Diane Gandara cancels her vacation to New Delhi after the terrorist attacks in Mumbai. But her insurance company won’t honor her claim because she wasn’t visiting Mumbai. Is the $7,300 she spent on her trip lost?
October 2009
A disturbing new poll says 51 percent of air travelers say they’d rather fly while infected than pay a $150 airline change fee.
It looks as if the airlines have no intention of loosening their inflexible change fee requirements to prevent a Swine Flu outbreak on planes. The Federal Aviation Administration has confirmed that it has begun testing hand sanitizers for flammability, and at least one source close to the agency says carriers intend to deploy bottles of the gel on their planes as flu season gets underway.
Are tarmac delays distracting us from the real passenger rights issues? Plus, a Swiss collection agency is coming after my girlfriend, and where is the TSA taping you?
Thirty-two dollars. That’s all that separated a good cruise from a bad one, in Nick Prewett’s mind. That’s how much he’d paid Carnival for ground transportation back to Miami International Airport through its Web site.
It might be something of an understatement to say that the ski trip that Victor Thomas and his girlfriend Susie took in Zermatt, Switzerland, two years ago, did not go as planned. On her first day on the slopes, Susie fell and shattered her lower leg. She spent the rest of her vacation in the hospital.
I couldn’t resist my best Nikki Finke impression, but didn’t I say 2010 was going to be the Year of the Deal for travelers? And now even the forecasts are starting to agree with me.
You may have noticed that the Transportation Security Administration, the agency charged with safeguarding America’s transportation systems, has a thing for video.
Christa Southworth’s husband spent part of last year embedded in Iraq as part of the Army’s Human Terrain System, a program that pairs anthropologists and other social scientists with combat brigades to help tacticians in the field understand local cultures. He booked a United Airlines flight home last spring for the birth of his second [...]
Marko Grdesic contacted me in April because Travelocity owed him $4,747, but there was no sign of the money. I assumed a polite inquiry would shake it loose. Wrong.
What’s new on Elliott: Excellent customer service, holiday airline tickets and the TSA took my child
How to get excellent customer service when you travel. Plus, the refund that took forever, and what to do if the TSA takes your child.
This is not about war. Or politics. It’s about the personal sacrifice soldiers are making.
Here’s a cautionary tale for anyone buying an airline ticket for the holidays, and a little advice: Pay attention your bank account balance. And be patient.
The thought of spending 11 hours in a locked and upright position didn’t put Elyse Weiner in a good mood. But you wouldn’t have known it.
Turns out Nicole White’s account of her son being taken by a Transportation Security Administration officer did not line up with reality. Now the truth squad is coming after White, her site has been taken down and the young mother appears to have gone into hiding.
Elliott is consumer advocate 
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