refunded his money?
Marjorie Sexton’s husband is unable to travel due to declining health. Should she have to pay the full cruise fare
Airline math often fails to resemble the math we learned in school. Ryanair is known for interpreting facts in a
Luis Perez has a written confirmation of the cancellation of his reservation with the Sileo Hotel in Buenos Aires, but his credit card was charged anyway. Why won’t they refund the charge?
Gayle DeKellis and her husband were downgraded from first class to economy on an Aeromexico flight. Should she accept upgrade vouchers on a future flight for the difference in ticket prices?
Brian Flannery isn’t asking for much. The Missouri travel agent flew to Easter Island for business and his luggage didn’t arrive when he did. It showed up nine days late.
If American Airlines promises to pay for a new jacket, they will. That is what Leonard Demers thought.