Michael Winn is the president of a private university, a US Airways frequent flier, and according to at least one flight attendant, an imminent threat to security. Why else would he have kicked Winn off a recent flight from Charlotte to Phoenix?
September 2009
Yes. Sure, Southwest’s decision to begin charging for early boarding is taking it on a slippery slope toward a la carte fees, but what a ride it is, according to passengers like Jennifer Rigdon.
I was thrilled when I heard that a coalition of travel professionals was meeting in Washington for a what they called a “stakeholder hearing” on passenger rights. Finally, after years of virtually no representation in the nation’s capital, passengers were organizing.
Why will 2010 be the year of the travel deal? Plus, why you shouldn’t use the C-word at this airline conference, and what to do when a cruise line wants to charge you to return a lost bag.
For some reason, I never got my invitation to the 2009 Ancillary Revenue Airline Conference, which is being held in Los Angeles next month. Maybe it was this post. Or this one. Or maybe this one?
A thousand frequent flier miles may seem like nothing, which is probably what the folks at Alamo were thinking when David Goeman repeatedly asked the car rental company for his missing award points.
Meet Dave Howell. Not to be confused with … Dave Howell.
Mary McInnis-Efaw buys a package to Hawaii through United Vacations. But when the price of her ticket falls by $733, United refuses to offer her a voucher for the fare difference. Is it allowed to do that?
Should you have to pay the freight for a bag your cruise line loses? That’s the question Winnie Salyer asked me after her Princess Cruise.
Deloitte’s Simonetto: “It’s easy to view this as the big, bad airline taking advantage of travelers”
Mike Simonetto is the principal and global leader of Deloitte Consulting’s pricing and profitability practice. With airlines and other travel companies testing our willingness to pay fees, I wanted to ask a pricing expert like him why travel companies were doing this and where it’s all headed.
Why are the “big, bad airlines” unbundling their fares? Plus, an extraordinary story about JetBlue’s act of kindness and questions about who owns your Internet phone call.
The Transportation Department has hit Spirit Airways with a record $375,000 fine for failing to comply with rules governing denied boarding compensation, fare advertising, baggage liability and other consumer protection requirements, the agency announced this morning.
This is Adam James Faust, a 14-month-old boy from the Washington area. One day, Adam and one of his siblings got into a bathtub with their clothes on to play. The hot water got turned on and Adam suffered serious burns on 65 percent of his body, according to his parents’ blog. It’s a tragic [...]
When American Airlines stripped 43,000 miles from Peter DeForest’s frequent flier account because of “inactivity” it offered to return them if he signed up for one of its email offers.
Is a nonrefundable hotel rate really nonrefundable? Not really.
Elliott is consumer advocate 
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