When dentist Scott Goldsleger learns a nor’easter is forecast for Newark, N.J., he rebooks a previously scheduled round-trip flight to Costa Rica on United Airlines. But instead of using his travel agency, he calls United directly and books a flight out two days before the storm arrives. The last thing he’s thinking about is the return flight from Costa Rica, because that is supposedly unchanged from the original booking.
Did Sudheer Anumula make an unauthorized modification to his new iPhone 8? And what, pray tell, is an unauthorized modification in the first place?
Kim Wacek sees a great “buy one, get one free” offer on prepaid spa services at a South Florida spa operated by Rejuv Maxx. She spends over $1,100 on the deal, but before she can enjoy any of the services the company closes its doors forever. Did she just get fleeced?
Michael McDonald wants United Airlines to pay his EU 261 claim. Why? The airline canceled his United Airlines flight from Frankfurt, Germany, to Dulles International Airport and then rebooked him for the next day. Can we help?
Barbara Lawrence and her husband fly to Paris on Air France from Boston. They pay extra for premium economy seats because they want to get a good night’s sleep on the overnight flight. Alas, their seats don’t recline, but an Air France ticket agent in Boston tells them the airline will knock 20 percent off the ticket price to make amends for the broken seats. So where’s the discount they were promised?
Charles Nethersole is looking forward to exploring the English countryside. But when the car rental agents won’t give him a car or refund his prepaid rental, he contacts our advocates for help.
David Grogan thinks he’s on the first leg of a flight to Oaxaca, Mexico, with visions of kicking back and drinking margaritas poolside at his hotel. Then his Delta Air Lines flight is canceled and he’s unable to make any other flights. Can our advocates get him a refund?
Kathleen DeRosa’s Southwest Airlines domestic flight from Texas to Florida didn’t take off on schedule because of a de-icing problem. So why is DeRosa invoking European laws to persuade the airline to compensate her?
And why is she doing it like this?
Abe Kohn has been renting cars from National Car Rental for more than ten years. He says he has often received a free upgrade. This time, though, things went differently — very differently.
Before Sheldon Segal asked for help, he tried to fix the problems with his new Kenmore high-efficiency washing machine himself. He said the machine left a detergent residue on his dark clothes.
Tina Landess Petrich thinks she might have been Bamboozled by Hotels.com. She contacted our advocacy team after she booked a two-night stay in Venice at a special nonrefundable rate. But “seconds” after she pressed confirm, she noticed hefty additional fees included in the total. Has she been the victim of a scam?
Miranda Jennings Graham and her newly married husband, Weston, booked a honeymoon on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.
Miranda Jennings Graham and her new husband, Weston, are today’s poster kids for a missed honeymoon. The Grahams booked their special vacation on Priceline to Tahiti, traveling via American Airlines from Dallas-Fort Worth to Los Angeles, where they had a connecting flight to Tahiti via Air Tahiti Nui.
When Mark Hassan shipped his personal belongings back to the U.S. from Singapore, he paid his shipping company, Allied Pickfords Malaysia, $11,000 prior to the move.
He didn’t expect any problems when the shipment arrived at the port of Savannah, near where he resides. And he certainly didn’t expect to shell out more cash for the shipment to reach his home.
When Jennifer Gonsalves and a friend, Janine Balistreri, checked in online the night before a scheduled domestic flight from Mumbai to Aurangabad, India, on Jet Airways, they thought they were all set.
Actually, they were not.
Kellie McIntyre didn’t buy travel insurance for her African safari in the summer of 2016. She wishes she had.
When Joe Golding and his wife flew from Chicago to Ireland on Aer Lingus to celebrate their 50th wedding anniversary, the airline lost their luggage on the way. The couple spent three days traveling without their luggage before it was found and delivered to them. Golding subsequently filed a lost luggage claim, but three months later it still had not been processed. Can our advocates help him get reimbursed?
Karen Flanagan is having a communication breakdown with Comcast. Can our advocates fix the problem?