Next time you fly, keep your boarding pass. Especially if you collect frequent flier miles. And especially if your airline is playing the codeshare game.
From the yearly archives:
2010
It’s our turn. Almost three months after filing a lawsuit against one of its customers and me, our lawyers have answered Palm Coast Travel’s charges in two separate motions for dismissal.
Erich Bley bought two tickets from Miami to Aruba on Travelocity. Instead, he got six.
Here’s a question I get often: The name on my ticket doesn’t match the name on my ID. What now?
What to steal from your hotel room. Plus, the lowdown on Italian traffic tickets, and what to do if the name on yours doesn’t match with your ID (don’t panic!).
If you’re a frequent flier, maybe you covet a Delta Reserve American Express Card. It offers access to Delta’s Crown Room, a first-class companion certificate and a generous 10,000-mile bonus when you sign up.
Of all the recurring complaints I get from readers, the one they find by far most vexing has nothing to do with excessive fees, surprise surcharges or surly employees. It’s about traffic tickets. In Italy.
For Carol Margolis, it was an almost-ruptured eardrum.
Alaska Airlines pays Ashley Cates $239 when she’s bumped from her flight. Then it stops payment on the check. Why? And is there anything she can do to get the money back?
If you’ve ever been broadsided by unexpected taxes, fees and surcharges when you booked an airline ticket, then fire up your email program now and send a letter to your senator. Ask him or her to support the Clear Airfare Amendment that Sen. Robert Menendez introduced this morning.
Remember the “America-only” provision in Expedia’s Best Price Guarantee? Earlier this week, I wrote about reader Craig Simpson’s efforts to persuade the online agency to adjust his rate at a hotel in Antigua after he found a lower rate on the property’s Web site.
Expedia fixes its best price guarantee. Plus, Ray LaHood is unhappy, and Palm Coast Travel settles with the government.
First, the good news: The government this morning announced that the number of overall traffic fatalities reported at the end of 2009 reached the lowest level since 1954, a new record.
Everyone knows that hotel rates can fluctuate from day to day. But when Preston Moore tried to book a room at the JW Marriott Denver at Cherry Creek, he was surprised to find they wanted to raise his rate by $130 from one day to the next — a price he says he couldn’t afford.
Looks like Palm Coast Travel, the Boca Raton, Fla., agency accused by the state of Florida of selling unauthorized travel insurance, while at the same time trying to sue one of its own customers and me into silence, has quietly negotiated a settlement with insurance regulators.
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