I probably shouldn’t tell you this, but …

What are you afraid of?

What makes your heart skip a beat? What keeps you awake at night, staring at the ceiling?

I probably shouldn’t tell you. After all, I’m the guy in the superhero cape in Times Square. I’m not supposed to be afraid of anything.

Why does this guy think I put a weird Uber app on his phone?

Who does Frank Caligiuri think we are? And why is he so pushy about his Uber app?

The answer to those questions exposes a growing problem at the world’s favorite consumer advocacy organization: People are mistaking us for the misbehaving companies we’re trying to protect them from.

What to do when Mother Nature tries to ruin your vacation

Mother Nature vs. your vacation — you’ve been there too? But she doesn’t have to win. That’s worth remembering, even with Kīlauea about to engulf the interesting parts of Hawaii’s Big Island in slow-moving lava. And even with all those summer vacations that are up against the possible calamities, including earthquakes, hail storms, hurricanes, tsunamis, tornadoes, and wildfires.

Hey FedEx, what happened to this man’s poor bike?

When Clay Templin ships his mountain bike from Milwaukee to Phoenix using FedEx, he expects it to arrive in one piece. But when he opens the box, he discovers severe damage and puncture marks on the outside of the box. Why is FedEx rejecting his $250 damage claim?

After a multinational travel nightmare, who has my money?

I think Samuel Anderson-McCoy is trying to set some kind of record with his multinational travel nightmare. The paper trail runs 83 pages, which has got to be some kind of record.

And in the end, my advocacy team had to give him one more piece of paper — his walking papers.

This is what happens when you insure a trip in pieces

Charles Mills’ trip to Peru fell to pieces. Why? Because he insured only a piece.

His case is a necessary reminder that travel insurance only covers what it covers, despite any appearance to the contrary. It also exposes our limits as consumer advocates. If the contract doesn’t allow it, we usually can’t advocate for it.

Got a travel problem? Here’s how to make the impossible, possible

Connie Matlin wants to do the impossible: buy travel insurance for what she thinks is an uninsurable trip. “My family and I would like to travel to Europe this summer,” explains Matlin, a financial planner from Cleveland. “I want to purchase airfare as soon as possible to secure a good price, but I’m also nervous.”

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