TripAdvisor left me on the hook for a $900 cancellation fee

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.

An Expedia error, a canceled vacation and a $1,300 loss? Not so fast!

Sheila Couch is looking forward to a tropical island getaway with her beau when a work-related emergency puts a sudden end to their plans. Believing that the Expedia insurance she had purchased will protect her prepaid fees for this trip, she files a claim for a refund. But will an Expedia error lead to a $1,300 loss?

A hotel reimbursement from American Airlines? Get it in writing

When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?

A mystery shopper scam just cost me $1,100. Help!

Michele Turner recently received an unsolicited invitation to become a secret shopper for Walmart. This new job sounded unbelievably easy and lucrative. So she quickly accepted the offer. But what happened next cost her $1,700 as she joined the ranks of victims of this mystery shopper scam.

An illegal Airbnb? Something tells us this might be one

Alex Tarce has successfully used Airbnb in the past, so he isn’t expecting any problems when he walks into the lobby of his most recent rental in Tokyo. But then the host tells him to sneak in behind the doorman’s back. What’s going on here?

Dating service disaster! Is her $2,000 gone forever?

Suzanne Lee finds the Los Angeles dating scene hard to navigate so she decides to hire a matchmaking service to help the process along. She pays $2,000 to Los Angeles Singles and then prepares to meet her Mr. Right. Things don’t go as planned and now she wants a refund for this expensive dating service disaster. But is this just buyer’s remorse?

United Airlines canceled her flight. So how did she end up as a no-show?

When Edith Maas’ return flight from Tel Aviv was canceled by United Airlines, she took matters into her own hands: She booked new tickets on another airline. Unfortunately, this action cost her an additional $1,500, and she wants a refund. But is she entitled to one?

Orkin says there were no bedbugs in our hotel room — so what bit us?

When George Paddock’s wife woke up in their hotel room with small red welts on her legs, they immediately thought the worst — bedbugs! But, when they reported their concerns to the hotel staff, the room was inspected by Orkin Pest Control and no bedbugs were found. So why is Paddock now asking for almost $3,000 in damages?

Are my Spirit Airlines vouchers really only worth $12?

When John Dignam and his daughter accept a voluntary bump from their Spirit Airlines flight, they are pleased to receive two free round-trip vouchers as compensation. But the surprise comes when he tries to apply them to a new trip. Could they really only be worth $12 each?

I nearly froze in my Florida VRBO rental! Can I get a refund?

When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered that the advertised heating in her VRBO rental was nonfunctional. She tolerated the plummeting indoor temperature for several days before she abandoned the condo. So why won’t VRBO refund her money?

A Carnival cruise filled with memories (just not the good kind)

Stacy Benton expected her recent Carnival cruise to be filled with memories that would last a lifetime. And it was — just not the good kind. She says her wheelchair-bound mother-in-law had no access to a bathroom during the 5-day cruise. And now she wants a refund for this cruise nightmare.

Delta Air Lines rejected me and my valid travel documents!

Lin Wang takes the domestic leg of her Delta Air Lines journey to China without incident. The problem comes when she tries to board the international portion of her trip using an expired Chinese passport and a notice from the Chinese embassy. Even though she explains that these are valid travel documents to enter China, she’s denied boarding.

Now she wants to know who is responsible for this travel fiasco.

Warning: When your flight is delayed, don’t walk away from the gate

Lara Wallace arrived at the airport for her recent Frontier Airlines flight to find that her delayed flight had no anticipated time of departure. So she and her friend decided to leave the gate area and have dinner. But as they settled in for their meal, they were alerted that their flight was taking off without them.

A Booking.com promotion that was too good to be true!

Kelly Thomas receives a hard-to-believe offer from Booking.com. During her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true?

Here’s why threatening Southwest Airlines with legal action won’t solve your problem

When Southwest Airlines cancels Cameron Rostron’s flight and it can’t be rescheduled for several days, she asks to be rerouted. She assumes this will be a complimentary change. But it isn’t, and then she threatens legal action if she isn’t refunded the change fees and fare differential. Is this threat necessary?

Help! Hampton Inn accused me of smoking marijuana in my room

Kentrel Thompson checks out of a Hampton Inn and later, with great dismay, finds that $250 has been debited from the bank account that was used to pay for the room. The reason? The hotel says that “Mr. Thompson” was smoking marijuana in his room.

Greyhound stranded me outside in the freezing rain with no shelter!

Jennifer Brown arrives late in the evening to an isolated, northern Canadian bus station and finds the building closed. She waits outside in the cold with a small crowd of fellow travelers, but her scheduled Greyhound bus never shows. Now she wants to know why Greyhound stranded her and refused to refund her ticket.

“Uncommon Journeys” to a refund. What’s going on here?

After Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from Uncommon Journeys are rebuffed, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent?

Southwest’s pet policy makes my cat’s ticket cost more than mine!

Sam Miloro recently booked Southwest Airlines tickets from New York to Florida for his wife and their cat, Maximus. Then he found out that according to Southwest’s pet policy, his cat’s ticket would cost more than his own. And now he wants to know if our advocacy team can do anything about this “outrageous” fee.

No, I didn’t want to buy United Airlines Promotion Bundle!

Mary Bradley selects her seats on her upcoming United flight, but is confused by the confirmation that she soon receives. She is sure that she didn’t purchase anything called “United’s Promotion Bundle,” so why is she being charged for it?

My wife’s Austrian Airlines Smart Upgrade bid was $400– not $3,400!

Using the Smart Upgrade bidding program for their recent flights to and from Vienna, Steven Schmidt’s wife snagged the couple a comfy Austrian Airlines business class upgrade.

But once they got back home, Schmidt suffered a severe case of sticker shock. His wife thought she bid and paid $400 for those round-trip upgrades. The actual cost: $3,400.

I only needed a blood transfusion! Why did Norwegian Cruise Line leave me in St. Kitts?

When Andrew Goldstein suffers a sudden medical condition that requires a blood transfusion while on a Caribbean cruise, he is left behind in St. Kitts to seek treatment. Now he wants our advocates to help him get a refund for his cruise and reimbursement for his additional travel and medical expenses. But from whom?

A “printout” from Ancestry.com is not valid ID to cruise to Canada

Barbara Vannier’s adult daughter tried to check in for her recent international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and was left behind.

Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either?

Here’s why you should never report a credit card charge as fraudulent when it isn’t

Philip Paul comes down with a serious case of buyer’s remorse after he signs a contract with the Palladium Travel Club. Surprisingly, the company agrees to release him from the deal — which makes Paul’s next move so perplexing.

Do we need the WOOFF Act to stop pets from being stowed in overhead bins?

Do we really need a bill to prevent flight attendants from stowing pets in overhead bins? At least one U.S. Senator thinks so. A new law, the Welfare of our Furry Friends (The WOOFF Act), aims to prevent a replay of the recent United Airlines puppy tragedy.

Tuesday’s horrific incident, in which a United Airlines flight attendant caused the death of a French bulldog by enclosing him in an overhead bin for the entire flight, has been a call to action for animal lovers, particularly for pet owners who travel.

What you need to know about that SSSS stamp on your boarding pass

SSSS! Behold the four letters that you don’t ever want to see on your boarding pass. If you find the Secondary Security Screening Selection stamp on your ticket, you should know that the TSA agents will be treating you to an extra-thorough and specialized security screening. Lucky you!

But how, and by whom, are passengers selected for this additional form of screening? After Jo Freeman’s recent unpleasant close encounter of the TSA kind, she wants to know.

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