Suzanne Scott recently discovered that a combination of our list of executive contacts and effective communication makes for a successful negotiating tool.
Here at elliott.org, we don’t just help travelers — our company contacts help travel agents, too.
David Kresl found out the hard way that Uber’s ride scheduling window is a guideline and not a guarantee. His Uber driver arrived late to take him to the airport. And now he wants the ride-sharing service to pay for his sister-in-law’s trip to St. Martin.
Jacob Schwartz is excited to take his family to Australia, but his son requires emergency surgery, and they have to postpone their trip. Can he persuade Qantas Airways to forego collecting change fees so the Schwartzes can reschedule their trip Down Under?
Connie Shomin says will never shop again at JCPenney. She recently returned two pairs of jeans to the store, but the representative offered her a JCPenney gift card instead of a cash refund, and that didn’t sit well with her.
Recently, a former work colleague, Amy Johnson, was lamenting on her Facebook page about how her DirecTV On Demand had been down for a couple days.
She posted that she had contacted DirecTV customer service by phone (AT&T purchased DirecTV several years ago), and that the representative told her the company was aware of the problem but did not have an expected date of resolution.
Scott Gillette took a gamble with his Caesars Entertainment Total Rewards points — and lost.
He waited until the last minute to make a purchase that would keep his account in good standing and prevent his points from expiring. However, the company claims the clock ran out for Gillette and his points. But did it?
When CheapOair misspells the name on Jessica Vogol’s airline ticket, she tries to fix it. Is it too late to make a correction — and will she have to buy a new one?
Patricia Honeycutt buys a ticket to fly between two cities in Argentina, but because of a LATAM Airlines ticketing error, she’s out an extra $200. Can our advocates help her get a refund?
Susan Parelman was enjoying a cruise vacation on Royal Caribbean’s Harmony of the Seas when she disembarked in Cozumel, Mexico to do some shopping. Unfortunately, she felt she was “ripped off” at a jewelry store that she claimed was vetted by the cruise line and now she wants a refund.
It was a simple request. My wife asked me to pick up tickets to “Annie” at the Walnut Street Theatre in Philadelphia if the “price was right.” So, during a free moment at work, I pulled out my smartphone and opened the StubHub app, where I usually can find a decent price for tickets being sold on the secondary market (from someone who was reselling tickets they already had purchased), and I browsed around the theatre.
Diane Barnes was excited about her first vacation in eight years, and it was a big one — a two-week stay at a Kamaole Sands Condo on Maui. Barnes, unfortunately, suffers from multiple sclerosis, so she required a room with central air conditioning in the unit.
Another misfortune beset Barnes when she misinterpreted the details of the listing on Expedia, which stated that the condo included both air conditioning and ceiling fans.
Hurricane Irma ruined Mary Zeoli’s recent travel plans in Myrtle Beach, S.C. Good thing she insured her trip, right?
Janice Hudson’s mother passes away, and she is forced to change her upcoming flight with American Airlines. Hudson provides proof of her death, but one year later, the airline has neglected to refund her change fee. Can our advocates help bring Hudson some solace after a tragic event?
Stephen Nelson finds out that his flight within Mexico has been changed and that it would require an overnight stay. This wasn’t acceptable to him, so he changed his reservation and the airline promised to refund for his original flights. Unfortunately, after months of waiting, the refund never came. Can our advocates help make Nelson whole?
When is a typographical error really not one? Lisa Helmer found out the hard way when she lost her deposit for a hotel room in South Florida.
When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround.
When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline?
Liliya Mikhaylova’s Samsung refrigerator stops working, and the warranty technicians can’t fix it. As a matter of fact, no one authorized to repair it in the area will finish the job. What is Mikhaylova to do? Just contact our advocates — and chill.
Evan Grober’s honeymoon is interrupted by the news that his father had passed away. The resort hotel promises to refund the balance of his stay. However, seven months go by, and Grober has yet to see a refund. Can our advocates help make a terrible situation a little better?
Larry Ayres wishes he had bought travel insurance when he tried to change his flights on WOW Airlines. And now he can’t even go on the trip. But wait … maybe he did buy trip insurance. But if he did, where’s his refund? Our advocates help sort out the confusion.
Robert Hamilton was looking forward to his six-night stay in Colorado that he booked through VRBO and Turnkey Colorado. But he also knew that with his mother-in-law hospitalized, he probably should buy travel insurance just in case the unthinkable happened. It also led us to wonder if travel insurance always covers a pre-existing condition and the death of a loved one.
Kim and Joe Christiana were headed home to Baton Rouge, La., from their son’s wedding when they got an unexpected change in their itinerary.
Bill Chromizky and his wife are excited to travel to the path of this summer’s solar eclipse. They book a hotel in advance through Expedia, but when they arrive, they’re told that their reservation had been canceled. The Chromizkys are forced to relocate to a more expensive hotel. Can our advocates bring them some sunshine and reimbursement for their extra expense?
Mark O’Brien contacted us after he and his cat were denied boarding on a United Airlines flight because he did not make the required reservation for his pet. This is a great reminder to read all the terms and conditions before booking an airline ticket, especially if you’re bringing a pet onboard. Or else you could end up with a paws in your travel plans.
Emily Miletich of Seattle contacted us because she said her son was a victim of double jeopardy when he paid for his excess baggage fees. And now she wants us to help get her son out of double trouble.
Edward Epstein books a bundled vacation package to Puerto Rico through Expedia but, in the wake of Hurricane Maria’s wrath, he’s forced to cancel his trip to the beleaguered island. While Expedia willingly refunds his hotel expense, American Airlines offers only credit for the airfare portion of the package. Can our advocates convince American to fork over a full refund?