When Southwest Airlines follows its contract of carriage but a traveler does not, we won’t get involved

When passengers arrive late for or miss an outbound flight, they’re considered “no-shows.” That’s an industry standard policy. All remaining flights, including their return, are automatically canceled. Their ticket is worthless.

Why won’t American Airlines pay me for my new flight?

American Airlines canceled Gabriel Baisan’s return flight because of a shortage of crew members. With no American flights available until the following day, Baisan was forced to book a flight on Southwest Airlines. He could not miss another day of work. Baisan is asking American to reimburse him for a portion of his ticket. American’s answer? No.

Why you should never, ever book your flights this way

Booking an international flight on multiple airlines with separate itineraries can be risky. The potential for problems can far outweigh the savings. Elizabeth Marini found this out the hard way. Her parents purchased her a ticket on TAP Portugal flying out of John F. Kennedy International Airport. She then booked her connecting flight from Boston to JFK on a separate itinerary on Delta Air Lines. That became the precursor of her distressing trip.

This isn’t the cruise that I purchased! Am I due compensation?

A month before their departure, Michael Altshuler and Eileen Zegar discovered they had been assigned a new itinerary, sailing to ports of call that were of no interest on a ship they did not choose.

Their entire vacation had just changed, and they were not even aware of it. Their question: How can Norwegian Cruise Line make these changes and then expect them to pay for it all?

You might be surprised.

Is E-Z Rent-A-Car falsifying this damage claim? Should we do something about it?

When Brett Harris returned his rental car intact to E-Z Rent-A-Car in Portland, Ore., he had no idea that three weeks later he would be threatened with legal action for damage to the vehicle. The only problem: The date on the report showed that the damage happened after he had already returned it.

“Your group’s suggested course of escalation actions worked wonders”

After an outstanding tour of Yellowstone National Park, Gordon Heisler is all set to get his grandchildren back home in time for their leading roles in a play. But their return flight is canceled and rescheduled for a day later. If he wants to get them home in time, it is going to cost him.

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