Why won’t Chase give me the 50,000 miles I was promised?

Gary Brauch checked his Chase credit card statement. He had charged $2,000 of purchases to his new account and was therefore supposed to receive 50,000 United Airlines frequent flyer miles at this point, according to the promotion that induced him to open his account with Chase. But the miles weren’t there.

I already have auto insurance, so why is Europcar forcing me to buy it for my car rental?

When Allison Blake rents a car through Hotwire for her trip to Mexico, she is forced to purchase auto insurance coverage even though she already has it through Allianz. Can our advocates persuade Hotwire to refund Blake the cost of the insurance she didn’t need?

Shouldn’t airlines make their websites easier for seniors to use?

When Henry Milnark inadvertently purchases priority boarding for his wife during American Airlines’ online check-in process, his wife is told to request a refund online. But American responds that the fee is nonrefundable. Can our advocates help the Milnarks recover the fee? And should American simplify its website?

Is a two-hour delay worth 25,000 American miles?

When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid.

Why is Travelocity doubling the rate for my hotel room?

When Joseph Pollard checks in at the Grange Blooms Hotel, he is charged nearly double the rate for the room he reserved through Travelocity. Neither the hotel nor Travelocity will honor the original rate or negotiate with him. Can our advocates stop the runaround?

Why has my luggage gone missing on Airberlin?

If you’re planning to fly Airberlin any time soon, consider traveling without luggage or shipping it ahead to your final destination.

Our advocates and our forum members have been seeing a big uptick in cases involving missing and delayed luggage on Airberlin. We’re wondering: Why is Airberlin having so much trouble transporting luggage with its owners?

A week of volunteering in Kenya nosedives because of air ticket error

When Kristina Aubert tries to check in for a flight, she finds that her name is misspelled on her air ticket, costing her a week of volunteering as a nurse in Kenya. Are her travel expenses gone forever? Or can our own volunteers help her recover them?

It wasn’t my fault. Why should I be penalized for missing my flight?

It just wasn’t David Ababio’s day.

His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary.

How did a ticketing mistake cost this traveler $675?

When Krishna Addanki used the travel website ExploreTrip to reserve a flight to India, he relied on the site to correctly book him and his infant child on United Airlines. But when he arrived at the airport, a United representative told him that his child wasn’t booked on the flight – and he couldn’t fly that day.

National overbooked and left me stranded in Mexico with no car

When Robert Segal and his wife planned their Mexican vacation, they reserved an SUV from National Car Rental through Hotwire. But when they arrived at the National rental facility in Mexico City to pick up the car, they found that there was no SUV available for them to drive off the lot. National had “oversold” its vehicle inventory.

If I cancel my service after 11 days, why should I be required to pay for an entire month?

Merry Bruton canceled her cable TV service in April after only 11 days of service. But Suddenlink, her cable TV provider, is forcing her to pay for an entire month of service. Why, asks Bruton, does she have to pay for 19 days of service that she isn’t receiving?

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