I met Allison Ausband, Delta Air Lines’ vice president for reservations sales and customer care, earlier this year in Atlanta after she’d taken over for Perry Cantarutti. I followed up with her earlier this week to see how her new job was going. Here’s our interview.
September 2010
What does “You get what you pay for” mean?
You’ll need it.
Overselling travel insurance, getting what you paid for and the “real” Hawaii.
Renewable energy may be trendy on the U.S. mainland, but on Hawaii’s Big Island, it’s a reality.
Your rental car is fine — just sign here.
Here’s a fascinating graphic from our friend Bob Herbst, who shares a few numbers about airline ticket prices that might make you wish for the good ol’ pre-deregulation days, when airlines competed on service, not price.
At the end of yesterday’s post about TSA damage claims for luggage, I asked readers to take a look at the raw data released by the agency. And you did.
This is Pu’ukohola Heiau National Historic Park on Hawaii’s Big Island, where layer upon layer of stones from Pololu Valley were gathered to form an ancient temple for Kamehameha the Great.
Then again, maybe not. Before I get into the substance of this post, let me acknowledge a few of my biases. Although the Transportation Security Administration has never damaged my checked baggage — because I don’t check my baggage, probably — they did kinda ruin my last New Years Day. And Kari just had an [...]
Be nice to your car rental agent. Otherwise you could end up like Hank Jeffries.
All these years as a travel writer, and I’ve never been to Hawaii. But that changes tomorrow.
When I say this is a hot topic, I’m not kidding. I had to shut down the comments on this post earlier today because people just couldn’t get along. But here’s your chance to sound off in a more civilized forum: A weekend poll. More hotels are offering nonrefundable rooms. And more guests are booking [...]
EpicMix is Vail Resorts’ newest online mobile application for winter sports, and with ski season just around the corner, I asked Rob Katz, Vail Resorts’ CEO, to weigh in on social media and skiing. Here’s our interview.
Patrick Kerr books a hotel in Paris for the unbelievable rate of 10 euros a night. Turns out it’s a mistake – the rate is off by a decimal point. His online agency promises a refund, but sends him a voucher, instead. What should Kerr do?
By now, my friends, you must know that these “in” box polls have a certain randomness and statistical irrelevance to them.
Discovering Annapolis with kids, Paris for 10 euros a night, and the power of a polite email.
The Crowne Pointe Historic Inn is described as a “classic 140 year old Cape Cod Sea Captain’s estate” in Provincetown, Mass., and Carolyn Boschi was looking forward to her stay at the upscale resort. Then her father-in-law died unexpectedly, and she asked the hotel’s owners if they could apply her deposit toward a future stay.
Frivolous car rental damage claims are a hot topic. Not a day seems to go by that I don’t hear from someone complaining about a bogus repair bill from a car rental company.
Remember Murphy’s Law — anything that can possibly go wrong, does?
