It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours — and all happened near the media capital of the world.
As Joyce Dunne was checking out of Disney’s Grand Floridian Resort & Spa in Orlando recently, a cast member slipped her some bad news: Her Honda minivan had been damaged by the parking valet.
Rochelle Peachey is no stranger to high taxes and fees on airline tickets. A frequent flier between Miami and London, she routinely sees government charges that double the price of her ticket.
Whenever I hear from someone like Angela Wright, I can almost predict the TSA’s knee-jerk response to her complaint.
I‘ve already written about Southwest’s new restrictions on credits. Well, passengers haven’t exactly warmed to them and other policy changes.
“As a proud American, I served my country with loyalty and dedication in the aftermath of 9/11 by joining the TSA and the fight on terror,” the letter begins.
Jeffrey Grim can’t make a connection in Brussels because of an error made by his online travel agency. In order to fix the problem, he racks up $378 in phone bills. Should the company cover his expenses?
Sometimes, even death isn’t a good enough reason for a refund.
When David Simon wanted to fly from Milwaukee to Fort Lauderdale, Fla., he assumed “low cost” airline Southwest would offer the lowest fare.
They say imitation is the sincerest form of flattery.
