If at first you don’t get your EU 261 claim approved — try, try again

Sally Lee and a friend book flights to London on British Airways. But the airline cancels their flight less than 24 hours before departure. Their story is a good lesson in how a specific European Union regulation can help flyers, and how to get your EU 261 claim approved.

This WOW air refund case will really make you say, “Wow!”

The morning James Gilmore and his family were scheduled to fly home from Paris, he received an email from WOW airlines telling him their flight was canceled. The next available flight was five days later. For a variety of reasons the family needed to be home before then. He called WOW customer service which told him he could book a flight with another airline and WOW airlines would refund the cost. He’s still waiting.

Help! Carnival changed my cruise itinerary and I want a full refund

Several days before Thuan Bui’s Carnival cruise, most of his scheduled ports of call are canceled by the cruise line. So he cancels his trip. Now he wants a full reimbursement for the cost of the cruise, travel insurance and airline change fees. You might think you know how this one ends — but you might be wrong.

Nothing about this trip was “merry”

Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry.

Without a supporting doctor’s note, this trip insurance claim is DOA

Some of my fondest vacation memories are from trips to the Yucatán peninsula when my kids were younger: tubing an underground river; bumping down dirt roads exploring the jungle in an open-top Jeep; watching my daughters snorkel for the first time, surrounded by a rainbow-hued school of fish.

Does American owe this traveler for his missed day in Mexico?

All passengers were aboard William Kaighn’s American Airlines flight to Phoenix. The doors were secured, and they were waiting to push back from the jetway when the captain announced that everyone would have to deplane and board a different aircraft at another gate.

And then, Kaighn tells our advocates, an entirely different group of passengers boarded that plane, and after fuel was added, took off for the East Coast.

If you are on a group tour and get delayed at the border, can you be left behind?

Marty Schonberger booked a trip to Petra, one of the world’s great archaeological sites, with Fun Time tours. Everything went perfectly until the group’s bus got back to the Israeli border. Then, as he wrote to us, suddenly it wasn’t a fun time.

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