Read this before you go to a timeshare sales presentation

Sitting through a hard-sell timeshare presentation can be emotionally draining and hazardous to your checkbook. If you’re not careful, you can find yourself spending a lot of money and locked into a long-term financial obligation that can be very hard or even impossible to get out of.

JustFly let me book an illegal route — now I want a refund

Using an online travel agency (OTA) to book a vacation in Asia seemed like a good idea at the time to Mitchell Knutson. But when things went wrong, this traveler claimed that the OTA sold him an illegal ticket. He wants our help to get it to reimburse his $1,000 loss.

This consumer has been threatening the wrong company and wants our help

Bradford Roberts was cheated out of $356. That’s what he paid for a Bed Bath & Beyond gift card with a face value of $400. But when he tried to use the card, he learned it had no value. He’s angry with Bed Bath & Beyond (BB&B) and wants us to help him get his money back.

Here’s why you should triple-check your reservations before you hit “confirm”

There’s an old saying that the devil is in the details. It’s especially relevant when you’re dealing with air travel. That’s because if you don’t pay careful attention to the details when making your reservations, there can be the devil to pay.

Yes, a scratch on your rental car will be an “issue” — an expensive one

How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.

My hotel was under a complete renovation — I want a refund

Caleb Short makes a reservation through Travelocity for a three-night stay at the Solstice Hotel in Erie, Pa. When he checks in, he finds the property in the midst of renovation work that makes him feel that it’s an unfit place to stay. Hotel management promises him a refund, then reneges. Travelocity refuses to help. Can we?

Why you shouldn’t wait 15 months after your trip to make a complaint

How long is too long to wait to register a complaint about the way you were treated? Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even impossible.

Please stop wiring money to strangers!

Repeat: Please stop wiring money to strangers!

Too bad that Heidi Barker of Watertown, Conn. didn’t see this warning before she wired money for a vacation rental. She was planning a Caribbean vacation in St. Maarten. Using VRBO, she found a beachfront, ground floor, two-bedroom condo. The listing was legitimate. But the person she communicated with via email was not the owner.

Knowing what to do won’t help if you don’t do it

Don Litchfield’s car rental on Hawaii’s Big Island was a case of good news and bad news. The good news: Dollar Rent A Car’s agent offered him a “free” upgrade to a larger SUV because Litchfield would be transporting a wheelchair. The bad news: a final bill that was more than double what he had expected to pay. It could have been avoided if he had only done what he already knew he should do.

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