The sooner, the better.
August 2010
This is one of the most bizarre cases I’ve ever come across. Gregory Machon says he was kicked off his flight because he was sleeping. With his eyes open.
Kicked off my flight for sleeping with my eyes open, last call for rulemaking comments, and what happened to my Internet connection?
Here’s the final piece of the ancillary revenue puzzle. It’s an amorphous category known as miscellaneous operating revenues, and although we may not know that much about it, we do know there’s a lot of it being collected by airlines. Like, almost $3 billion worth of it last year. And probably about the same amount in 2010.
Craig and Jamie Talley just had the worst vacation ever. Their words, not mine. I’ve seen a lot of bad trips, and as far as “worst vacations” go, this one’s right up there with the worst of ‘em.
The Department of Justice green-lighted the Continental Airlines-United Airlines merger late last week, and now the corporate celebrity wedding seems like a done deal. The combined airline will be the world’s largest, but how will it do in the customer-service department?
These aren’t the best of times to be in journalism. Budgets are being slashed. Writers are being let go. Makes me feel like a dinosaur on the verge of extinction.
The federal government is giving travelers an extra month to comment on proposed new consumer rules for airline passengers.
Leu Gardens is one of Central Florida’s cultural centers. At this 50-acre enclave near downtown Orlando, we found America’s largest Camellia collection outside California, a museum, and several impressive botanical gardens, including a butterfly garden.
They’re loud. They smell bad. And their clothes would make Mr. Blackwell blush.
When should an airline or travel agent show the “all-in” price, particularly when it comes to fees that used to be part of the ticket? Take the weekend survey and tell me.
Michael Rosenthal is promised a high-speed Internet connection when he reserves a room at the Ramada Charleston through Hotels.com. Problem is, there’s no connection in the Ramada’s rooms when he checks in. What now?
Jim Stewart’s trip was a disaster before he even left for the airport. When he tried to reserve a package vacation through Expedia, the price mysteriously went up. He made another reservation, tried to cancel it, rebooked another one and — you guessed it — ended up with two reservations for the same trip.
Cancel my whole vacation, how to appeal to someone higher up and Ticketmaster “gets it.”
Thought those reservation change fees I showed you yesterday were shocking? Then check this out.
Elliott is consumer advocate 
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