About Elliott consumer advocacy

Elliott is a site that advocates for you.

Founded in 1997 by consumer advocate and journalist Christopher Elliott, its goal is to empower consumers to solve their problems and to help those who can’t.

Here’s a little more information about our mission and our causes.

If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send us a request and we’ll investigate. Please read our frequently asked questions before getting in touch.


Christopher Elliott, founder and publisher

Christopher Elliott is the founder of this site. If you need help, please fill out this formHere’s more information about him and here are a few important disclosures about his advocacy practice.

Michelle Couch-Friedman, executive director

Michelle Couch-Friedman is the executive director. She is a consumer advocate, writer and licensed clinical social worker. If she isn’t here answering your consumer questions, she’s probably on an awesome road trip. She can be reached at ElliottHelpMichelleFriedman@gmail.com

Andy Smith, chief copy editor

Andy Smith is the chief copy editor. He is a retired systems analyst, financial analyst and editor. He holds a bachelor’s degree in Soviet Area Studies and a master’s in Slavic linguistics and an M.B.A. in finance. He has long been a student of languages, which comes in handy in his current job as a ski instructor at Whitetail, in Pennsylvania, where he can provide instruction in Russian, French, German, Spanish, Italian, Croatian and Brazilian Portuguese.

Michelle Bell, director at large

Michelle Bell is a director at large and writer. She worked in the travel and hospitality industry for almost two decades. Born in Germany, she has lived in 15 states and two foreign countries and traveled to more than 35 countries. After living and working in Southeast Asia for several years, she now resides in New Orleans.

Teri Bergin, newsletters

Teri Bergin is the director of the newsletter department. She is a physician assistant with an oncology and hematology practice in Central Florida. She leads our newsletter department.

Dwayne Coward, forum co-director

Dwayne Coward is a native Texan currently based in the St. Louis Metro East. He has worked for the U.S. Air Force for 35 years having been assigned to Florida, Greenland, Texas, Montana and Germany. When he is not here helping consumers, he is working on his latest scroll saw project.

John Galbraith, research director

John Galbraith is the director of our research department. He is a UK-based lawyer and he loves to find the contacts that others can’t find.

Steven Glover, technology

Steven Glover is responsible for ensuring the site operates smoothly.

Barry Graham, forum co-director

Barry Graham is the forum co-director. He has extensive travel experience and likes to help others solve challenges both with travel and with life in general. He is married with six adorable children. In his day job, he is a master inventor and mentors talented professionals. He is also a sales engineer and serves on two non-profit boards.


Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please fill out this form. We’d love to have you on board.

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