There’s something funny going on with car rental prices, and Hal Gordon wants answers.
February 2012
Kathy Galloway is upset at her car rental company, Dollar Rent a Car, and the site through which she reserved the vehicle, Carrentals.com.
When Chile’s Puyehue volcano erupted last fall, prompting airlines to cancel numerous flights, Donna Vogeler-Boutin decided her planned Christmas vacation in Bariloche, Argentina, would be too risky.
Christine Ballentine is a loyal US Airways customer, and she’s been saving up her frequent-flier miles for a trip to France this summer. But turning them into a ticket hasn’t been easy.
The following post is part of our ongoing series, “Meet the underwriters,” in which I introduce you to the companies that support the consumer advocacy on this site. We’re very grateful to them, and I hope you will show your support by giving them your business.
Where would we be without the TSA? Representatives of the $8.1 billion-a-year agency, which is charged with protecting America’s transportation systems, are stepping into the spotlight to ask that question. Two of them caught my eye last week.
Jenni Turbeville’s friends can’t make it to a Cirque du Soleil performance because of traffic. Can they get new tickets, or are they out of luck?
Life happens, they say. But it really happened to Dee Nemeth and her husband, Don.
Oour time in Hilton Head has come and gone quickly. Here are a few images from our trip, including a visit to the Coastal Discovery Museum At Honey Horn, a memorable lunch at Skull Creek Boathouse, and our stay in a ResortQuest condo.
The world is going to hell in a handbasket, as my dad used to say.
Here’s another episode in the “Our Lawyers Interpret EU 261 Differently” drama that has been playing itself out on this site since the controversial European passenger-rights law passed in 2004.
I’m in Hilton Head, South Carolina, today for our Away is Home family travel blog. Here are a few snapshots we took yesterday after we arrived. This leg of our trip winds down on Thursday, but I’m headed back to New York again next week, and will have a full report, of course.
I was about to move this complaint into my “case dismissed” file until I read a pretty serious allegation: that a Disney Cruise Line employee had inadvertently served a child a cocktail.
I don’t scare easily, but nothing puts the fear of God in me like driving on the left-hand side of the road.
For an agency that claims to have “zero tolerance” for criminal behavior, TSA agents sure spend a lot of time declaring their guilt.
David Battas exits his first-class train halfway through the trip after numerous problems and decides to fly to his destination. He wants a refund from Amtrak. But is he entitled to one?
Today I’m revisiting a case I first reported on back in November and followed up on last month. It involves Tania Rieben, who had rented a condo in Maui through VRBO.com.
If you recall last month’s dust-up about airfare pricing, you’ll remember that airlines felt singled out by the federal government, which is now requiring them to advertise fares that include all mandatory taxes and fees.
This is one of the strangest cases I’ve come across in my two decades of fielding consumer complaints. It involves a honeymooning couple’s missing wedding photos, me, and another me.
