2011

It’s been another year — another awesome year — and we can’t believe it’s already over.

11 comments

If airfares confuse you as much as they confuse me, then I have some good news: Several new rules are going to make it easier to calculate the total cost of a ticket.

27 comments

When William Pou reserves a room at the Walt Disney World Swan and Dolphin Resort using his frequent-stayer points, he’s surprised by a $10-a-night resort fee, disclosed only after his room is confirmed. What’s more, he’s told the fee is required by state law. Is it — or is he owed a refund?

60 comments

Paul DiFeterici’s recent Alitalia flight from Miami to Rome was delayed by seven hours. “We were given a paper with information to contact Alitalia customer relations for compensation,” he says. He tried calling and writing to the airline, but no luck.

44 comments

If mentioning the word “overhead bin” doesn’t raise your blood pressure, maybe you haven’t flown recently.

133 comments

Luggage fees are a quick and relatively easy way for an airline to make money, but the European discount airlines have turned it into an artform. If your carry-on tips the scale a few grams over the limit, the price of your air transportation can routinely double, thanks to their punitive and arbitrary baggage surcharges.

45 comments

This is the time of year for the legendary “mileage runs” — the fabled flights to nowhere that elite-level frequent fliers take in order to retain their status. But in my latest National Geographic Traveler column, I wonder if the game is worth playing at all.

4 comments

Andrew Besterman’s eight-day cruise to the Bahamas on the Carnival Miracle was something short of divine. For the duration of the journey, he was annoyed by the odor of cigarette smoke which seeped into his mini-suite from the cabin next door.

54 comments

Maybe it was the frosting, which a TSA agent tsk-tsked for being “too gel-like.” Or maybe it was the sinister name of the company that baked it — Wicked Good Cupcakes — that made the federal agency charged with protecting America’s transportation systems suspect the cupcake contained more than chocolatey holiday cheer.

47 comments

You need to get Scammed now. Otherwise, you could get scammed.

8 comments

Michael Burz books two tickets with CheapOair — tickets that it confirms repeatedly. Now the online agency says he has no tickets, and wants him to buy new ones. Is that his only option?

36 comments

Like many air travelers who are wary of having their luggage pilfered, Bobby Caldwell took every step he could to protect his property on a recent flight from Albuquerque, N.M., to Chicago. He packed his belonging in sturdy suitcases and secured them with TSA-approved locks.

35 comments

When Molly Todd tried to secure seat assignments for a recent US Airways flight from Philadelphia to Cancun, Mexico, she made a disappointing discovery.

170 comments

What did you learn in 2011?

December 20, 2011

You have the power. That’s one of the biggest lesson of 2011, for consumers — and one of the key takeaways of my new book, Scammed.

1 comment

When Greg Caravelli’s flight to Cancun, Mexico, was cancelled in October because of Hurricane Rina, his tour operator, Apple Vacations, offered a full refund. United Airlines, which was supposed to fly him back home, returned his money. But the airline on which he was flying to Mexico, USA 3000 Airlines, did not.

21 comments

This is Rebecca Dickerson and her son, Jordan. A few days ago, they were cruising to the Bahamas on the Carnival Fascination. But this weekend, they were removed from the ship in a “shocking” turn of events, according to Rebecca Dickerson.

146 comments

Which travel bloggers should you read in 2012?

86 comments

Today’s word is “inconsistent.”

92 comments

Do you need insurance for your next trip?

14 comments

Sometimes when you travel, it’s the little gestures of compassion that make the biggest difference — especially during the holidays.

17 comments