Carol Weiss flew from Boston to Toulouse, France, on a flight booked through American Airlines and operated by Iberia. She arrived in Europe on May 13, but her checked bag arrived a week later, on May 20.
Holland America may have inadvertently let out one of its best kept secrets. It happened by accident, by its own agents’ errors and omissions. And we have Frances Perry to thank for the information.
David Healey went back to school in 2008. He paid for it with a student loan from Sallie Mae, a
For 8 years, Anthony LaMantia was a loyal Comcast customer. In 2015, he moved his office from Charleston S.C., to the neighboring town of Mount Pleasant, and ran into trouble when he called Comcast to move his line.
Roslyn Lang pays $25 to check her small suitcase each time she travels on United Airlines. Although her bag could fit in the overhead compartment, she is 73 years old and can’t lift the suitcase, so she always checks her bag.
Molly McMullin recently rented a car from Enterprise while her own car was in the shop. What happened after she returned the car, however, left her talking a blue streak.
Roberta Scales and her family recently missed their flight from Chicago to New Orleans. Things went from bad to worse, thanks to Spirit Airlines.
Something went terribly wrong when Diana Tung traveled on a United Airlines flight between Los Angeles and Melbourne in December.
Tung, who was seated in an aisle seat, was bumped by a flight attendant carrying a tray with liquids. You can probably guess what happened next.
My mom always told me that if I closed the door on my front-loading washer, it would develop a moldy stink that would be irreversible and would cause my laundry to smell, too. I thought that was an old wives’ tale.
Alan Sherman wrote to us about a recent “disturbing situation” that arose at the Delta counter in Palm Beach, Fla.
Sherman and his son were booked on a flight from Palm Beach to New York, where the two planned to attend a wedding. In the process, he discovered one of the most frustrating and unfixable aspects of air travel: anti-consumer rules that make no sense.
When Rosa Pasarin asks for a flight change, only to be offered a refund, can she expect Expedia to deliver? Find out.
Siying Deng needs our help. Unfortunately, we don’t take unwinnable cases, and as you might have guessed, hers falls into that category.
When you think of Crocs, what comes to mind? Good-looking shoes? No, that’s not what I think either.
If you visit Starbucks regularly, you may have been lured into joining its loyalty program, Starbucks Rewards. And if you weren’t paying careful attention, you might not realize the evil genius behind this program.
On June 12, the nation was shaken again by yet another mass shooting. This time, a gunman opened fire at the Pulse nightclub in Orlando, taking the lives of 49 people.
Elizabeth Traynor is upset that after turning in her leased 2013 Kia Optima to the dealership in West Nyack, NY, she received a bill in the mail for $400.
What’s a guest with a prepaid hotel stay supposed to do when the front desk staff announces at check-in that the hotel is infected with Norovirus? That’s the predicament Clara Campbell faced when she checked in for a seven-night stay at the Sonesta Maho Beach in Sint Maarten.
Susan Baldwin planned a trip to Tel Aviv and purchased travel insurance through Travelex at the time of booking. Like
When a lap child turns two on the day of return travel, do the parents have to buy her a seat on the plane?
So, you like to ride in the back of the plane? Rubbing elbows with strangers is your thing? Well, can you name all 10 of these economy class cabins?
Prove your knowledge of economy class cabins with our ECONOMY CLASS EXPERT quiz!
Have fun and share this with your friends to see how they do!
Steve Gregory returns his rental cars to Europcar at two locations in Italy, both with scratches. He wants to pay for the damage through his credit card rental coverage, but Europcar won’t turn over the paperwork. Can our advocacy team speed things along?
How many times can you ask for help? John and Jeanne Vesty would like to know. They travel frequently to Europe. They are also frequent visitors to this very consumer advocacy site, because sometimes your choice of airline has lasting consequences.
When Joel Miller rents an uninhabitable beach house, can he get his money back?
Eun Hwa Lee’s problem with Delta SkyMiles is also your problem.
Delta recently shuttered her son’s loyalty program account, “without notification or justification,” deleting 76,000 miles he’d accumulated during the last eight years.
Chunman Wang has plans to travel with her sister and two young sons to Europe this summer. She booked on Icelandic low-cost carrier WOW Air, with stops in Iceland, London, and Crete. Their plans keep them in Crete for several weeks, where her boys will enroll in summer camp.
Sleeping on an airplane is a challenge. But if you are traveling on a long-haul flight and happen to require medical equipment to help you sleep, the challenge just grew exponentially.
Nancy Edmunds bought a 2009 Honda CR-V for her 16-year-old daughter. The crossover SUV is a perfect blend of size, utility and safety.
Or at least that was the case.