Frank Fantasia plans the perfect vacation to Portugal with family and friends. They land in Lisbon as scheduled and disembark. When they arrive at Portuguese Immigration, Fantasia realizes he left his passport on the plane in the seatback pocket. Portuguese officials not only detain him, but deport him back to Boston. Will our advocates fight for his compensation?
There are some days we wish we could take every case that we receive. The fact is, we can’t. And there are several reasons for that.
Helen Nitkin and Adrienne Wong don’t know one another. But they do have one thing in common: Both have recently had their Global Entry revoked for failing to declare their purchases made overseas. Will our advocates be able to get their trusted traveler status reinstated?
If you intentionally violate the terms of a user agreement and suffer a loss, our advocates can’t and won’t help you recover. Ann Wax and her minor son found this out the hard way.
When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it?
Damon Terzaghi plans a trip to New Zealand to introduce his recently born child to his family. When making the reservations, he mistakenly uses his stepson’s nickname on one of the four tickets. Of course, it doesn’t match the name on his stepson’s passport.
When Ricardo Perez discovers a urine-soaked mattress at an Airbnb rental, he thinks he’s entitled to a refund. Airbnb disagrees. That’s when Perez calls on our advocacy team.
When Frank Diss rents a car in San Antonio, he accepts an agent’s offer of optional insurance coverage for a one-time cost of $26 for the entire term of his rental. But when Diss returns the car, he’s billed $208 more than he expected. Does he deserve a refund?
Karen Coy-Romano books a nonrefundable hotel reservation using the travel website Amoma.com. A day after she receives her reservation confirmation, she notices it’s incorrect.
Bill Marstellar and his wife plan a trip to Germany to visit their daughter. Marstellar uses Expedia to reserve a car from Dollar Rent a Car. When he arrives in Germany, signage directs him to the Hertz counter to pick up the car.
Erin Hill is invited to be a bridesmaid in her friend’s destination wedding in the U.S. Virgin Islands. Air traffic delays cause her to miss her original flight to St. Thomas. Sympathetic to Hill’s situation, United routes her through Miami on another carrier. Arriving in St. Thomas that same night, she can still be in the wedding the next day as planned. But Hill’s luggage doesn’t make the trip. She’s forced to borrow clothes from her friend and misses participating in the wedding. Now Hill wants a full refund. Will our advocates be able to help her get it?
Andrew Smith purchases two Groupons, each worth three sessions with a personal trainer, for himself and his wife. They complete one session and schedule their second. But then Smith’s wife gets sick. When he tries to reschedule the remaining two sessions, he hears crickets from the trainer. At first, Groupon says it will give him a credit for the two vouchers, but at the last minute changes its mind. Can we help Smith get what he’s owed?
Hilton is charging Mary Zimmerman a $45 smoking fee because one of her relatives smoked in a hotel room. Well, of course she did. It was a smoking room.
When Julia Ingle books a four-day stay at a Days Inn in San Antonio through Hotwire.com, she isn’t expecting a broken box spring, bloodstained sheets and bedbugs. But that’s exactly what she gets. What she doesn’t get is a refund from Days Inn. Can our advocates help her get compensated for what she got?
Barbara Copley was bitten on a plane. No, that’s not an outtake from a Snakes on a Plane sequel, it really happened.
For my wife and me, travel has always felt like fulfilling the dream of adventure. But no adventure that had ever crossed our imaginations could compare with our visit to Antarctica.