When Wendy Osterweil receives a surprise bill for a traffic fine from Enterprise, she wonders if she’s being overcharged. Our advocates try to find out.
Susan Spiewak had the not-uncommon experience of having her delayed baggage fail to follow her properly on a recent trip to the British Isles. Fortunately British Airways did not lose the luggage. It only failed to forward it properly in advance per her itinerary, despite many wasted minutes on the phone.
When Dynamic Airways suddenly stopped flying from Fort Lauderdale, Fla., to Caracas, Andres Montagnani of Southwest Ranches, Fla., was left wondering how to get home — and how to get his money back.
Theresa Lies’ son wants to cancel his trip to Mexico because of Zika fears. Can our advocacy team help him?
Sprint billed Kathleen Schaum for phones she didn’t order. Can our advocates help her get this straightened out?
Gabriele Russo began suffering from diarrhea and fever after a week in Peru. Why won’t his travel insurance company, Globelink, pay his claim?
Kathleen Hull flies once on Spirit but is charged twice for her baggage. What’s going on here? And can her online travel agency help her sort it out?
Jennifer Schneider’s USAA Credit Card loyalty points are gone. Or are they? In fact, were they ever there?
Susanne Flecker and her husband put their baggage in storage and then left Tokyo for a leisurely trip using small hotels booked from the U.S. through Expedia. Yeah, they made their reservations online. What could possibly go wrong?