WOW air cancels Mel Bandler’s flight, so she books a flight on a different airline. She wants a refund for the canceled portion of the flight, but WOW refuses. Can our advocates help?
A small electronic glitch in Istanbul created a big headache for Hedwig Gadelrab on a recent trip from Miami to Cairo. Why won’t her airline help her fix it?
Should Rob Rudick skip a leg of his flight from the Azores back to Boston? Our advocacy team tries to answer this seemingly easy question.
Elizabeth Kellogg reserved a non-refundable hotel room and then forgot the dates. By the time she remembered them, it was too late to cancel. Now she wants help with a refund.
Joel Barshak books a boutique hotel in Guadeloupe through Expedia. He immediately cancels the reservation and receives confirmation that he is entitled to a refund. But he doesn’t get it. Can our advocates help him?
When Austrian Airlines cancels Mary Kopacz’s flight from Vienna to Frankfurt — and she and her husband miss their connection to Denver — she asks us the enduring question: Did the airline do everything it could?
Ellen Kim reserved three nights at the Hotel San Zulian in Venice, Italy, through Booking.com. But when she checked in, a representative told her the property was overbooked and sent her to the Hotel Panada.
United Airlines loses Lucas Zaiden’s bags. It agrees to reimburse him but never does. Can our advocates help him get paid?
Sandie Knopf redeposits miles into her American Airlines account. She asks for help in getting the redeposit fee refunded. How can our advocates help?
When Don Horger’s wife passed away, he asked Delta Air Lines to transfer her SkyMiles to him. Delta agreed, but only if Horger would pay the transfer fee. Horger didn’t think that he should be charged the fee.
Jacqueline Heller is bumped from a flight that’s overbooked, but she can’t get the airline to refund her baggage fee. Can our advocates help?
Princess Juliana International Airport cancels James Quinn’s flights because of hurricane damage. He wants a refund from Delta Air Lines, but it wants him to reschedule. Can our advocates help him get a refund for the flight the airport canceled?
Charlotte West buys a ticket on LATAM Airlines and books the the cheaper rate for Peruvians. But, she’s flying with a U.S passport, so the airline won’t honor the fare. She had to pay another $177 for the ticket. Can our advocates get the money back?
Thomas Trayer and his family book tickets on WestJet Airlines. When they get to the airport security checkpoint, they’re told that their flight is canceled. They haven’t been able to get a refund for the canceled flight. Can our advocates help?
Samuel Lisenco needed to go to Texas for a wedding, so he booked a flight on American Airlines with a connection in Dallas. But crew scheduling issues caused American to cancel his onward flight, and he ended up back home.
Beth Bixel books a flight on Frontier Airlines. Later, the airline changes the departure time. The new schedule has her arriving at her destination too late. She cancels the ticket, but is charged anyway. Can our advocates help her get her money back?
Patrick Ryan and seven other passengers are stranded when British Airways’ computer system melts down. They’re traveling to Norway for a cruise and charter a flight so they would arrive in time to board the ship. Now, they can’t get reimbursed and want to know if our advocates can help them.
Helen Weinheimer books tickets on American Airlines, for her and her four grandchildren. They are rerouted, then bumped. What should have been a short flight turns into a 30-hour odyssey, with overnight expenses. Can our advocates help them get compensated?
Allen Mcdowell and his wife book a cruise package with flights. When they arrive at the airport for the return trip, they learn that their flight is changed. But, they aren’t notified of the change and they miss the flight. They have to buy new tickets, and can’t get their money back. Can our advocates help them get reimbursed?
Catherine Diviney prepays Priceline for a name-your-own-price car rental from Avis. When she tries to pick up the car, Avis won’t release it to her because she only has a debit card. And Priceline won’t refund her money. Can our advocates help her get her money back?
Pamela O’Meara books a cruise, but has to cancel her vacation for a medical reason. The trip insurance she bought won’t cover her cancellation. Can our advocates help get the insurance company to pay her claim?
Celeste Powers is bumped from her flight, and British Airways issues her a debit card worth $659 as compensation. The card doesn’t work, and a month later the airline still won’t resolve the issue. Can our advocates help her get compensation for her overbooked flight?
Ningfen Chang buys an airline ticket to China. But, when she arrives at the airport, the airline tells her she doesn’t have a ticket .She has to buy a new ticket. Can we help her get a refund for the cost of the second ticket?
Ilene Kahn files a claim with WOW Airlines for a delayed flight. The airline issues a claim number, but doesn’t process it. Can we help Kahn?
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him.
Van Le’s daughter didn’t make her flight. And it cost her.
LATAM Airlines damages Julia Schiffman’s luggage and agrees to pay her for the loss. But it never does. Can we help her get her money?