Jessica Buczkowski saw a really good price online for a popular insulated cup that she wanted. She didn’t ask herself why the price was so much lower than everyone else’s. If she had, perhaps this story would not have been necessary.
Bradford Roberts was cheated out of $356. That’s what he paid for a Bed Bath & Beyond gift card with a face value of $400. But when he tried to use the card, he learned it had no value. He’s angry with Bed Bath & Beyond and has been making threats to the company. Now he wants our advocates to join him on his quest.
A woman went to a free stroke prevention screening given by a mobile medical clinic. She ended up on the hook for an extra exam fee when she later went to her own doctor.
If someone called you on the phone and asked for your social security number, your address, and the correct spelling of your name, would you provide the information? It may be hard to believe, but scammers figure Medicare recipients can be tricked into doing so with their latest telephone scam. But they have to hurry.
You’ve found the perfect vacation rental. The owner asks you to pay via wire transfer. Should you do it? Meir Hurwitz, of Brooklyn, N.Y., did, and now he’s out nearly $17,000.
He’s not the first to be taken in by a vacation rental fraud and likely won’t be the last. Over the years this site has carried many stories warning about vacation rental scams. Many of those involved wire transfers.
What kind of compensation can you expect from an airline when an equipment delay makes you miss an important event? What if missing that event causes you to lose a customer or hurts you in your job? Do you get anything extra?
Smart travelers know the importance of leaving plenty of time between connecting flights to protect themselves from problems caused by delays.
Have you heard of the “Grandparent Scam?” One of our readers wrote to us for help after a version of that ruse cost her more than $4,000.
It’s late at night and you’re asleep in a hotel room when you’re awakened by the room’s telephone. The caller identifies himself as the hotel manager and says he needs to get your credit card information again because of a hotel computer problem. Phone scams are the last thing on your mind.
What would you do if this happened to you?
Sitting through a hard-sell timeshare presentation can be emotionally draining and hazardous to your checkbook. If you’re not careful, you can find yourself spending a lot of money and locked into a long-term financial obligation that can be very hard or even impossible to get out of.
Sitting through a timeshare sales presentation can be a tiring, painful experience. But what’s worse is giving in to the sales pitch, signing an agreement, and then trying to get out of it later.
Using an online travel agency (OTA) to book a vacation in Asia seemed like a good idea at the time to Mitchell Knutson. But when things went wrong, this traveler claimed that the OTA sold him an illegal ticket. He wants our help to get it to reimburse his $1,000 loss.
You may have heard the idiomatic expression, “barking up the wrong tree.” That gives you an idea of the problem Gail Mayer faced as she waged an unsuccessful fight with the insurance company Trip Mate, over recovering her lost airline tickets.
Carol Harvey says she canceled her Southwest Airlines ticket. Southwest says she was a no-show. Who’s right?
Wherever you go these days you see people looking intently at their smartphone screens. They’re very absorbed in what they’re reading on those small screens while ignoring distractions such as traffic.
There’s an old saying that the devil is in the details. It’s especially relevant when you’re dealing with air travel. That’s because if you don’t pay careful attention to the details when making your reservations, there can be the devil to pay.
Luis Gonzalez of Miami is out $570. He wants us to help him get his money back. It all comes down to taking the time to read what is on your computer screen before you click the button that says “buy.”
How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.
If an airline offers you compensation in the form of a voucher, be sure you understand the rules and conditions that come with it. Andria Benjamin of the United Kingdom didn’t. That led to a dispute with American Airlines that she couldn’t win.
Caleb Short makes a reservation through Travelocity for a three-night stay at the Solstice Hotel in Erie, Pa. When he checks in, he finds the property in the midst of renovation work that makes him feel that it’s an unfit place to stay. Hotel management promises him a refund, then reneges. Travelocity refuses to help. Can we?
How long is too long to wait to register a complaint about the way you were treated? Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even impossible.
Gary Strannigan bought a hotel deal on Groupon, changed his mind and asked to cancel. Groupon approved the cancellation but charged him for a second purchase he claims he didn’t make. Can we help him?
Repeat: Please stop wiring money to strangers!
Too bad that Heidi Barker of Watertown, Conn. didn’t see this warning before she wired money for a vacation rental. She was planning a Caribbean vacation in St. Maarten. Using VRBO, she found a beachfront, ground floor, two-bedroom condo. The listing was legitimate. But the person she communicated with via email was not the owner.
If you’re going to invoke an airline rule, first make sure that it actually exists. In this case, trying to force an airline to comply with the so-called “Flat Tire Rule” didn’t help Irfan Baig. And while we can’t help him get a refund on a nonrefundable ticket, his case can help our readers.
Julie Duteau used Airbnb during a recent trip to Mexico with her husband. She found the $27 per night apartment unacceptable and left early. She wants a refund from Airbnb, but it wants even more money from her. Can we help?
When Julie Fried purchased a Groupon to go on a hot-air balloon ride, she imagined an adventurous, once-in-a-lifetime experience. Unfortunately, she never got to go on that ride, and the difficulty she encountered in getting her money back caused her to turn to us for help.
Allison Stinely shipped a piece of artwork via FedEx that arrived badly damaged. FedEx offers compensation for her item that is a lot less than she expects. Is she out of luck?