After Nora Heuton places her wedding ring set on Sears layaway, the company runs out of stock and cancels her order. There’s just one detail: The $586 she paid hasn’t been refunded. Can this wedding be saved?
After Kelly King cancels her T-Mobile account, the phone company charges her for an extra month anyway. Can she get a refund?
I think Samuel Anderson-McCoy is trying to set some kind of record with his multinational travel nightmare. The paper trail runs 83 pages, which has got to be some kind of record.
And in the end, my advocacy team had to give him one more piece of paper — his walking papers.
Sometimes, nonrefundable really means nonrefundable. Even if you’re Sibel Isik, a customer stricken by the flu just before her vacation to Cancún, Mexico.
And even if you’re me.
Why can’t Home Depot fix the mess it made after installing the appliances in Angela Jenkins’ kitchen? It’s time for answers.
Try as hard as she might, Michelle Blanchard can’t get off Petco’s email list. What will it take to get the company to stop contacting her?
You probably don’t need another reminder that loyalty programs often hurt more customers than they help. You probably don’t need to take another trip into a crazy world of code-sharing and airline funny money.
Charles Mills’ trip to Peru fell to pieces. Why? Because he insured only a piece.
His case is a necessary reminder that travel insurance only covers what it covers, despite any appearance to the contrary. It also exposes our limits as consumer advocates. If the contract doesn’t allow it, we usually can’t advocate for it.
Dylan Tack is hit with an extra $359 for an impact wrench he orders from Amazon.com. Can this accidental billing be repaired?
Connie Matlin wants to do the impossible: buy travel insurance for what she thinks is an uninsurable trip. “My family and I would like to travel to Europe this summer,” explains Matlin, a financial planner from Cleveland. “I want to purchase airfare as soon as possible to secure a good price, but I’m also nervous.”
If you miss your flight, don’t stress out. There’s more than one way to save your vacation or business trip.
Everyone has to eat. But not everyone knows how to save money on groceries.
The average American spends $151 per week on food, a figure that includes groceries and restaurant spending. A deep dive into the numbers suggests people are spending less on groceries than they did 20 years ago, when adjusting for inflation.
Paypal blocked Noah Thomas’ PayPal account and he lost $180 in gift cards. Can the company just keep the money?
Stacey Hopkins pays half a month’s rent after a new owner moves into the building and changes the due date for rent checks. But now she’s being charged a late fee. What’s going on?
Sometimes when you’re traveling, your timing is terrific. Sometimes, it’s just lucky.
On our trip to South Dakota last week, we were just lucky. Temperatures in the mid-70s, almost no visitors. Matt Plank, the assistant curator of reptiles of the Reptile Gardens, a private collection of alligators, snakes, and turtles, just outside Rapid City, described the mayhem of tourist season to me.
It’s time for a federal automatic renewal law. Too many businesses overcharge their customers with auto-renewing club dues, gym memberships, and subscriptions. The madness has to end.
When Eurostar cancels Suzanne Kraft’s train from London to Paris, a company representative says her only option is to buy a new ticket. Turns out that’s wrong, and now the bills are piling up. Is she entitled to a refund — or any kind of compensation?
When Ross Horrocks’ cruise goes bad, Norwegian offers him a full refund. Then the company withdraws the offer. Can it do that?
Did you hear about Donald Gorske, who ate nearly 30,000 Big Macs, according to the Guinness Book of World Records? If you look up the word “superfan” in the dictionary, you’ll find a picture of Gorske.
A Carnival cruise to Mexico’s scenic Yucatán Peninsula seemed like the perfect occasion for Jordan Brungardt to propose to his girlfriend. But before he popped the question, he consulted with an onboard photographer about capturing the moment when he hoped she would say “yes.”
Paul McKnight’s “outdoor” GE water softener stops working, and he thinks he knows why. Not only was it installed by an unauthorized plumber, but it turns out it’s an indoor unit. Can this filter be fixed?
Gesine Van Der Meer’s gift cards are worthless. Why won’t CardCash, the company through which she purchased them, offer a refund? And is there anything our advocacy team can do to help?
When SATA Azores Airlines cancels Ardis Young’s flight, she asks the carrier for compensation under EU 261, the European consumer protection law. The airline responds with excuses — and flight vouchers. Is it shortchanging her?
Jason Scheff wants to know what a surprise Daily Destination Fee is on his Marriott hotel bill. I’ve been getting a lot of similar complaints about this new fee and tracking it closely, so let’s take a minute to explore this new surcharge.
When spring storms delayed Ernest Messersmith’s flight from Hawaii to Boston, American Airlines offered vouchers and hotel rooms for his inconvenience. Vouchers that, on reflection, it probably didn’t have to offer.
Panera just ordered me to delete the names, numbers and email addresses of its executives from this site. It’s not the only company that wants me to erase contact information.
But should I?
Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. Will the carrier go back on its word?