From the monthly archives:

June 2008

The dreaded single supplement isn’t new. If you travel by yourself, and stay in a room or cabin meant for two, you’d expect to pay a little more. But lately, travel companies have come to see singles as suckers.

9 comments

Help, my leg is missing

June 29, 2008

When Karen Kernohan discovers part of her flight from Calgary to Rome is missing, British Airways claims “extraordinary circumstances” are to blame and refuses to compensate her. Is she really out of luck?

4 comments

US Airways is firing its skycaps and replacing them with Wall-E in 23 cities — in a manner of speaking.

17 comments

Don’t tell Jennifer Pulles that travel agents are obsolete. Her travel professional saved the day for her parents, underscoring the value of using a human travel agent for important trips.

10 comments

In a summer filled with travel problems, it’s good to think about solutions from time to time.

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What if your hotel jacks up the price of your room after you’ve received a written confirmation? If it’s a too-good-to-be-true rate, like a fat-finger fare, you’re outta luck. But how about if it’s a legit booking?

6 comments

Here’s something you don’t see every day. A deeply troubled airline with a reputation for rigidly enforcing its nonrefundability rules has issued a full refund to a recently-unemployed passenger. Has the carrier found its heart?

7 comments

Up a creek

June 22, 2008

Aren spent this morning building a bridge over the Wolf Hollow creek. When he wasn’t being stalked by a bear.

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Flowers? For me?

June 21, 2008

Erysse and her grandmother picked daisies this afternoon. They’re her mother’s favorite.

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If you’ve had a run-in with an aggressive hotel maid recently, you’re not alone. As managers try to squeeze more work from their employees, cleaning staff is becoming more fixated on servicing your room as fast as possible. Here’s how to avoid housekeeping hell.

20 comments

Mary Jane Prough reserves a room in Las Vegas through Hotwire.com. But the resort she’s supposed to stay at has never heard of her, and she’s sent to a different hotel that’s out in the boondocks. What is Prough owed for the reservations snafu?

7 comments

Fishing with grandma

June 19, 2008

Aren caught a perch and several sunfish with his grandmother today while they were down at the pond.

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The so-called “flat-tire rule” that allows airlines to rebook passengers who are delayed for reasons beyond their control went flat last year. But now there’s evidence that the proverbial wheels have come off this plane.

18 comments

Back in the day of dollar/euro parity, it didn’t make much of a difference which currency you paid with when you were on vacation. But with one euro now fetching a mind-boggling $1.55 (this chart tells the whole unfortunate story) the way you pay could make a huge difference to your bottom line.

8 comments

What will they think of next? We have to stop asking ourselves that question. Because whenever we do, the airline industry finds something else they can charge us extra for. Last week, US Airways shocked us by saying it would make us pay for drinkable water. Yes, water. And that’s not all …

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