Why every awesome adventure is a movie location vacation

It’s not made of mashed potatoes or shaving cream, but Devils Tower still looks like a great landing pad for space aliens.

The mashed potatoes and shaving cream, of course, are from the movie “Close Encounters of the Third Kind.” Remember when an obsessive Richard Dreyfuss can’t get that monolith out of his head? Yeah, that was intense.

Whose side are you on? Here’s a hint

One of the most common reader questions we get here is, “Whose side are you on?” It happens when my advocacy team, or I, gently turn down someone’s request for help — something we often do in our Case Dismissed posts.

The answer is: We’re on your side, of course. But we have to say “no” to make our “yeses” as effective as they can be.

We’re a 501(c)(3) nonprofit organization. Here’s what that means for you

We became a 501(c)(3) nonprofit organization yesterday. I’m beyond excited to share this news with you.

Being a 501(c)(3) means the Internal Revenue Service (IRS) has approved us as a tax-exempt, charitable organization. It’s an important and necessary step in turning this site into a sustainable organization that empowers consumers to solve their problems and helps those who can’t.

I probably shouldn’t tell you this, but …

What are you afraid of?

What makes your heart skip a beat? What keeps you awake at night, staring at the ceiling?

I probably shouldn’t tell you. After all, I’m the guy in the superhero cape in Times Square. I’m not supposed to be afraid of anything.

Why does this guy think I put a weird Uber app on his phone?

Who does Frank Caligiuri think we are? And why is he so pushy about his Uber app?

The answer to those questions exposes a growing problem at the world’s favorite consumer advocacy organization: People are mistaking us for the misbehaving companies we’re trying to protect them from.

What to do when Mother Nature tries to ruin your vacation

Mother Nature vs. your vacation — you’ve been there too? But she doesn’t have to win. That’s worth remembering, even with Kīlauea about to engulf the interesting parts of Hawaii’s Big Island in slow-moving lava. And even with all those summer vacations that are up against the possible calamities, including earthquakes, hail storms, hurricanes, tsunamis, tornadoes, and wildfires.

Hey FedEx, what happened to this man’s poor bike?

When Clay Templin ships his mountain bike from Milwaukee to Phoenix using FedEx, he expects it to arrive in one piece. But when he opens the box, he discovers severe damage and puncture marks on the outside of the box. Why is FedEx rejecting his $250 damage claim?

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