American Airlines wants to know, because it believes “Spiders in my Dessert” could have been a public relations disaster of United Breaks Guitars proportions. (The arachnid, which allegedly lived inside the chocolate cake, makes an appearance at about 0:15. Delicious!)
November 2009
The Transportation Security Administration likes to keep terrorists guessing. Apparently, it likes to keep travelers guessing, too.
These are hard times for clothing-optional travelers.
When Sarah Paynter’s honeymoon flight is delayed by two days, she buys a ticket on another carrier with the promise of a refund from her first airline. But now that the honeymoon is over, there’s no sign of the money. What now?
When you return your rental car, your liability for the vehicle ends, right? Wrong. Jessica Siegel brought her sedan back to Avis in London recently. A few weeks later, she got a bill for triple the amount she’d expected. What happened? She’d dropped off the car after hours, and during the night, someone broke a [...]
A smashing car rental bill. Plus, giving thanks for a terminal vacation and Southwest Airlines strikes out.
Here’s a heart-warming story for the Thanksgiving holiday: James Thomson and a longtime friend, who is suffering from terminal cancer, ran into trouble with their flights from San Francisco to Bali. One leg of Thompson’s flight was canceled, which threatened to end his friend’s final vacation.
It’s every traveler’s worst nightmare: You’re in trouble, so you reach for your phone to call your travel insurance company. The line rings. And rings. And rings.
Remember last summer’s overnight tarmac stranding incident in Rochester, Minn.? The government does. This morning it issued what it called a “precedent-setting” series of fines against two airlines in connection with the lengthy ground delay.
The foreclosure crisis isn’t just affecting homeowners. It’s also hitting hotel guests.
Thanksgiving evokes memories of cold weather and warm Turkey dinner, but here in Florida it’s a great time to go to the beach.
Hotel renovation regrets. Plus, what to do about bad holiday advice, and spending Thanksgiving on Treasure Island.
Take your car in for a tuneup. Give yourself extra time if you’re flying. Oh, and it’s going to be one for the record books.
When Tim Milller tried to cash in a travel certificate to buy a Continental Airlines ticket, the system didn’t accept his PIN number. But instead of working with him to fix the problem, the airline charged him for the full amount of the ticket and told him he was out of luck.
Elliott is consumer advocate 
I'm on Facebook: Please "like" 
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an