Of all the bad vacation starts, it’s almost impossible to pick the worst. But here’s a contender.
Madeline Gaffney leaves her Airbnb rental after she discovers it’s in a crime-ridden neighborhood. Can she get a refund?
When Tracy Rubin tried to check in online for her 4 p.m. flight from Boston to Chicago, she discovered she was going nowhere. A Southwest schedule change meant she’d need to depart at 2 p.m., a flight she didn’t want.
Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why.
An unexpected cancellation of her domestic flight puts Janice Malvey’s Australia vacation in jeopardy. But who should fix the problem? And is there time to do it before she leaves? Why won’t JustFly fix her ticket?
After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
After Reza Alborz’s father dies, there’s almost no chance he can fly back to Iran to visit his family. Would Turkish Airlines consider refunding the plane tickets his mother bought?
Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.
Here’s a question that’s crossed every airline passenger’s mind at least once: Why is it so hard to get the airline seat assignment you want?
Beth Shadur wants to know. She doesn’t like the aisle seat. So when she flew from Chicago to New York recently, her husband, an elite-level frequent flier, tried to find her a window seat.
Rob Katz is always on the move. When I met him, he seemed to be in perpetual motion. “Hi, nice to meet you — see you later,” he said in a single breath. I hardly had a chance to respond.
After Hurricane Harvey ripped through Texas and Louisiana last August, inflicting a record $125 billion in damages, residents braced for a second storm: a wave of disaster insurance scams.
The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.
Temecula may be one of California’s best-known wine regions, but I’ll always remember it for something else: the fresh fruit we harvested on a recent visit to this out-of-the-way Southern California destination. That’s right, we saw the horde of tourists go one way, and we went in the other direction.
Just in case you’re wondering, you can’t negotiate your Hotwire discount after you click confirm.
Eden Benbow found that out the hard way when she recently booked a Hotwire “blind” deal. Once Hotwire revealed the name of her hotel and the rate, she discovered she hadn’t gotten such a good deal. And she asked Hotwire to do better.
Sunita Gupta’s husband makes a detour to the ER shortly before his Virgin Atlantic flight. She cancels their tickets but must pay $850 to reschedule a future flight to a random date. What are the chances of a refund?
And now, as they say, for something completely different. Since we’ve been talking about travel and manners recently, one reader has brought up one of the most controversial subjects in the travel industry: diapers in pools.
Jay Makda has a blacklisted Samsung phone. What does that mean, and why won’t Samsung give him a refund?
No matter where she clicked, the annoying ads followed Suzanne Wolko.
Whether she was visiting her favorite travel blog or a booking site, a colorful image for a five-star hotel in Chicago popped up, “almost taunting me to click it,” says Wolko, a former corporate travel manager who lives in Philadelphia.
Did a United Airlines flight attendant kill a passenger’s dog? After the latest airline animal incident, which involved a puppy thoughtlessly stuffed into an overhead compartment, that’s what our readers are asking.
When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier.
The ABS actuator failed on Pamela Cox’s Highlander. Why won’t Toyota fix it as promised? Let’s find out.
I don’t scare easily, but nothing puts the fear of God in me like driving on the left-hand side of the road.
Where’s the best place to drive? Dave Fortney loves to drive in Greensboro, N.C. The roads are impeccably maintained, uncrowded and, well, fun.
John Angarano isn’t just tired of bait-and-switch airfares. He’s also skeptical about the excuses airlines and online booking sites give for displaying an initial low price then switching it out later with a higher fare.
No sooner had the ice thawed from this winter’s ferocious storms than the disaster repair scams appeared like spring weeds. They promised a speedy and painless recovery but delivering little — or nothing.
Sue Burgess began to feel sick on a Southwest Airlines flight from Phoenix to Albuquerque earlier this year, and after a rough trip in which she filled several barf bags, she was sent to a hospital after the plane landed. She’s fine now — turns out she had the stomach flu — but there’s the small matter of a $9,000 hospital bill.
If Jody Clark’s recent United Airlines flight from Houston to Vancouver had been a scene in a movie, it probably would be the one where the protagonist is finally pushed to the brink of a nervous breakdown. She says she was stuck next to two screaming toddlers in first class no less, and she wants a refund.