Beware when a company says it’s making a goodwill gesture — especially if it’s a company not known for its goodwill.
When James Pfeifer’s cruise is canceled and a full refund is issued, does he stand any chance of getting a refund on the premium paid for travel insurance?
When Peggy Smith rented from Budget in Salt Lake City last October, she had a little fender bender. As Smith admits, it was a single car accident and she wasn’t hurt. She reported the accident to police because she thought the rental car coverage provided by her American Express card would cover the damage.
When Gerald Dackert planned his trip to Ireland, he took all reasonable measures to make sure nothing went wrong. He booked his flights and hotel on his own, but reserved his rental car through AutoEurope.
Back in March, Christopher Bart booked six tickets to Geneva on Turkish Airlines with a stopover in Istanbul, but suddenly felt the need to change his plans when terrorists bombed the Istanbul Airport on June 28, killing 45.
Olivier Coispeau booked a one-night stay on Priceline.com at the Holiday Inn Garden Court A1 Sandy-Bedford, near Cambridge, England. But when he and his family arrived at the hotel, they were in for a surprise.
Except that millions of Americans are second guessing their decision to bank with Wells Fargo, not much has changed since the Consumer Financial Protection Bureau announced the massive fake accounts scam perpetrated by Wells Fargo on its own customers. Predictably, a few proposed class action lawsuits have been filed by Wells Fargo customers, shareholders and former employees alike.
Joseph DeRanieri needs our help getting 50,000 frequent flier miles credited to his AAdvantage account.
Bonnie Way and her elderly mother, Anne, recently flew from San Francisco to Edmonton, Canada on United. Unfortunately, they’re not in any big hurry to repeat the experience.
Wanda Lockamy wanted to buy a truck on Craigslist for its advertised price of $1,500. The seller provided a link with photos of the truck and recommended she pay with eBay gift cards “for her protection.”
When the news broke Thursday that Wells Fargo was defrauding its customers by opening fake accounts in customers’ names to meet aggressive sales goals, it came as a blow to many.
After enduring two personal tragedies, Tracy Hamilton found herself amidst a third one involving United Airlines.
When Peter and Ruth Hume’s checked bag goes missing on Iberia Airlines, can our advocates help them get it back?
Rachel Merrick Maggs is a working mom whose job keeps her on the road. And though she travels frequently, her decision to breastfeed her baby hasn’t slowed her down.
Juan Cintron doesn’t like being around kids, especially on airplanes. And let’s face it, that’s not an unpopular position.
Mary Lynn Oglesbee was scheduled to fly from Venice, Italy, to Dubrovnik, Croatia, on Spanish low-cost carrier Volotea. But the airline had other plans.
Four days before Ryan Bernard was to take his girlfriend on a surprise wedding trip to Las Vegas, Bookit.com canceled. Although his initial deposit made in October was accepted, subsequent payments on his payment plan didn’t go through.
Rebecca Johnson has a lawyer. Her case has gone to trial. She has entered into a confidential settlement agreement with the opposing party, her landlord.
In May 2015, Martha Swain booked tickets on American Airlines from Minneapolis to Shannon, Ireland for a golf trip her husband organized for a group of friends.
After a trip to Paris gone bad, Virginia Sinclair-Brooks is facing some serious bills. On her third day in Paris, her back “went out,” and she was in sudden, severe pain. Her daughter took her to the hospital, where doctors confirmed she had a herniated disc, touching her sciatic nerve.
Daniel Zabek wants our help getting reimbursed for purchases he made when American Airlines lost his suitcase on a recent trip. American has already apologized and cut him a check for $1,575. Is that enough?
Even the best planned European trip can take unpredictable twists and turns. Just ask John and Grace Marino.
When Angie Orth planned a dream destination wedding in the Bahamas, she had no idea what a nightmare it would become. And when the Bahama Beach Club resort failed to deliver the event she planned, she turned to us for help.
Douglas Abbott wants American Airlines to pay for a mix-up he says the airline caused. American says Abbott himself is the source of the problem. So who is right?
Vicki Alexander’s recent experience with beauty subscription company GlossyBox has left her wondering how someone can cancel a subscription before she has even signed up.
Sally Holman-Hebert has an auto loan with Toyota Financial Services. But back in April, things started going haywire with her
On a recent visit to Pizzeria Uno with his family, Ed Lawrence discovered a mysterious $1.99 charge on his bill for something called Ziosk.