Airberlin changed my flight and added a 19-hour layover

Stella Clark is traveling through Europe when she receives an alert of a schedule change to her upcoming Airberlin flight — one that turns a four-hour jaunt into a 29-hour overnight journey. Why won’t the airline allow her to cancel this unpleasant itinerary?

Is this passenger entitled to a hotel reimbursement from American Airlines?

When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?

Southwest is willing to fix most problems — so don’t threaten legal action

When Southwest Airlines cancels Cameron Rostron’s flight and it can’t be rescheduled for several days, she asks to be rerouted. She assumes this will be a complimentary change. But it isn’t, and then she threatens legal action if she isn’t refunded the change fees and fare differential. Is this threat necessary?

Was this a Spirit computer glitch or user error?

Alison Boan believes that a glitch in the Spirit Airlines reservation system caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem she calls the airline to switch to the correct flight. So why isn’t she allowed to do so?

Did this man make a $10,000 mistake, or is he a victim of an online scam?

When Kenneth Copeland uses the web browser on his phone to purchase concert tickets, he is pleased when he receives an email confirming his desired seats. However, the shock comes when he scrolls down to the price he just paid — over $10,000 for four tickets.

A stranger on my bus tour made me sick. Can I get a refund?

When Gayle Hackner takes a Trafalgar bus tour throughout Spain and Portugal for 13 days, she is disgusted that a man and his young son in adjacent seats appear to be sick. Their constant coughing irritates her. The last straw comes when she becomes ill on the last day of the tour.

The timing of this toddler’s birthday cost this family an unexpected $4,000

Leslie Hillandahl and her husband received an unpleasant surprise recently, when they tried to check in for their return flight from Italy. If they wanted to bring their newly-turned-two-year-old son back home with them in business class, they would need to pay an additional $4,000.

TripAdvisor advertised a cancellation policy, but the hotel won’t honor it

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.

Help! Choice Hotels canceled our reservation to see the eclipse

More than a year in advance, Nancy Barnby secures her lodging inside the direct path of the August 21, 2017, solar eclipse viewing area in Oregon. Now she needs our help because that hotel has changed hands and her reservation has been summarily discarded by the new owner. With just weeks left before the eclipse, is there any way to save her celestial experience?

Having a complicated citizenship caused an expensive problem for this traveler

Leon Razzon is convinced that his daughter, Lora, should have been permitted to fly from Raleigh-Durham to Istanbul with only a U.S. Passport, which was about to expire, and a Turkish citizen card. American Airlines denies her boarding — and now he wants compensation.

Warning: When buying a $4,000 mini pig, do not use your debit card

When Meghan Robinson bought a piglet named Peaches, she was devastated when the little creature was deemed unhealthy and the sale fell through. But now she’s not only missing Peaches, but the breeder is refusing to refund the $4,000 Robinson paid for her.

Your credit card’s “free” trip insurance may not offer the protection you need

When Monique Tubb’s adult daughter was injured while vacationing in Colorado, she canceled the rest of her trip and flew home immediately. Tubb was confident that her UnitedPlus Explorer card’s complimentary trip insurance would cover all the additional expenses. It didn’t. And now she wants to know why her full claim was not paid.

Venezuela is not safe for tourists. Can I get a refund on our tickets?

Jorge Taborda and his wife decide to take a trip with their children to Venezuela to visit extended family. But now that they’ve taken a closer look at the current economic and political situation there, they would like to cancel their tickets and receive a refund. Can they?

Which time zone counts for this Amtrak cancellation deadline?

Sonia Thacher books a trip to the Grand Canyon with Amtrak Vacations and wisely includes trip insurance with her purchase. When she falls ill and is hospitalized, her mom cancels the trip before noon on the day the policy requires in order to qualify for a full refund. So why is she being told she missed the deadline?

Warning: When you book a dream vacation to Paris, make sure your passport is valid

Shelly Clements and her husband recently headed to the airport to take off on their long-awaited trip to Paris. There was just one problem. In all the planning, she had neglected to check her passport for validity — and the news wasn’t good at the check-in counter.

I received a repair quote from Microsoft — why won’t they honor it?

When Diana Rubino’s Surface 3 suddenly stops working during her vacation, she calls Microsoft’s technical support and is given a quote to replace the tablet. But then she returns home and is surprised by the in-store employee’s refusal to honor that quote.

Yes, this traveler should pay the $28 to correct this spelling error

When Donald Kushner booked his ticket on Czech Airlines, he made a “small” spelling error with his name. Then he found out the “absurd fee” that the airline is expecting him to pay to correct it. Now he wants to know if he should just take his chances and try to use the ticket as is.

The fee: just $28.

Our VRBO rental was dirty and a “lady” tried to crawl in our window

When Carrie Martin and her family arrive to their latest VRBO rental they are initially put off by the lack of cleanliness of the unit. That concern is quickly replaced when they hear a disturbance outside their bedroom window. Through the darkness they see someone on a ladder trying to get in. The police take care of that problem, but will VRBO take care of Martin’s refund?

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